Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and in good time.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“I received two stunning trees for my office, which all of the staff and visitors have commented on what lovely trees they are. The both look very fresh and green and smell amazing. The process from ordering to delivery was perfect and we are very happy we made our purchase via pines and needles again this year”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Beautiful tree delivered and set up by friendly and professional workers. Thank you!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“the tree as always was fantastic and it looks great in our reception area we are getting lots of great comments many thanks pat Haverstock school”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“I've been using Pines & Needles for several years now. The process is simple from ordering to collection, and the delivery guys are always friendly. The trees are really beautiful - very good quality and last really well. It always puts a smile on the face of our staff!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Excellent Service - and prompt delivery. The tree looks amazing and is a fantastic shape. We will be using Pines and Needles from now on!!!”

Helpful Report

Posted 9 years ago

“Arrived as requested, Healthy tree, I'll be purchasing another next year.”

Helpful Report

Posted 9 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Your team arrived on time, suitably kilted (!) and were very efficient and friendly. We have ordered from you for a few years now and have always been delighted with the product and service we've received. I thoroughly recommend your services to all!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“It would be really helpful that if you are not able to deliver your product during the time a customer specified, it would be communicated ahead of time. I had to contact the driver to find out when my delivery were arrived myself with no luck and had to wait an extra 2 1/2 hrs in my office for it to arrive.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“This is the third year we have got our Christmas tree from you and overall we have been extremely happy. The tree is beautiful. However, this year it was delivered 2 hours late. I can appreciate that the drivers got stuck in traffic and they were extremely apologetic when they arrived and even gave us complimentary mistletoe and set the tree up for us. We just would have appreciated a phone call explaining the situation instead of having to call you ourselves when it was already an hour late. Thanks though, the tree really is lush!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“We were very pleased with the service we received from Pines and Needles. The staff were very friendly and helpful and although we received incorrect items at first, the correct ones were delivered the next day. Veronika in particular was very efficient :-)”

Helpful Report

Posted 9 years ago

“Very curtious, funny guys. With kilts to boot! What more could you want. Scottish dancing for next year... may be?”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“The tree did not arrive on the specified date quoted to me and nobody rung or emailed me to let me know that the driver would not be coming between 9-5pm. I then chased the delivery the next day for again nobody to get back to me. I understand this is a very busy time but the least I expect is a courtesy call to let me know or to apologize about the disaster that happened the previous day. Once I got through to somebody, they were quite helpful and arranged a delivery slot. Once the delivery arrived, there was a little bit of difficulty with communication but in the end the tree is up and looks nice.”

Helpful Report

Posted 9 years ago

Dear Laura, I've investigated the issue that happened that day. We went through some teething problems on the first 2 days of December but I can assure you we have addressed them so they won#t happen again. I know this might be no good for you now, but as an apology and a gesture of goodwill we'd like to offer you a 10% discount on your order in 2015. (Left note in your account to this effect).

Posted 9 years ago

“The complete service was excellent, from the friendly telephone staff, the notification that delivery would be happening in the next 30 minutes (so avoiding waiting around all day) to the helpful installation team. As well as this, the tree is fantastic.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Good service, on time delivery”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Beautiful tree, as always. Consistently good quality, very organised and great customer service. Thanks!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews