Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,482 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ciprian was very informative and helpful when we were buying our first Christmas tree. Will be back next year!”

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Posted 6 years ago

“Beautiful tree - great customer service! Thank you Ciprian”

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Posted 6 years ago

“Great customer service from Ciprian and great trees!”

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Posted 6 years ago

“What a treat being helped by Ciprian! Best tree possible. Thanks so much”

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Posted 6 years ago

“excellent service and happy with tree from shoreditch robbie and david were fantastic to deal with Micheal”

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Posted 6 years ago

“Ciprian gave us the best tree!!! Such a dude!”

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Posted 6 years ago

“Thanks to the team at Stoke Newington especially Stas for great service and lovely tree Alison & Nigel”

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Posted 6 years ago

“Tom and Lucas made choosing our tree at Kenwood today so easy and delightful. Superb customer service. Fun, friendly and very helpful and genuine. Top marks”

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Posted 6 years ago

“Ciprian sells great trees. Needles to say he's a Top bloke.”

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Posted 6 years ago

“Ciprian sells cracking trees, great service. See you next year!”

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Posted 6 years ago

“Good range of trees. Friendly and helpful service.”

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Posted 6 years ago

“So happy every year with my tree from you. Great quality Christmas tree lasting along time. Also very happy with your kind customer service who sorted out a problem with a smile. Your website is super easy to use and you keep me informed many times before the delivery. Definitely will buy me tree from you next year again :-)”

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(Beckenham Green BR3 1BL) - Posted 6 years ago

“Very happy with Ciprian's Xmas trees. He brightened up my day!”

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Posted 6 years ago

“Great service from the team at Kenwood House car park. I went back twice and Tom remembered me, lots of trees to choose from, they lopped off a couple of protruding lower branches for me and freshened up the bottom so it could take up water from my stand more easily. All done with a willing smile and wish to help. Then they carried the tree to my car and even held my dog while I made space in the boot. Thanks to Tom, Pascha, Lukas and the rest of the team for their festive goodwill!”

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Posted 6 years ago

“Very welcoming and lovely, kind people”

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Posted 6 years ago

“Great tree, great service, and very helpful staff who answered my queries promptly and in friendly fashion”

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Posted 6 years ago

“Thanks Dec for a great service for my home and my workplace, you couldn’t of been more helpful thank you!! Fantastic quality trees which last year lasted well over a month.”

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Posted 6 years ago

“Just bought my tree from Pines and Needles, Rock Lane Barnes, I have done this before and had great service. Alejandro, Lee and Karl were great this morning, it was busy and they managed that really well. Fab friendly service, happy to open more trees to find the one right for me. Even helped me put a 8/10 foot tree in the car. Will be back again year on year.”

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Posted 6 years ago

“Thank you Ciprian for the joyful, helpful service, the Christmas trees are of a unique quality and are stunning.”

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Posted 6 years ago

“Thank you Ciprian on Wandsworth Bridge road for being so helpful, wonderful service and very happy with my tree!! Merry Christmas!!”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,482 reviews