Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people are friendly and efficient. The trees I've had for about 10 years now have always been fresh and healthy, and they have lasted at least two weeks with daily refilling of the water.”

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Posted 2 years ago

“good selection, easy to order and good service. Delivery team always super helpful”

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Posted 2 years ago

“Good service, particularly the taking away of the trees which I find immensely boring and cumbersome.”

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Posted 2 years ago

“Pines and Needles have never dropped a needle. For 16 years we've been coming back - never a dud tree, never a delivery slot missed.”

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Posted 2 years ago

“We order from Pines and Needles every year and always have a great experience. They have great customer service and beautiful trees.”

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Posted 2 years ago

“Thankyou for amending my order. That was easy! 🤪”

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Posted 2 years ago

“reasonable price for removing my 6ft Christmas tree. I booked a collection from my garden gate and it was taken with no fuss on the day we arranged. I did not even hear them taking it. Elka Carr”

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Posted 2 years ago

“I tried to cancel my order and no one from customer service ever answered, called back, or responded to my emails for several days. Terrible experience.”

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Posted 2 years ago

“I already wrote a review for trust pilot about how this was worst tree I had in 43 years. Dropping needles by Christmas. Had to take down before 12th night. Your collection man was appalled at how dead it was. Said would tell you”

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Posted 2 years ago

“Tree installed badly. Fell over within 2 hours. Have video. Phoned to ask if someone could come and reinstall. AWFUL customer service (especially so as I didn’t make a big deal of it and the fact that our small children could have been injured). Basically accused me of lying. Saying I got the stand from you when I didn’t. Will not use P&N again. Very disappointing.”

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Posted 2 years ago

“This was my first time using Pines and Needles and my expectations were not only met, but they were also exceeded. I booked an Indoor Christmas Tree Removal and Recycling service through the website and the entire process from start to finish was seamless. The drivers who came to pick up my Christmas tree were kind, courteous, professional, and on time and they were an absolute pleasure to work with. I would highly recommend Pines and Needles to anyone looking to have their Christmas tree removed from their homes after the holiday season has ended.”

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Posted 2 years ago

“Fast delivery, friendly staff and a great-looking tree. Both delivery and collection of the tree were smooth and stress-free!”

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Posted 2 years ago

“Good quality trees and great delivery & installation guys. Definitely worth paying a bit extra for the convenience. My tree lasted 3 weeks and still looked as fresh when it was undressed as it had at the start. It seemed a shame to take it out!”

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Posted 2 years ago

“Hugely disappointed with our Christmas tree from Pines & Needles. Having purchased a 7ft tree in December it started dropping its needles from day one and by Christmas Day the tree was almost bare of needles.”

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Posted 2 years ago

“The tree turned up a day late but the quality made up for the delay. It was a beautiful shape and it kept its needles and looked really fresh until I took it down at 12th night.”

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Posted 2 years ago

“The lights are lovely, high quality and reasonably priced and the website is easy to use and the staff are friendly”

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Posted 2 years ago

“Not bushy at all, the worse tree I have ever had (I buy real trees every year). I was very disappointed and not planning to buy another tree from pines and needles next year.”

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Posted 2 years ago

“I am genuinely shocked - having paid for collection and disposal of the Christmas tree from our reception at work - imagine my horror to see it dumped on the road outside our office 1 hour later. This is fly tipping!!”

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Posted 2 years ago

“Beautiful healthy tree”

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Posted 2 years ago

“Have used pines and needles for the past few years as I don't have a car so can be difficult to get a family member to come and pick up the tree with me. The delivery service has been great up until this year. They had a delivery partner deliver the trees instead of their own staff and I think this is where the problem comes from. The tree had definitely been sat in the depot or where-ever for more than 24 hours as when we unwrapped the tree, the pines were already dropping. The reason I paid so much for a 7ft non-drop tree was that the tree was supposed to be non drop but I've had to constantly hoover the room. The tree is also not taking up any water from the stand which makes me think it was cut at least a few days before I received it. Its a shame as the size and shape of the tree is lovely.”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews