PicStop Reviews

Name: PicStop
Rating: 4.85

4.9 Rating 9,171 Reviews

99 %

of reviewers recommend PicStop

About PicStop:

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and offer a wide range of products such as telescopes, binoculars, weather stations, trail cameras, camera accessories, USB flash drives, memory cards, and much more but with a particular focus in photography & computing.

PicStop is 100% online, we have no retail outlets but have warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and of course our own website where you can normally find the best rate for a product.

We have authorised reseller status for many of the brands we stock including Celestron, Vanguard, Browning, Skywatcher, Bresser, Unistellar, National Geographic, Kingston, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites.

Apart from our competitive pricing our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the power of social media it has become even more important to offer a better than just good service.

Visit Website

Phone:

01624670005

Email:

enquiries@picstop.co.uk

Location:

Court Row Chambers, Court Row, Ramsey
54.321427, -4.381485

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PicStop 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has what is necessary but not sure for the price it is value for money”

Helpful Report

“I returned the telescope cos it was faulty I should not have had to pay return fees”

Helpful Report

You reported a fault with the small finder scope (telescope accessory), the telescope itself was not faulty and this GoTo telescope could have been used without the faulty part. Within minutes of you originally contacting us to report the problem we replied advising that we would contact Celestron and ask them to replace the part. Celestron did ship the replacement part to you a few days later, we made you aware of this and you said: "Thanks for your reply but I have packed it all up back in box now. So I would rather return it now. thanks". You had the replacement part, but chose to return a telescope that was not faulty, you are quite within your rights to do this. We couldn't really have acted any faster to help resolve the small issue you had, sadly you decided that you wanted to return the telescope.

“Ok goods faulty but refund applied”

Helpful Report

Sincerest apologies for the problem, the item ordered was an MP3 player, the earphones supplied with the product were faulty, we applied a part refund in lieu of the earphones (because the product is now discontinued, and we would not supply a replacement). Regular earphones work fine with this MP3 player, the customer already had some that worked.

“Okay. Customs duties on multiple deliveries of one order a bit of a nuisance.”

Helpful Report

Apologies for the issue, it was necessary to split this order in order to ensure delivery for Christmas.

“Would have been a good idea to remind me what I purchased.”

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“Good service and speedy delivery this time, but haven't had stock of what I wanted the last couple of times so had to order elsewhere.”

Helpful Report

“Picstop did what they said they would do... it's hard to write a review when the product is an off-the-shelf item... so what I can say is there were no glitches or hold-ups or problems I encountered...Picstop did what they said they would do!”

Helpful Report

Hi Andrew, Thanks for leaving feedback. You appear to have had a positive review ... but left a less than positive feedback score. Was there something that wasn't quite right ? If there was, we'd love to know. Thank you,

“The products were delivered but very slowly.”

Helpful Report

Thank you for your feedback. Order Placed FRIDAY 15/10/2021 17:11:11 (after 14.00 hrs cut off for same day shipping) Service Chosen: 2-5 Working Days Shipped on time: MONDAY 18/10/2021 12:30:20 Royal Mail Tracking number: 2803377460008CBDEFE7D Your item was delivered on SATURDAY 23-10-2021 The order was delivered on time within the delivery estimate, although a little slower than usual, likely due to Covid related issues with Royal Mail. The timing of the order, at the end of a working day directly before a weekend probably made the delivery also feel longer. Thank you,

“The service from PicStop was good but they spam your email address after your purchase asking for reviews.”

Helpful Report

“Although I received the wrong item it was quickly resolved..thank you for sorting it out”

Helpful Report

Hello, Sincerest apologies for the error on our part, we had inadvertently swapped the labelling on two orders during packing. We re-shipped the correct product which arrived within the original delivery estimate and sent a FreePost address for the return of the incorrect item at our cost. Thank you for your help and understanding.

“My card appears to be faulty, It has not worked since purchase. I am not PC competent therefore I rung my nephew who is, he talked me through various checks over the phone and it appeared that the card capacity was not correct. I phoned your company and spoke to Paul who was very helpful and assured it was very unlikely that card would be at fault and suggested that I spoke to Next Base about my Dash Cam operation. I looked up on web site for their tel no and the number listed does not answer or is permanently engaged. Therefore I am no better off regarding problem I have two other cards that work perfectly okay on my Camera and when put in card reader in PC. When card is put in card reader on PC comes up with Error faults : File reading failed. Your input can't be opened”

Helpful Report

“Prompt service and good value micro SD card for my drone.”

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“Good customer service sorted my problem out fast.”

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Delivery attempted on time, Royal Mail re-delivered, order received.

“Delivered on time and was in excellent codition”

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“Used to be much better, very slow service”

Helpful Report

Thank you for your feedback, Sorry for the slow delivery with Royal Mail, you will be aware they are still suffering delays in some areas due to Covid related issues. Thank you for your understanding.

“it arrived”

Helpful Report

“Hi I cannot give a review at the moment. I have set it up but have not used it so far as it cloudy and very cold to go out at night. Yesterday I tried to focus on the Moon from the bedroom window. I could see it in the finder but could not see it through the viewfinder. I live in an apartment block so I need to go on the roof and try it out. Sorry but I am unable to say much at this time.”

Helpful Report

“Purchased a memory card on the 16th Dec, received an email to say it was dispatched on the 17th Dec, the card actually arrived on the 4th Jan. I understand this is an issue with the delivery service not your store, but just frustrating when product doesn't arrive when expected. The product seems good and the price was the best I could find. Would have been 5 stars if not for the delivery issue.”

Helpful Report

Thank you for your feedback. Please accept our apologies for the delay, we did ship this on time, however as you will have been aware from extensive news in the media there were siginificant delays with mail towards the end of December. Glad to hear it arrived eventually albeit two working days overdue. Many thanks for your patience.

“Delivery was a little slow.”

Helpful Report

Thank you for your feedback. The order actually arrived within the 5-7 working day period you chose. Shipped: 08/12/2020 16:02:32 Tracking no. 0B028796800036573034C Your item was delivered on 15-12-2020. Arrived on time after five working days. Mnay thanks

“Prices OK but Slow delivery to UK. Had to order same product from Amazon as my order was needed and that delivery arrived the next day. Need to improve your delivery times to compete.”

Helpful Report

Thank you for your feedback. Apologies for the poor service, this was shipped on time on the 07/12/2020 16:01:16 via a Royal Mail tracked service, although this was during the busy Christmas period this still took until the 19-12-2020 to arrive with you. I am really sorry this was so delayed, this is not the norm for us as you can see from other feedback. Thank you for your understanding.

PicStop is rated 4.9 based on 9,171 reviews