PicStop Reviews

Name: PicStop
Rating: 4.85

4.9 Rating 9,103 Reviews

99 %

of reviewers recommend PicStop

About PicStop:

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and offer a wide range of products such as telescopes, binoculars, weather stations, trail cameras, camera accessories, USB flash drives, memory cards, and much more but with a particular focus in photography & computing.

PicStop is 100% online, we have no retail outlets but have warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and of course our own website where you can normally find the best rate for a product.

We have authorised reseller status for many of the brands we stock including Celestron, Vanguard, Browning, Skywatcher, Bresser, Unistellar, National Geographic, Kingston, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites.

Apart from our competitive pricing our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the power of social media it has become even more important to offer a better than just good service.

Visit Website

Phone:

01624670005

Email:

enquiries@picstop.co.uk

Location:

Court Row Chambers, Court Row, Ramsey
54.321427, -4.381485

Write Your review

Tell us how PicStop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PicStop 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, Received my order next day. Competitive prices as well. Would definitely use again”

Helpful Report

“Placed an order a week before Christmas. Following day, received email with a tracking code. Really quick turnaround. Thank you so much. It was Royal Mail which let me down: they took more than two weeks to deliver. It was my second time buying from them and I'd come back again.”

Helpful Report

“2 SD cards ordered. Very quick delivery & delivery charge reasonable. Would order from them again”

Helpful Report

“Very happy with my purchase it was quickly posted many thanks”

Helpful Report

“Great, very quick delivery.”

Helpful Report

“good transaction compliant product”

Helpful Report

“I Will buy from here again 👍👍👍”

Helpful Report

“Excellent value for money, swift delivery, will happily shop with them again.”

Helpful Report

“Good prices, good service as usual”

Helpful Report

“really fast, helpful customer service when I had an issue with payment, and good prices too.”

Helpful Report

“I have used Picstop maybe 5 or 6 times over the last two years, each time they have provided the ordered items very promptly and at a competitive price. The items, typically USB memory sticks or SD memory cards, have been from branded manufacturers, (Sandisk for instance), the products have worked well, so no issues. I treat Picstop as a trusted supplier.”

Helpful Report

“Very efficient service and good communications. Also found pricing very competitive.”

Helpful Report

“hi many thanks good service from staff delivery and product and i have been buying from you for many years everything is 5star”

Helpful Report

“Prompt delivery, items as described and for a very reasonable price! Thank you PicStop :)”

Helpful Report

“Good prices, excellent service and fast delivery. Called with a question about the product after it had arrived and received a prompt and knowledgeable answer.”

Helpful Report

“Very efficient service and reasonable prices.”

Helpful Report

“The staff were very helpful with the advice they gave and were very quick to reply. They made choosing the right telescope for my sons Xmas present much easier”

Helpful Report

“Very impressed with the level and speed of service. Would highly recommend.”

Helpful Report

“Not impressed with PicStop to be honest, late delivery (blamed on courier by a rude member of staff over the phone) then when it did finally arrive it was missing a filter, we contacted PicStop again to be faced with rude emails over Christmas! Item was never replaced and further emails ignored, they are obviously desperate for the extra £12 and couldn’t afford to loose it so we have put it down to a very bad experience and will never use them again - we have since brought the filter elsewhere and cheaper!! The actual item - Celestron StarSense Exploder 80 LT is very good but the customer service is is the worst we’ve experienced in years! Personally I’d recommend looking for a more reputable company who have good customer service.”

Helpful Report

Hi Malcolm I am really sorry, and disappointed that you have not had a positive experience with us. There was an unfortunate delay with the courier delivery, this was around the busiest period in December for carriers, it is almost inevitable that there are some delays at this bottleneck time every year. As you know we apologised for the one working day delay and refunded you for this express delivery as soon as you contacted us. Your phone call to the office was actually taken by one of our directors, although you were calling with a complaint about the slight delay I am positive that he would not have been rude to you. There were a number of emails (none of which were ignored) exchanged with colleagues over the Christmas period regarding a moon filter. I have reviewed all of these emails, I genuinely and honestly cannot see any rudeness in any of the responses. We see from our CCTV that the moon filter was packed with this telescope, we asked you to re-check all the packaging one last time on: Dec 29, '21, 17:19 "Have you by any chance thrown away the packaging, could it be mixed up ?" (Customer viewed on Dec 29, 2021 @ 17:20) We had no response from you on this. My colleague had already created a replacement order for you at this point, however, you didn't respond to our email, this order was cancelled this morning. In all honesty, we have had a few customers with the same issue as you claiming not to have received the filter, most appear to have been overlooked but after re-checking they have found the filters. I think it is simply because they are so small, light, they are very easy to miss and can be discarded with the packaging. We have replaced any missing ones for our customers, and we would certainly have done this for you. Thank you.

“Very helpful when I needed assistance.”

Helpful Report

PicStop is rated 4.9 based on 9,103 reviews