Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.86

4.9 Rating 1,076 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 11th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good speedy service , be pleased to use again--(A1)”

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“I have bought and sold many times with physical gold. Excellent, secure service I highly recommended them to anyone interested in precious metals.”

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“Very satisfied with the whole ordering process”

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“Excellent service. Within 5 mins of ordering I received a call saying my item is not in stock but gave me an alternative for the same price.”

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“I was satisfied with the customer service and the ease of use with the site. But my order too nearly a week to dispatch even though I was told it would dispatch after receiving my payment. But I understand that the stick for my order was low. I would recommend to others, but for some more research I found other firms that offer less over spot price. So I am afraid I may not buy for you guys again. But I cannot stress enough the quality of the customer service.”

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“The seller was very prompt with my request.\nI will buy from Physical Gold again”

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“Very good. Ordered and received within 3 days near Xmas”

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“I was disappointed with the delivery. It should have been next day but eventually arrived after 6 days. I feel this was poor service and not as offered.”

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Hi, sorry to hear about the extended delivery time. I've looked into your order and it was placed on a Friday, so 2 of those days were the weekend. The order was placed in the period leading up to Christmas when we tend to get a spike in orders and the postal system is also delayed. I understand this can be frustrating. While a majority of orders are received next day, we'll continue to try improving during the busy Christmas season.

“Have orderd 2 times this year\n1 small delivery order\ngot it quick and easy and the company found themselves my typing error in the postcode\n2th for storage\nmy ideas for the coinssizes got respected in the directors pick and with the small discount a good deal\n\nPG could improve by sending an photo of coins/bars for storage customers via email ..they never see the product themselve\nand adding a portfololist in the onlineaccount optimally with resellvalue....or adding the coinphotos there”

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“Very satisfied with the order process.\nI would say it is reasonable for the company to ensure payment is in their bank before posting their coins, especially as large amounts can be involved.\nCoins are sent in plain anonymous envelopes, I am sure this detracts from the value of the contents thus reducing the risk of 'loss in transit'.\nPackage is sent insured and tracked anyway on a Signed For 1st Class service.\n\nI will be using them again in the future”

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“Website easy to navigate, purchase was easy to execute, shipping was very quick and secure. Happy with product received.\n\n***”

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“Happy with the way things are done at present.”

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“Overall very satisfied. Would like to have tracking numbers for packages as an automated service as an improvement.”

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“Explain gold investments in plain clear language to new investors. Don’t assume everyone will understand the terms. Explain price over spot & spread prices to give more confindenxe to the buyer. \n\nYes I would recommend you to friends.”

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“Excellent service and excellent communication definitely would recommend.”

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“Online order options would be good for the SIPP product. Apart from that all great.”

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“A bit more detailed information on the *** per month investment where you act as adviser and buyer of gold. I am interested in this service but felt there was not enough information about how you choose the couns/bars. Hence I never went with it.\n\nAlso would like to know if it makes more ecconical sense to buy a 1 Oz coin every 4 months or a quarter Oz every month. I would appreciate your honest opinion. Please feel free to call if more convenient than sending an email. ***”

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“First class service, Britannia arrived when stated and was in first class condition and also in nice box, ideal as coin was a gift for my grandchild”

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“A slick buying process with all parts of the purchase within the given timescale. Also and very importantly...the best price on the market!!! I would definitely recommend this company to the private gold/silver coin buyer.”

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“*** not only gave me sound and impartial advice on the relative merits of different investments but helped me choose the selection of coins, without which it would have been a daunting task.”

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Physical Gold is rated 4.9 based on 1,076 reviews