Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.85

4.9 Rating 1,078 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 11th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The support on a first order was very good. Based on the spot price as indicated by phone, one places an order via a PDF form. Then one transfers the money, plus a small margin. (The spot price will move up or down between ordering and paying by bank transfer. PGF then fulfil the order and refund the difference by cheque). There has to be a good reason why they do things this way as opposed to competitors who simply quote and sell on the instant. I suppose they need protection from price movements during the delays inherent in this process.\nAfter I placed my order, they needed to supply a slightly different item. This was marginallly higher value but they held the original price, which was good of them.”

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“I was very happy with Physical Gold's services, who delivered a great service at competitive prices. Many thanks indeed.”

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“*****Five Star service + Five Star prices =1 very satisfied client. Many thanks.*****”

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“Excellent service. Quick and friendly.”

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“I like the personal touch help with everything I've purchased twice wit Physical gold will do so in the future very good.”

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“The system worked well for me , excellent customer relationship good guidance on procedures and quick delivery. I would recommend physical gold to others.”

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“This has been my second gold purchase with Physical Gold and it has been as good as the first time.”

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“I would recommend you to others. \nMy only complaint is that I bought a coin and I think it should have come in some sort of plastic box rather than aplastic bag. Very cheap presentation”

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“Great assistance received during my purchase which went through smoothly and quickly.\nAll the paperwork were delivered the day after the investment made.\nFor sure I'll make some more purchase and investiments.”

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“It would be nice to be able to choose which year the coins are from or to know before you buy which year you will receive and the cost.”

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“I was very satisfied with the simplicity of the overall procedure - one quick phone call and a funds transfer was all it took. The ins-and-outs were explained to me, a first time dabbler, clearly and concisely and I was told the buy-back price which I thought was fair. It was a good experience. \nNow for the criticisms: your website could be clearer on the up to date price because that's what people want to know first. Secondly, you need to accept debit cards.”

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“Unlike many other similar operations that simply operate a standard shopping cart web portal, Physical Gold gave us the personal touch throughout our first foray into investment gold, with patience, understanding and an obvious innate understanding of the market and our needs.\n\nThe process was smooth and straightforward, giving us the confidence we needed during this tentative transaction, now to be the first of many.\n\n\nWell done, guys. Thank you.\n\n;-}\n*** \n\n”

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“I would have give five stars but my address was incorrect and I suspect my documents were sent elsewhere as no private and confidential on the letter\nthey probably are aware of my private business”

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“The process was very good overall. I wasn't sure what coins I was actually buying or the prices I was paying for them until I had made the investment. This wasn't a big issue - I would have deferred to your expertise anyway - but it would have been nice to know exactly what I was buying beforehand. Other than that, everything was very smooth.”

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“The order procedure was extremely efficient and simple and I would recommend to anyone.”

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“Informative and helpful in regards prospective investment and purchase.”

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“Excellent advice \nJust would have been nice to know exactly what coins I was getting .\nOther sites show coins and costings clearer.”

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“As a new customer it would be an advantage to see the price of each coin before purchasing, a written buy back guarantee would also something that would make new customers feel more confident in purchasing from Physical Gold. All in all a good service.”

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“Very happy with your service and yes I do recommend you to people I know.”

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“This was new and a big decision for me, although I believe gold is the best investment. \nI was happy with the personal service I received and I am hoping that in time I will still feel I made the right decision.”

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Physical Gold is rated 4.9 based on 1,078 reviews