Pharmaceutical Press Reviews

Name: Pharmaceutical Press
Address: 66-68 E Smithfield, , London, 66-68 E Smithfield, , London, London
Rating: 4.55

4.6 Rating 429 Reviews

89 %

of reviewers recommend Pharmaceutical Press

4.6

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Courier
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Queries Resolved In	Under An Hour

About Pharmaceutical Press:

Pharmaceutical Press produces the most comprehensive and trustworthy range of independent pharmaceutical information in the world. Our main publishing focus is the design, manufacture and therapeutic use of medicines, building a body of knowledge that can be relied upon by pharmacists, health and social care professionals worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish”

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Posted 6 years ago

“fast delivery, good selection. feel delivery is overpriced”

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Posted 6 years ago

“Easy to use and very fast service - Great to use no problems”

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Posted 6 years ago

“The book was delivered on time and find the book to be very useful. Thanks.”

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Posted 6 years ago

“Informing me with new editions Delivery on time”

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Posted 6 years ago

“The quality of printing like Type of paper Coloured copy books”

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Posted 6 years ago

“fast delivery”

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Posted 6 years ago

“Yes. Absolutely”

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Posted 6 years ago

“Great price and so efficient and easy to use”

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Posted 6 years ago

“It took a week for me to be notified that a book that I had order was out of stock. I was expecting a deliver in 2-3 working days after paying £5 for PP. Not using this device again.”

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Posted 6 years ago

Hello, Thank you for the feedback and apologies for any inconvenience this has caused. I have checked your order and the communications we had with yourself. I can see that the book you have ordered ran out of stock around the same time you placed the order. I can also see that my colleague has been in touch with you explaining what happened and that the book will be reprinted within 2 weeks. Based on your feedback we will contact our tech team to see what can be done to ensure customers cannot place an order once the stock runs out. I have emailed you directly with more information. Please do not hesitate to contact me if you have any questions. Thank you again for the feedback and apologies. Kind regards, Naziur

Posted 6 years ago

“Ordered two BNFs for two separate Care Homes in Bristol. Rang up to cancel these orders as the Care Homes did not require them. A Naziur Rahman dealt my phone cancellation and sent an email confirmation of this, stating I would get a full refund as they haven't been put through yet. But looking at my email today both have been dispatched, rang Macmillan Distribution who have sent them out spoke to a Daniel Foley who said he can cancel both orders before they get sent out. I asked for an email confirmation of this, within the email there was an attachment of the cancellation which only had one reference of one of the order numbers on it. He said DPD had already sent the order out but I will get a refund when they get returned. I feel this situation could of been avoided and not wasting mine and the sales teams time. I still don't know if both or one order of the BNFs have been dispatched. I am very unhappy with the service I have been provided with and will not recommend or order with this company again. Regards Mrs Nicky Seehootoorah Administrator - Geniecare Homes”

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Posted 6 years ago

Dear Mrs Nicky Seehootoorah I can confirm that both your orders have been cancelled with MDL. Your order was already processed and due to the timing of the cancellation you still received the dispatched emails. A refund has also been processed and should be in your account very shortly. We always continue to improve our customer experience and we thank you for your feedback. I will look into this matter further to see how we can streamline our communications better with our customers to avoid unnecessary confusion. If you wish to discuss this matter any further please do not hesitate to email me on pharmpress-support@rpharms.com Kind Regards, Jurgens Operations Manager

Posted 6 years ago

“Since many years I enjoy the PP publications,in particular the BNF”

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Posted 6 years ago

“My book I ordered was printed upside down, the cover and the contents do not match up!!! Not happy”

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Posted 6 years ago

Hello Meg, Thank you for the feedback. I am sorry to hear that you have received a book with what sounds like a binding error. We would like to investigate this further. I have emailed you with my contact details and asked for further information. Please accept our apologies for any inconvenience this has caused. Kind regards, Naziur

Posted 6 years ago

“The MEP Guide I received looks wet. I opened and showed it to the DPD deliver driver. I made no fuss about it because I could dry it and do not want to appear petty.”

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Posted 6 years ago

Hello, Thank you for the feedback. I am sorry to hear that you have not received you copy of the MEP in the expected condition. Our goal is to have all orders delivered to customers as soon as possible and in the best condition. We have checks in place to insure that all books leaving the warehouse is in a good condition, it sounds like the book may have been exposed to moisture during transit. I have emailed you with my contact details, if you would like to discuss this further please do not hesitate to contact me. Kind regards, Naziur

Posted 6 years ago

“Amazing.... really amazing service. It was very quick and cheaper than amazon because I have membership”

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Posted 6 years ago

“quick service”

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Posted 6 years ago

“As a current student, I found all books I perchased useful in my studying and revising. As a customer, I am fully satisfied with the service provided. The delivery time was two day only, I was regularly informed about the status of my order. Finally, on the day of the delivery I recieved a time slot when the delivery should be expected. No delays.”

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Posted 6 years ago

“Very fast delivery”

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Posted 6 years ago

“normally very effecient and reliable and informative and send books on time”

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Posted 6 years ago

“i had difficulty at the check- out and contacted the customer service and the response by e mail was fast”

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Posted 6 years ago

Hello, Thank you for the feedback and we are happy to see that you received a speedy response form our Client Services team. We are always looking for ways to improve our ordering process. So if you would like to give more details about the difficulty you were having at the checkout then please email us on pharmpress-support@rpharms.com. Kind regards, Naziur

Posted 6 years ago

Pharmaceutical Press is rated 4.6 based on 429 reviews