PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is great and the Hotels look fab. Slightly anxious that I have not as yet received a confirmation email - Not sure how long this should take but it has been quite a few days so perhaps advise the client once the payment has been taken that this may take a while.”

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Posted 1 week ago

“Great choice of accommodations, prompt responses, very helpful.”

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Posted 2 weeks ago

“Seemed to be a very straightforward process. My only slight concern was after receiving the quote from you, it wasn't clear whether the room was actually reserved for me and if so, how long I had before it could be sold to someone else.”

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Posted 3 weeks ago

“I find the site annoying as I have to keep putting in my dates. Also I would like to be able to look at the prices without sending a request to PP. I like the fact that you don't need to worry about booking a dog friendly room as done automatically with PP & you also know that all the accommodation is pet friendly. I requested the wrong dates and this was rectified quickly once I realised and contacted PP.”

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Posted 1 month ago

“Very good”

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Posted 1 month ago

“very happy with the service provided, highly recommended.”

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Posted 1 month ago

“Lynda and Mark dealt with my booking very efficiently. Thank you!”

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Posted 1 month ago

“I think the concept is great and not paying for dogs a bonus.Wish there was a query service available and that not evert query was seen as a booking. Felt bad as I was exploring dates before a firm booking could be made”

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Posted 1 month ago

“Love the website”

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Posted 1 month ago

“I had difficulty actually getting from choosing a room to the payment page. Went through the procedure three times before I managed it. Everything else was excellent”

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Posted 4 months ago

“Very helpful re the booking.”

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Posted 4 months ago

“It was easy to book and knowing dogs are allowed i dont waste any time checking.”

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Posted 5 months ago

“The whole experience was easy enough I did need to call and Micheal helped me sort my booking out which was very helpful”

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Posted 5 months ago

“Unfortunately when I was trying to book my stay the dats I was trying for kept changing so much so I nearly didn't book a stay with you”

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Posted 5 months ago

Dear John, thank you for your review and feedback. We have passed this to our technical team to investigate. Kind Regards Pets Team

Posted 5 months ago

“Some very nice hotels etc on your list, though in England only (?) and most seem to be in the South. But excellent prices (seems to be cheaper than booking direct with the hotel), with friendly and helpful staff. Couldn't book directly online as I should have been able to, not sure whether this was a problem with the web site or my browser, but sorted eventually when I phoned. Also slightly confused by many different phone numbers shown on your web site and on emails, at least one of which is no longer in service (I'm sure I commented on this last time). Overall though, good service and we'll use you again.”

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Posted 6 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! Thank you for the feedback on contact numbers we are looking into this to make the process simpler. The PetsPyjamas Team

Posted 6 months ago

“Really helpful team, relatively quick to respond. Wanted to change dates, so needed to wait a day or two to hear back from the hotel. Would have loved automatic booking instead, but wasn't an issue. I could have got it cheaper on another website, but decided to go with petspyjamas due to the support and additional benefits of dog stays included, vet support if required etc. Would make this more prominent for other people as a reason why to go with you instead of another.”

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Posted 6 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 6 months ago

“Really refreshing to deal with a concierge tather than just an automated booking app”

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Posted 6 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 6 months ago

“Contacting your admin staff and booking through them was very pleasurably. Not the easiest of websites to book on a lot of uncertainty on some of the dates available”

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Posted 7 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 6 months ago

“I was a little worried as when I had booked my cottage you could still go back on and book it again for quite along time after. I did'nt get my comformation straight the way either but once I sat for a bit and waited every thing came through.”

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Posted 7 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 6 months ago

“Maybe each venue could have a paw rating on how dog friendly they are”

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Posted 7 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 7 months ago

PetsPyjamas is rated 4.7 based on 1,693 reviews