PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When booking was not given the option to pay a deposit and had to pay the full balance 4 months before arrival date. Had very limited information on the confirmation and had to email for further information.”

Helpful Report

Posted 3 weeks ago

“Far too many marketing emails before I confirmed booking and then 2 emails confirming my 1 booking.”

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Posted 3 months ago

“I contacted Pets Pyjamas as my wife is a full time wheelchair user and none of the hotels advertised on the Pets Pyjamas website had any mention about accessable rooms.They kindly found one for us at a reasonable price, booking and paying for a long weekend, nearly £500. I then had an email the following day to say that the room rate quoted was wrong and that I owed about another £100. As everything about the place chosen was right for us, I chose to pay but under protest, as either the hotel or Pets Pyjamas had made the error.”

Helpful Report

Posted 6 months ago

Dear Mr Romerill, We apologize for the booking error and have reached out to you on this today. Thank you for the feedback regarding the website, we have passed this on to our team internally to look into. All feedback assists us with improving the guest journey. The PetsPyjamas Team

Posted 6 months ago

“A week after I booked a cottage and paid 30% deposit, there was still no follow-up email with full details to say the booking has been confirmed. I sent an email enquiry a few days ago and still there was no reply!”

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Posted 6 months ago

Dear Sheila, we apologize for the delay in receiving your confirmation. I can see this was sent on the system although not received. I can see this has been resent and communicated to you. The PetsPyjamas Team

Posted 6 months ago

“Trying to book using vouchers is unnecessarily difficult if you have more than one voucher. Recently using two vouchers having to get them converted into one voucher and then pay the difference on a card to wait 24 hours to get an email that says “we’re waiting for confirmation of your booking….” Seriously? The voucher and CC should be confirmation enough.”

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Posted 6 months ago

“Filters dont work well . After putting in options ,you then get inappropriate results After giving a 'price from' for a booking ,some then ask for a form to be completed before giving a fixed price ..which is then way higher . Complete waste of time going that route When booking say a couple of nights ,you get offered a load of hotels with priced based on 7 days ,with ludicrous prices . Again a failure of filters”

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Posted 7 months ago

“I’m not sure whether our booking got lost, or whether I was expecting something by booking with you rather than direct with the venue, but there were no provisions in place for a dog, so it was good that we had taken our own bed and bowls! If we stay there again, I will make the booking direct with the venue as it was the same price etc as quoted on your website.”

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Posted 7 months ago

“Extremely easy online booking experience, I thought. I am extremely unhappy that, although it states refundable, it does not include people, like us, who paid full in advance,which seems ludicrous to me, so if my husband falls ill again, we lose all the payment. I should have asked, prior to booking, Pets Pyjamas to fully explain their terms as they appear ambiguous to me. The refundability terms should be made more transparent on the booking form. I should have gone with Booking.com or booked direct as usual.”

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Posted 7 months ago

“Team were helpful with my last minute request. However the hotel insisted on charging me again so as it stands I have paid twice. The room was perfect, with treats, bowls and a bed for my puppy.”

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Posted 7 months ago

Hi Mark, We are so sorry to hear that you did not have a positive of using our services. Our customer service are on the case and will be resolving this for you. The PetsPyjamas Team

Posted 7 months ago

“Your booking procedure is poor. You have no prices and so we are forced to choose one type of room to find the price which is poor. I got a price but had to ask for other options. You are a dog friendly hotel and I had to choose the breed...my dog is mixed and you have no option for small mixed breed. Thete are very few pictures of the accommodation and they are hard to find.”

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Posted 8 months ago

We are so sorry to hear that you did not have a positive of using our services. We have passed the feedback to be reviewed by management. The PetsPyjamas Team

Posted 8 months ago

“Website created some odd options that did not seem to work properly, and pricing was very misleading.”

Helpful Report

Posted 8 months ago

Hi Richard, We are so sorry to hear that you did not have a positive of using our services. Please do feel free to contact our customer service team to discuss this further. The PetsPyjamas Team

Posted 8 months ago

“I will let you know on the 26th how the four of us enjoyed our stay at the Dunes hotel. Thankyou for getting us a dog friendly two night stay 👍”

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Posted 9 months ago

“Booking was easy but I'm not very happy with the after service. Tried to call a couple of times and told to leave a message and I would get a call back. No call back”

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Posted 9 months ago

Hi Wendy, We are so sorry to hear that you did not have a positive of using our services. I understand that our customer support team have been in touch. The PetsPyjamas Team

Posted 9 months ago

“Could not get anyone to answer phone . Very upset about this , plus I was offered £25 discount , I paid then they said I could not get the £25 discount because I had already paid. They would leave it as a credit, next time I booked , if I book again, so all in all not a 100% happy. They said would phone next day and tell me what the out come was with my complaint and info on parking at the cottage , waiting to see how I pick up key. Wait and see how this holiday goes , it's my 70 th so hope everything else is good.🤔”

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Posted 10 months ago

Hi James, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 10 months ago

“The booking process doesn’t work. I got caught in a perpetual loop of filling in your form & then getting an email from you to do exactly the same again. I went round the same loop 3 times. Eventually I emailed you to get resolved which you did . My other comments would be that (1)the price of the room was larger than you first indicated (2) The booking says double room. Is this a small double or kingsize? This is not clear. (3) The clause about paying the remainder of the invoice nearly a month before we stay there is hidden at the bottom of the booking form. I thought I would pay when I got there and today got a demand for the balance. This is an underhand practice & leaves a bad taste in the mouth.”

Helpful Report

Posted 11 months ago

Thank you for your feedback 🐾 We will look into the points you have raised as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“I was gifted a PetsPyjamas gift card- I found the website very hard to navigate when looking for a certain price range as when you select the dates you’d like to travel it states ‘based on a 7 night stay’ price, then when you click into the accommodations for 2/3 nights (which I was looking for) the price was completely different. I think having the price show on the searches for your selected dates would be much better and less stressful to navigate.”

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Posted 11 months ago

Thank you for your review 🐾 We will take onboard your feedback. The PetsPyjamas Team

Posted 11 months ago

“The quote came quickly but on finding somewhere cheaper although it was says they will price match they wouldn’t honour it . Which was disappointing”

Helpful Report

Posted 1 year ago

Hi Julie , We are so sorry to hear that you did not have a positive experience whilst making a booking with us. One of our Customer Support Team will be in touch. The PetsPyjamas Team

Posted 1 year ago

“Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!”

Helpful Report

Posted 1 year ago

Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team

Posted 1 year ago

“Website good - but when I came to use the £25 off for my first booking - disappointed to learn it was only valid if £250 was spent - no mention on this on the email offering it”

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Posted 1 year ago

“Trying to book a cottage taking 3 dogs was frustrating as despite setting up 2 adults and 3 dogs many of the selection did not allow 3 dogs”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,693 reviews