Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

“I try to book on my phone Apple 13 but just went around in circles but managed on my ipad using Chrome… The “coupon” section should b a little clearer maybe saying “Add voucher code” sounds a negative feedback however overall pleased with my booking”

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Posted 2 years ago

“I have booked several times through Petspyjamas Esther firstly and Sue Carlton recently have made the booking so easy going out of their way to help in any way Thank you”

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Posted 2 years ago

“Whilst I made two enquiries (or thought I did) for short breaks in January and March- the two emails did not reflect my enquiries. One had the wrong dates (January enquiry) and the the March enquiry for Yorkshire had a January date. A third link via text had the correct info and so completed the booking. Made an interim enquiry re half board with no response yet but march booking is now confirmed. Not confident about the website and the way the enquiries are managed.”

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Posted 2 years ago

“Excellent communication and a great price.”

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Posted 2 years ago

“From the start to end of the PetsPyjamas booking experience I was met with kindness and support and rapid response time from Pet Concierge. Thank you.”

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Posted 2 years ago

“A good experience with issues dealt with quickly. I would have liked just a bit more information about the ins and outs of the holiday without having to ask, but not a great problem.”

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Posted 2 years ago

“The experience of booking with pets pyjamas was nothing like we expected. Paula went beyond what booking agents do toing and froing between her and hotel staff to ensure we will enjoy our holiday and our dogs holiday even as we are elderly couple with limited mobility. I remember my wife and I stayed in Lake District in similar big house before pandemic, the same treatment then and now. We will continue to holiday with this organisation.”

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Posted 2 years ago

“We have used PetsPyjamas a couple of times before and the service is very prompt and tailored to our requests. We will be using the service again”

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Posted 2 years ago

“Addresses the needs of going away with our puppy. Easy to book with great benefits.”

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Posted 2 years ago

“Spoilt for choice of dog friendly accommodation. Booking was easy through the website, hardest part was deciding where to go. Looking forward to our trip.”

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Posted 2 years ago

“Very quick response to my enquiry and answered all my questions including follow ups. Excellent service”

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Posted 2 years ago

“Lovely people but too many of them dealing with each booking and as a result there was total lack of communication between the Agents. A disaster with the hotel I booked due to lack of information. Pets Pyjamas appear to be too frightened to upset the hotels they work with and one gets the feeling they are more concerned about them than the client. I had to call an Agent almost daily to sort out the many problems with The Polurian Hotel in Cornwall. After a continuous battle but no apologies I have been promised compensation of one night's accommodation and seven days on I am still waiting. In spite of my contract being with Pets Pyjamas, they expected me to deal with the hotel regarding all the various complaints. This was a three star hotel charging 4 star prices. I asked for a quiet room and was allocated a dark, depressing room with the car park right outside my window. I was then moved twice; once to a room I was told I would have to vacate after two nights and then to another room with the wind howling (no exageration, I have the recording) all night. Eventually after three nights a very helpful maintenance man duct taped the windows which enabled me to be able to sleep and to stay warm. It was appalling. All this for the best part of £3000 for one person for 11 nights. The menu barely changed and the presentation was basic. Vegetables were mostly an extra charge and consisted of kale, kale and more kale unless one made a point of asking for 'no kale please'. Never again either Pets Pyjamas or The Polurian.”

Helpful Report

Posted 2 years ago

“Lovely people but too many of them dealing with each booking and as a result there was total lack of communication between the Agents. A disaster with the hotel I booked due to lack of information. Pets Pyjamas appear to be too frightened to upset the hotels they work with and one gets the feeling they are more concerned about them than the client. I had to call an Agent almost daily to sort out the many problems with The Polurian Hotel in Cornwall. After a continuous battle but no apologies I have been promised compensation of one night's accommodation and seven days on I am still waiting. In spite of my contract being with Pets Pyjamas, they expected me to deal with the hotel regarding all the various complaints. This was a three star hotel charging 4 star prices. I asked for a quiet room and was allocated a dark, depressing room with the car park right outside my window. I was then moved twice; once to a room I was told I would have to vacate after two nights and then to another room with the wind howling (no exageration, I have the recording) all night. Eventually after three nights a very helpful maintenance man duct taped the windows which enabled me to be able to sleep and to stay warm. It was appalling. All this for the best part of £3000 for one person for 11 nights. The menu barely changed and the presentation was basic. Vegetables were mostly an extra charge and consisted of kale, kale and more kale unless one made a point of asking for 'no kale please'. Never again either Pets Pyjamas or The Polurian.”

Helpful Report

Posted 2 years ago

“PetsPyjamas takes all the frustration and time wasted trying to find suitable accomodation for your breaks. We have used them for some years now and all their staff are so understanding and extremely helpful. We would highly recommend their service.”

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Posted 2 years ago

“Was very easy experience to book”

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Posted 2 years ago

“Excellent help and service thank you”

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Posted 2 years ago

“Polite prompt phone call and quickly fully booked in.”

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Posted 2 years ago

“Used live chat to ask a question and had a very helpful quick reply. Thank you”

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Posted 2 years ago

“It was very a very good experience. We have booked with Pets pyjamas for a few years now and each time wehave never had a bad experience. Very friendly helpful staff. Always ready to answer questions.if they say they will phone us back we know they will do it and on time. Very pleased with service.”

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

PetsPyjamas Reviews