PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again.”

Helpful Report

Posted 2 years ago

“Tiffani was extremely helpful when trying to find us the right place to match our dates, and sought out several alternative venues when our first choice was not available. We were very happy with the personal service provided.”

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Posted 2 years ago

“very helpful, found just what we were looking for would recommend”

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Posted 2 years ago

“I have not been on holiday yet but when booking, Lynda who dealt with my booking could not have been more helpful. She answered all our queries straight away and we cannot wait to stay at our hotel.”

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Posted 2 years ago

“Having struggled to find anything Sarah was extremely understanding and helpful and in double quick time located what looks like a great stop over that perfectly fits my requirements - even coping with me adding a further date after she had already obtained accommodation for my first dates!! Very efficient at keeping me updated and making payment easy - thank you! Will definitely be looking to use you in the future x”

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Posted 2 years ago

“Claire was extremely helpful nothing too much trouble. I This is the second time we have used Pets Pyjamas with no problem. Thankyou”

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Posted 2 years ago

“Quick response finding alternative to booked first choice, pleasant contactee”

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Posted 2 years ago

“Speedy call back from customer service after an enquiry was made”

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Posted 2 years ago

“I found that booking our stay away at Christmas at the Melville hotel in Scotland was very easy to navigate and am now looking forward to our break. K O Neill”

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Posted 2 years ago

“Found the perfect place to stay for a long weekend in May 2023. Had a question clarified very quickly via email to charlie, and we are really looking forward to our stay.”

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Posted 2 years ago

“Kalum was super efficient and friendly.”

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Posted 2 years ago

“Angela helped me with my booking and was extremely helpful, especially as I was booking on a Sunday! She messaged rather than called as I said I was booking a trip as a surprise, and helped me get all the room options to make the decision to best suit my budget. A great experience, thank you”

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Posted 2 years ago

“Very helpful and quick responses to queries. Great that my dogs go free!”

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Posted 2 years ago

“I'm new to PetsPyjamas but booking was without a hitch. We've yet to stay at the hotel of choice so hopefully all is well. Thankyou all at PetsPyjamas”

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Posted 2 years ago

“Immediate response and kept me informed of booking progress”

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Posted 2 years ago

“Very helpful, friendly booking experience.”

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Posted 2 years ago

“Very helpful agent who had a real knowledge of the hotel we chose”

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Posted 2 years ago

“The full process is not yet through as I have to receive the booking info from the hotel, but the PetPyjamas staff were very helpful and pleasant, especially when the website seemed to freeze.”

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Posted 2 years ago

“Easy to understand and book the hotel, friendly and helpful advisor.”

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Posted 2 years ago

“We have booked our hotels with Pet’s Pyjamas for years and have always found the team extremely efficient, helpful and professional.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,690 reviews