PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested Ashley to do my booking for me ( not too clued up on the internet to do it myself) couldn’t have had a more helpful , pleasant girl if I tried . Thank you, will certainly recommend PetsPyjamas - first class service !”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Excellent service”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“The booking process doesn’t work. I got caught in a perpetual loop of filling in your form & then getting an email from you to do exactly the same again. I went round the same loop 3 times. Eventually I emailed you to get resolved which you did . My other comments would be that (1)the price of the room was larger than you first indicated (2) The booking says double room. Is this a small double or kingsize? This is not clear. (3) The clause about paying the remainder of the invoice nearly a month before we stay there is hidden at the bottom of the booking form. I thought I would pay when I got there and today got a demand for the balance. This is an underhand practice & leaves a bad taste in the mouth.”

Helpful Report

Posted 10 months ago

Thank you for your feedback 🐾 We will look into the points you have raised as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Staff are really helpful especially Linda who contacted the cottage owner on our behalf with a query - she responded next day, on her day off too ... excellent service :)”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Very helpful staff and very patient helped me book a special night away for my daughters birthday with my lovely dog much appreciated.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“I was gifted a PetsPyjamas gift card- I found the website very hard to navigate when looking for a certain price range as when you select the dates you’d like to travel it states ‘based on a 7 night stay’ price, then when you click into the accommodations for 2/3 nights (which I was looking for) the price was completely different. I think having the price show on the searches for your selected dates would be much better and less stressful to navigate.”

Helpful Report

Posted 10 months ago

Thank you for your review 🐾 We will take onboard your feedback. The PetsPyjamas Team

Posted 10 months ago

“Lynda was incredibly helpful with our booking. I had a number of questions about the hotel and she sorted them out within minutes. She was a pleasure to deal with.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Booking a one night stay at The Mole Resort in Devon was very easy but the resort was not up to expectations. The signage when you drive in was very poor as was the signage for the rooms. Their web site is not at all clear as we thought that bath robes and slippers were supplied but not a goody bag for our dog. We had a goody bag for our dog, most of which was totally unsuitable for his age and size but we did not get the the bath robes and slippers. I rang the resort as ask if the room we were allocated was on the ground floor and explained that our dog had difficulty with stairs and was told it was a ground floor room, it was a ground floor room when you get into it but you could only access it down 6 or 7 steps. Also the only restaurant we could take him into was in a cellar and once again had a full flight of stairs to negotiate. Finally we were not told that the restaurant/bar bill which came to £71.89, which was for a two course meal for two with coffee, 1 pint of beer and 1 pineapple juice, included a service charge of £7.99. I object to service charges as I think people should be able to leave a tip at their discretion. I would not go to this venue again or recommend others to visit.”

Helpful Report

Posted 10 months ago

Hi Peter, We are so sorry to hear that you did not have a positive experience at The Mole Resort. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 10 months ago

“They sorted everything out quickly and definitely recommend to book through pets pyjamas”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“I recieved my personal quote really quickly. I went back and changed the hotel a few times and there was always a quick response. would definately use again!”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Very good response and reply to queries”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Quick and efficient customer service.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Amazing - extremely friendly and willing to help. Joanna helped me all the way and made it a pleasant experience.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Easy to use and option of help as well, really helpful.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“So far so good. Only booked so far and not travelled but experiance so far very good. I found the website and just the accomodation i wanted so booked. I then checked my email and found a welcome voucher with £25 off my first booking. I called through and as it was later on a Sunday customer service wasnt avalibale. So i spoke to a very helpful person in sales. She said it wasnt an issue and she could leave a message for customer service to apply to my booking. Having received my confirmation today the voucher has been applied as promised with no issue. Very good service so far.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Easy to book, good range of locations, value for money with pets going free.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Very helpful experience and knowledge with regards to understanding my situation”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Excellent website and easy and straightforward to book a room. Thank you Feel relaxed and satisfied and look forward to my booking.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Was delighted at how quickly I was able to book good accommodation for ourselves and our dog. Cost of our stay reasonable too. Many thanks to Zahraa Barlas for organising this for us.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Good experience”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

PetsPyjamas is rated 4.7 based on 1,664 reviews