PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience - communication received from Lynda Kitt was first class. She kept me informed and responded promptly to all questions - made me feel like she really cared about our little family which of course includes Gracie dog”

Helpful Report

Posted 3 years ago

“I appreciate the courtesy and helpfulness of the staff. When we had to cancel last year due to lockdown, our money was returned promptly. On booking recently, David Chick, after I mentioned it, went to the trouble of contacting the hotel to see if dinner could be added to the three for two. I get the impression that nothing is too much trouble.”

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Posted 3 years ago

“The experience I have had with PetsPyjamas has been brilliant from start to finish. The service from Claire was exceptional and she made everything so easy and had a personal touch throughout our conversations. Would highly recommend this service and will use them for future bookings.”

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Posted 3 years ago

“Have used PetsPyjamas twice now and have found them helpful, friendly and provide an excellent service.”

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Posted 3 years ago

“I haven't yet been on my holiday but I would like to give feedback on the booking experience. I could not have asked for more helpful staff. They both responded to my request to book a holiday quickly and then gave me good advice on the best places they had available. Thank you and I'm looking forward to my first Pets Pyjamas experience.”

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Posted 3 years ago

“I have never booked a holiday for to include our dogs before, Pets Pyjamas made it very easy and I cannot wait for my holiday. Melanie was very helpful.”

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Posted 3 years ago

“Easy trouble free booking”

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Posted 3 years ago

“Quick response”

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Posted 3 years ago

“Jen was so good! Absolutely amazing! Can't thank her enough!”

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Posted 3 years ago

“Excellent very helpful and extremely friendly staff gave me exactly what I was looking for and would definitely recommend to anyone.”

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Posted 3 years ago

“Angela was a real star turn, SO patient, made suggestions, offered alternatives, we finally found something that I am sure will be perfect, and we are now looking forward to the "escape from Covid" break. This must be such a busy year, so it was good that Angela's perseverance paid off. Your hotels all look good, thank you again Angela. and to be of a high standard.”

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Posted 3 years ago

“Very impressed with everything !”

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Posted 3 years ago

“Angela was very cheerful, helpful and professional. She was able to find us our ideal break.”

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Posted 3 years ago

“Lady that dealt with our enquiry was very helpful friendly and informative it was nice to know she was a dog owner and likeminded very pleasant to deal with over the phone and took the hassle of ringing round lots if different hotels to see if dog friendly big asset to dog owners would use again without a doubt took hassle of dealing with hotels”

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Posted 3 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

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Posted 3 years ago

“I normally prefer not to interact with a human on the booking process, but my experience with Pets Pyjamas has changed that. The lady was polite, knowledgeable, and efficient. She could not have been better. I'll be going straight to customer chat/phone in future.”

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Posted 3 years ago

“It was so easy to book - one call and we found the perfect holiday cottage for our family of four and our black lab! Karen was friendly and very helpful.”

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Posted 3 years ago

“Easy to use website. Large range of hotels and cottages. Very quick to call back, and make sure everything is suitable. Nice extras and helpful guidance on travel, etc. Really good experience.. 😀”

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Posted 3 years ago

“Faith called us regarding our booking and she was so friendly and helpful. Can’t wait for our Dog to have his first holiday. Thanks for all your help.”

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Posted 3 years ago

“Brilliant service. Andrea contacted me following an enquiry from the site. There were lots of options to get in contact and quick help in assessing options and booking. The only improvement I’d recommend is to the site as you can’t highlight favourites when searching, so you have to keep going scrolling back to review your shortlist.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,693 reviews