PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed by the response from Pet Concierge Sue over the weekend when I was searching for a short break for two humans and a puppy. By Sunday afternoon I had made a choice from options on offer, and the booking process was simple and fast. Good experience.”

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Posted 1 year ago

“What a great service. I would never have found the place we have now booked. Your service saved me hours of searching and possible disappointment.”

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Posted 1 year ago

“Came across this dog friendly site which made finding a place to stay with our dog much easier. Was also good that we didn't have to pay for her to stay.”

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Posted 1 year ago

“Booking was easy and value for money.”

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Posted 1 year ago

“Simply excellent customer service unlike Booking.com”

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Posted 1 year ago

“Very Simple, great customer service from Lynda by phone and email.”

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Posted 1 year ago

“PetsPyjamas made the whole booking experience so easy! I called, rather than booking on-line because we were going away with a couple of friends to didn't have a dog and I wanted to know if I could make the whole booking through PP; they handled the whole booking for me. A very friendly and efficient service!”

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Posted 1 year ago

“I rang to book my holiday and was very pleased with my experience. Kaylan was very helpful and answered all my questions. We are looking forward to our trip.”

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Posted 1 year ago

“1st time using PetsPyjamas, service has been brilliant and friendly. Let’s hope the stay is a good one 🤞thank you !”

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Posted 1 year ago

“From making contact to having suitable hotel accommodation took less than 24 hours. Excellent and very friendly service which took away all the stress of trying to do it myself.”

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Posted 1 year ago

“I’d never heard of this website until two days ago and I booked a holiday by the second day! Fell in love with the site and what it stood for (in way of putting our fur babies first!). The booking was easy and really appreciated the communication when I had a query on the property I wanted to book. Love this site!”

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Posted 1 year ago

“Easy to book but didn’t receive a confirmation email until the following day”

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Posted 1 year ago

“Sue Carlton was very helpful when we aiming to book the hotel. She telephoned first to get more details, emailed me with her findings, and when I said we were flexible on dates was able to secure a more suitable ground floor room, bed size, and outside access to patio for our dog. Fantastic! Phoning PetsPyjamas wasn't ideal as was on hold for ages but again, emailed Sue to arrange booking and payment. She called me back very quickly and everything was sorted out there and then, with email confirmations from both the hotel and PetsPyjamas received soon afterwards.”

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Posted 1 year ago

“The site had a very good range of accommodation options which was very easy to navigate. The procedure for booking accommodation was straightforward.”

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Posted 1 year ago

“First time using Pets Pyjamas. I liked the security of the process. Having specific contact details helped with confidence. Lynda very helpful and explained booking process. All booking information sent promptly.”

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Posted 1 year ago

“Thank you Tiffani for your help and super quick response to my messages! Everything was dealt with professionally and made to feel seamless and easy. We are looking forward to our stay in July.”

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Posted 1 year ago

“Claudia was very helpful, emailed to say she was contacting the hotel to check availability within a hour of my enquiry (and again to say she hadn’t heard later that evening) and got back to me within 24 hours with the price. Very good service”

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Posted 1 year ago

“I’ve been a client of Pets Pyjamas for years so I know how to book myself if the dates I need are available. There was a follow up email from Claire to make sure I was happy. She’s very efficient and thoughtful.”

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Posted 1 year ago

“Made a booking through petspyjamas for the following day at the Lifeboat Inn Thornham. Very simple and easy to do, saved money by getting 3 free dog places. Would definitely recommend both petspyjamas and The Ligeboat Inn.”

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Posted 1 year ago

“Lynda was amazing. We were undecided where we wanted to go so Lynda sent through a couple of options for us to see . She didn't hurry us nor did she keep pestering us but was there to help once we had decided. Great service.”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,690 reviews