PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,695 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure of speaking and booking with Angela White , she was very helpful polite and efficient. Looking forward to our first break with Petspyjamas”

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Posted 4 years ago

“Efficient & friendly service. Provided information needed extremely quickly. Thanks PetePyjamas.”

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Posted 4 years ago

“Lynda Kitt was brilliant. Went above and beyond to help us. Thank you.”

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Posted 4 years ago

“Angela White from the pets pyjamas team was very helpful and managed to help us find the perfect place to accommodate ourselves and our dog. We were 100% happy with the service we received.”

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Posted 4 years ago

“Very easy process with the call back service from your agent. A gent I spoke to was very helpful”

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Posted 4 years ago

“I stumbled across Pets Pyjamas and was amazed at how many hotels and cottages were available for our two dogs (that is always a struggle as most places only take one) They got straight back to me and were very efficient and helpful and most of all it was a personal experience . It took out a lot of work , especially as a lot of places are closed at the moment, they were still able to contact the relevant people. Thank you Andrea from Tatiana, Benson, Coco & Marti who are looking forward to taking their humans away!”

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Posted 4 years ago

“Really helpful staff but let down by poor web site functionality”

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Posted 4 years ago

“The website is a bit clunky and a lot could be improved there . All the staff I have dealt with and been helpful and lovely , but the systems seem to hold them back to. Very dog friendly and some lovely properties.”

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Posted 4 years ago

“Couldn't recommend PetsPyjamas more! We have now used them on several occasions to book our UK based holidays with our dog. David has gone out of his way to make the booking process as easy as possible and really spends the time to get the perfect break. We've always found the pricing as good as anywhere else and the bonus is that you don't have to go through the hassle of liaising back and forth when booking to explain that you've got your pet with you (which usually adds to the cost!). Much more like a concierge service than the usual booking sites. Will be booking again for our summer break very soon!!”

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Posted 4 years ago

“So very helpful- juggling rebooking/voucher payments. All sorted all booked!( subject to any further lockdown) Thankyou Karen”

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Posted 4 years ago

“Jodie Smith answered our queries promptly coming back to us with availability etc. Extremely pleased with our booking procedure, thank you Jodie.”

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Posted 4 years ago

“always friendly and efficient - especially impressive in these challenging times!”

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Posted 4 years ago

“We had an excellent booking experience yesterday. After entering my phone number into the website pop-up box offering help, I was called back within literally one minute! David listened carefully to the specifics of what we were looking for and came up with three options. He was extremely helpful and courteous, and patient when I needed to tweak the booking. Booking a holiday in a pandemic is nerve-wracking but this personal touch made it a good experience. Thank you!”

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Posted 4 years ago

“Melanie was great. Really helpful and friendly. We gave her a few options of holidays and dates and she came back to us with availability and prices to make it really easy to make a decision. We let her know which one we wanted to book on a Saturday morning and before we knew it everything was sorted. Thanks to Melanie for all her help”

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Posted 4 years ago

“After trawling through numerous websites I contacted Pets pyjamas where Melanie quickly put together a selection of accommodation meeting my criteria and then seamlessly organised my booking.”

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Posted 4 years ago

“When booking we had very good experience, there was good communication between my self and two of the operators, Jen and Sheila. They both ensured dates and costs were looked into and it was a smooth process when we booked, I have definitely had a good experience booking through pets pyjamas. Thank you.”

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Posted 4 years ago

“Lynda was brilliant at finding us the perfect holiday last year and has not disappointed us this time. Within a few hours of giving her dates and a rough idea of what we wanted, we’d booked a short break away and can’t wait to go!”

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Posted 4 years ago

“Very positive experience from and looking forward to our holiday”

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Posted 4 years ago

“Helpful, prompt and kind. What a pleasure to deal with.”

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Posted 4 years ago

“Jodie was amazing - I didn't have to lift a finger! She found an absolutely perfect hotel and the price was very good too. We are SO looking forward to going. We will definitely use Jodie @PetsPyjamas again for our next doggy getaway!”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,695 reviews