PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claire was so helpful. I was indecisive and kept changing dates and plans: she was patient efficient and responded quickly whatever day or time I emailed Highly recommend”

Helpful Report

Posted 1 year ago

“My experience of booking my hotel holiday break through PetsPyjamas was easy and friendly. I had seen the booking website when booking a dog-friendly cottage with one of the many companies I have used in the past but had not understood how different they are. As the booking process is more difficult when booking a hotel break with the many other aspects of the holiday to consider such as the room, the hotel's true attitude to your pets, facilities etc, you will need some direct contact with the establishment chosen. This is not always easy. I put my details into my search at my chosen hotel to find availability for the dates I wanted, and shortly afterwards one of the booking consultants (Angela) telephoned me to deal with it. I was a little surprised at this at first and felt a little pressured by this immediate contact, but I wanted this particular hotel for dates in July and I didn't want to miss out. The website had an exceptionally good description of its facilities, rooms and best of all, the forms to fill in about your pets, their needs and the benefits you get within the booking charge. They also explained where the dogs would be able to go within the building while visiting and all the extra benefits they would receive. Up to 3 dogs are allowed. I have two medium-sized, well-behaved dogs (although any dog can have its moments) and this information was accepted through the form about the booking details. This level of detail is really good to know. I was settled on this particular hotel from the outset as I know the area and the hotel although have never stayed there. I needed some questions answered about the location of two particular rooms which were described as being 'on the level of the car park', which I needed to be clarified. BI had chosen ground floor rooms (for the dog's benefit) and wanted some more detail. Angela suggested it would be useful to have one of these rooms as there is an exit to the car park from the annexe which would be useful for the dogs - just what I had been hoping for. I also had a question about the bathroom facilities. Angela, the person I had dealt with throughout was able to contact the hotel quickly to have any questions answered. It was the same with a problem I found we had with our initial booking dates. She came back with the availability of my new choice of dates promptly. I was then able to accept the booking and pay my low deposit - all by email. Great customer service.”

Helpful Report

Posted 1 year ago

“Good and speedy customer service”

Helpful Report

Posted 1 year ago

“Very efficient & dealt with my queries speedily. I was able to get sorted quickly.”

Helpful Report

Posted 1 year ago

“Lynda was great with my booking,”

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Posted 1 year ago

“Lovely to speak to Aimee who was very helpful & patient. As for the website great but the prices are a bit misleading!”

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Posted 1 year ago

“Nice to speak to an operative!! Helpful and efficient and, hopefully, a lovely cottage ,close to the sea,to commiserate my Wife ‘s birthday Thanks”

Helpful Report

Posted 1 year ago

“Was a little confused about the booking process as I seemed to be dealing with more than 1 representative. I had to create an account so my wife couldn't see the trip as it is for our anniversary but do not appear to have been given a discount for my first booking”

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Posted 1 year ago

“Extremely helpful with quick response times. Gave me options to suit me”

Helpful Report

Posted 1 year ago

“Very quick response following my initial enquiry with very good advice and guidance. Communication via 'phone, text and email so all bases covered with little chance off missing information. 'Communication' question which follows only permits one response, so have marked simply one. Also the response time question does not have a 1-2 hour option - which I would have used. Better questionnaire design needed if accurate data is required.”

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Posted 1 year ago

“Quite straightforward. Corrected one error in booking immediately and without fuss.”

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Posted 1 year ago

“Extremely helpful and friendly. Got us booked on brilliantly. Ava our pet said thank you x”

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Posted 1 year ago

“After looking for weeks for a dog friendly place to stay I stumbled upon your company and it’s perfect 👍🏻Your venues look fabulous and your efficiency and helpful staff are exemplary. Looking forward to our first experience through your company and will definitely use you from now on.”

Helpful Report

Posted 1 year ago

“Angela went above and beyond helping me secure three special hotels for a future trip. Prompt responses and efficiency throughout the booking experience.”

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Posted 1 year ago

“Excellent service from Andrea very helpful and efficient”

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Posted 1 year ago

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again. Beware if you cancel the they take 28 working days to process a refund . Nearly 6 weeks ! Another scam to hold onto your money ! Find a more reputable company to book with. This company are just crooks !”

Helpful Report

Posted 1 year ago

“Choosing a dog friendly pub from the range on offer was the start of our holiday excitement. We always read the reviews to give us an overall view but don’t let it influence our final decision as everyone has different expectations and experiences. The pub we went to met all our expectations and beyond. We wish we’d been able to stay another night but we will return.”

Helpful Report

Posted 1 year ago

“Always really helpful I’ve told friends of mine and they booked great breaks too”

Helpful Report

Posted 1 year ago

“Web site could do with an improvement (could be user error though ☹️). Once property found easy to book. Spoke to someone on the phone with a couple of questions - very friendly and efficient”

Helpful Report

Posted 1 year ago

“This is a gem of a hotel who really do welcome dogs and their owners. Everyone was helpful and our accommodation, which was in The Gatehouse ( Courtyard ) was extremely comfortable, spacious and cosy. The weather at the beginning of February was cold but our room and the hotel was not. Breakfast was great with plenty of choice. Even our dog had his own sausage. We ate in two evenings and both meals were delicious. Would highly recommend.”

Helpful Report

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,667 reviews