PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, freindly and efficient when making our booking”

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Posted 3 years ago

“Very helpful and patient”

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Posted 3 years ago

“So far it is a mess. I wanted to stay at Talbot Malton. I found it on your website, booked it by completing the online information. This then followed with a telephone call from a gentleman on your team who took information and payment verbally. Subsequently sent an email direct to Talbot Malton to ask if at all possible could they allocate a quiet room and also to alert them to the fact that it was my 60th birthday and sent two pictures of Nelson. Martin the GM at Malton could not find my booking because I had been booked by PP at another Talbot. He is now trying to sort this out with you this morning. I am DEEPLY disappointed. It has caused worry, aggravation and frustration and excessice and unnecessary email administration to sort out. And this experience for my birthday? I am SO upset I cannot even begin to tell you. Below you ask how did you communicate with the company and only allow one option. I BOOKED ONLINE - then I spoke to someone from your company VERBALLY.”

Helpful Report

Posted 3 years ago

Hello Martin, I am sorry to read about the issues you have experienced during the booking process with us at PetsPyjamas. I have looked into how this error has occured and it would appear the correct hotel confirmation was sent over with the details of where your booking was to be placed, however it was sent to the wrong email which was not picked up at the hotel end when we had clearly requested the right property. Whilst we are not shifting the blame to the property as the email was incorrect, it was not picked up at the hotel for having the details of Talbot Malton on the confirmation when it was sent to the incorrect Talbot. I understand the issues has now been corrected and your booking is in place with the correct property. Thank you, PetsPyjamas

Posted 3 years ago

“Maria was fantastic - so helpful in answering my questions and arranging something for us very last minute”

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Posted 3 years ago

“Jodie was excellent in helping us make our booking, she was very patient as we kept changing our kind about where we were going, we got there in the end though and she sent us some great options through, I can highly recommend and will be sending through some dates for our next break soon!”

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Posted 3 years ago

“I arrive at the hotel and it is closed. The phone number doesn’t work, and the Pets Pyjamas “customer delight” team is a voicemail. Dismal.”

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Posted 3 years ago

Hello James, I understand there was miscommunication over the check in time for this particular property and the issue was quickly resolved. I hope the bottle of fizz arranged for you went someway into rectifying the issue with check in. Thank you, PetsPyjamas.

Posted 3 years ago

“Excellent team, quick response time, helpful and friendly. Made booking very easy.”

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Posted 3 years ago

“The booking experience was fast and easy. I browsed the website and submitted enquiries for a couple of properties. Almost immediately, Linda called me to discuss our requirements and ask about our pets. She was friendly, efficient and professional. She contacted the properties for availability - only one was. She sent the payment link and we made the purchase. The whole process took less than 20 minutes. Excellent booking service.”

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Posted 3 years ago

“Once my wife and I had decided when and where we wanted to go this time, it was great to leave all the usual problems (contacting hotel, arranging room and payment) to someone else, safe in the knowledge that it will be dealt with professionally.”

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Posted 3 years ago

“Excellent and friendly service and very efficient. Thank you Maria. I will definitely use again.”

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Posted 3 years ago

“Maria was very helpful and kept me informed throughout the booking process even though there was a delay with the hotel getting back to her. She also helped me out of her usual working hours and texted me to tell me she had emailed. Would recommend.”

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Posted 3 years ago

“Maria from Pets Pyjamas helped me secure a dog friendly mini break with ease. I know we are going to have a few days away that all of us (dog included) will really enjoy.”

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Posted 3 years ago

“Esther could not have been more helpful!”

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Posted 3 years ago

“Maria was very helpful with my booking. Gave me lots of advice and answered all my questions s”

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Posted 3 years ago

“Very friendly overall seems like a great company”

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Posted 3 years ago

“Had a problem trying to book online so did the online chat and had a phone call from their representative. She was brilliant and was able to look up availability and sort out prices really quickly. She also had a very clear and pleasant telephone manner and was extremely professional. I would thoroughly recommend them.”

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Posted 3 years ago

“Great website design with clear info and photos. Nice to have the priority be the dog! Very helpful staff (Jodie S) after submitting a query.”

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Posted 3 years ago

“So helpful and friendlyWe’ve never booked with a site like this where the people put themselves out to help and find what you want.”

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Posted 3 years ago

“Very good, and very much looking forward to our holiday Personal service at its best.”

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Posted 3 years ago

“I was slow to respond to your follow up .your patience and speed inwhich things were finalised was brilliant. a great team thankyou very much.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews