PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely wonderful customer service, Claire was amazing I was struggling to find somewhere to fit my daughters needs and she went above and beyond to help. Claire found us the perfect getaway and made everything so easy and stress free!”

Helpful Report

Posted 2 years ago

“Prompt replied to my questions and very efficient booking service.”

Helpful Report

Posted 2 years ago

“Stay away from this company, room not booked but money taken! Called on Friday 10th June morning to book a last minute trip for that weekend. Found a hotel for me, email confirmation sent and payment taken. I called the hotel myself on Saturday morning to confirm checkin times to be told there is no room booked by Pet Pyjamas for me and the hotel said they had sent an email on Friday morning to pet pyjamas to say they had no availability. Which they denied ever receiving the email from the hotel. When I called pet pyjamas in tears, I had to wait for someone to call me back and all the lady kept saying it’s the hotels fault and she had to come in on her day off to sort it! She then called me to say she found a hotel for me over half an hour away from where I wanted to stay and where I booked activities for the whole weekend I declined the offer as I didn’t want to do business with this company . If I hadn’t of called the hotel myself to confirm in the morning. I would of turned up to the hotel at 4pm with no where to stay with a dog and disabled partner. I asked for the manager to call me on Monday, when he called me he just kept blaming the hotel and didn’t really listen to me. My main point was I didn’t want it happen to anyone else and they need to look at their booking process but he just fobbed me off with a £50 voucher to use on another stay. Then I had to email him again about my refund and I was told it normally takes 28 days to process but seeing the hotel was never booked they would process it faster. Like I should be grateful I have to wait nearly 10 days for my refund on a booking they never booked. Absolute worst company I have ever dealt with who just like to blame anyone but themselves and really don’t care or listen to you. Save yourselves time and book direct with hotels.”

Helpful Report

Posted 2 years ago

“Plenty of choice although some properties didn’t seem to include my filter with dates & when I went to check availability, they were not. So that was a bit annoying. The website was very easy to view & use. I did have a problem with paying my booking, but called Customer Services & was told someone would check it out & call me back - which they did, quite soon after. I was sent a link vis email & everything went through fine. We haven’t used Pets Pyjamas before & are really excited for our holiday!!”

Helpful Report

Posted 2 years ago

“It’s the first time I have used PetsPyjamas but it won’t be the last. Exceptional responsive service although the buttons to pay on the email didn’t work so I did have to call. However on calling I got to speak to a face of the business who was very helpful, took my payment and told me how nice it was to work for the company after I’d said how wonderful it was that they donate to an animal charity on every booking. My kind of people!”

Helpful Report

Posted 2 years ago

“Really easy to find quality accommodation and the booking process is very straightforward. Relevant suggestions were made by the pet partner and I appreciated the attentive service and care shown when making my booking.”

Helpful Report

Posted 2 years ago

“Really smooth process. It was nice to feel like I was a person rather than just a number like other companies”

Helpful Report

Posted 2 years ago

“Very easy a couple of clicks and was done”

Helpful Report

Posted 2 years ago

“Over the phone excellent experience same with communicating by email.”

Helpful Report

Posted 2 years ago

“Unfortunately disaster after disaster. Massive drainage problem which ruined our stay here. We left early. Jacuzzi so cold we couldn't use it. many many items dirty and needed updating. Constantly told the booking cottage and owners were not replying and so nothing could be done and now told its not there problem its down to the owners who the Cottage Company say dont want to know, or answer. We paid extortionate amount for one week £6,500 expecting very high end and now receiving £600 compensation which WILL NOT be budged. We are so so disappointed as this trip was paid for by our 83 year old mother for the family. Pets Pyjamas were who we booked through who used Sykes Cottages as a third party. Sean was in touch & kept us informed but now were home its not their problem.”

Helpful Report

Posted 2 years ago

“Andrea could not have been more helpful. Not only did she give me relevant information about my research, but made important suggestions based on my original investigation, which I accepted and am looking forward to our short break in a cottage I would not have seen. We seemed to develop an instant rapport, thanks to her relaxed and knowledgable approach. (It helped that we discovered we lived not far from one another!,) Thank you.”

Helpful Report

Posted 2 years ago

“It’s great to know our dog will be welcomed without reservations”

Helpful Report

Posted 2 years ago

“PetsPyjamas are fantastic. They always come back and contact you if they can't deal with your enquiry immediately. We have already experienced 2 "Exclusive Packages" breaks, which saved us money when comparing prices with other operators or booking directly with the hotel. Both breaks, a 4 and 3 night break, more than met our expectations. We are now looking forward to our 4 night "Exclusive Packages" break booked for this coming September.”

Helpful Report

Posted 2 years ago

“Helpful, friendly, articulate, able to answer any questions or offer to find out. All good.”

Helpful Report

Posted 2 years ago

“Tried to book on line but I could not proceed to payment. I telephone and was assisted by Clare who was able to secure my booking which was confirmed by email while I was still thanking Clare.”

Helpful Report

Posted 2 years ago

“Initially contacted by Anais who then seemed to vanish off the face of the earth. However, within 24 hours we were contacted by Trish who was extremely helpful, professional and knowledgeable and secured a booking for us in what we hope will be a beautiful hotel. The three of us are looking forward to our visit very much.”

Helpful Report

Posted 2 years ago

“Very good service very efficient and friendly”

Helpful Report

Posted 2 years ago

“Very friendly informative and easy to use service.”

Helpful Report

Posted 2 years ago

“Fantastic. Fab weekend and would thoroughly recommend 🐶”

Helpful Report

Posted 2 years ago

“So far so good.”

Helpful Report

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews