PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient, friendly service”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Superb and prompt service and perfect for any fur baby parents out there who want their pooch taken care of as much as we do”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“We left it very late to book a last-minute getaway, so cannot really complain but we were disappointed to only be given a choice of one. I went on booking.com to get more information on check-in times (since received direct from Pets Pyjamas), and was surprised to see much lower prices. However it is difficult to compare with a £100 voucher against food and drink and free accommodation for the dog.”

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Posted 2 years ago

Thank you for the review! Your feedback is much appreciated and helps our team improve.

Posted 2 years ago

“Booking was easy and staff were helpful searching out suitable options”

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Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

“Absolutely gutted! Had a booking for it to be taken away next day!”

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Posted 2 years ago

Dear Anna , I will be sure to pass your feedback on, and we’ll work on improving our customer experience in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! I hope we can make things right and this won’t deter you from booking with us again in the future! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“Helpful and friendly service, kept me updated”

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Posted 2 years ago

Thank you! Your positive feedback is much appreciated.

Posted 2 years ago

“2nd time booking with this company Jodie and Linda were absolutely both faultless, got back to me within minutes and on both occasions sorted our needs Extremely professional Would highly recommend”

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Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

“Maria sorted my booking for the 3 for 2 nights stay with breakfast and 1 dinner really promptly and efficiently explaining everything very clearly . Excellent customer service, really impressive. Thank you Maria and looking forward to our stay late July .”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Easy, quick, efficient and friendly.”

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Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

“If holiday destination is as good as booking service, then we will have no complaints.”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Search with clarity, unlike many websites with PetsPyjamas we could be certain we were booking through a company where dogs really are welcome”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Booking was great! I'm usually reluctant to book through 3rd parties, so I tried booking work the hotel directly. Their best available rate (for exactly the same room) was slightly more expensive than PP's, without the pet charges.”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Anais was absolutely fantastic with organising our stay in September. One of the easiest booking processes we’ve ever had. Anais was very responsive to all of our questions. We’re really looking forward to our stay and cannot thank Anais enough - we would recommend Pets Pyjamas 100%!”

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Posted 2 years ago

Dear Emmily, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Anais receives the recognition they deserve. Thank you again, have a great day! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“We told you what we wanted and you came back with 4 good options. Very easy to book.”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“I had big problems with my banking systems however Claire was excellent with advice, patience and even helped on her day off”

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Posted 2 years ago

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Posted 2 years ago

“I have booked through PetsPyjamas for years now and am never disappointed. The customer service is excellent, Lynda is always on hand and really couldn't help more if she tried! Highly recommend to anyone thinking of taking a break away with their dog!”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“So simple and straightforward all the details where explained and staff gave 100% help...Well done”

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Posted 2 years ago

“Terrible from start to finish. They advertise doing pricematch and that they will beat any deal you can get direct from the hotel this is a lie they refused to do this and charged me much more than the hotel offered. They didn’t get back to me re enquires when promised. After a price was given they then sent a booking link £80 more expensive the whole experience was a shambles and would never use them again.”

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Posted 2 years ago

Hello Annabelle, We are sorry to hear that your recent experience with us wasn't quite as good as it should have been. I understand that a discount was applied to your booking for us to be able to match as close as possible to the price at the property but the package was not available to us as it was an exclusive deal with the hotel for their direct customers and had additional terms which are not in line with our very flexible terms. Thank you, PetsPyjamas

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews