PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first thing I will say is that the people involved in pets pyjamas are very attentive- lots and lots of emails and phone calls. However, I found the website experience to be abysmal- the sort and filter functions don't work well- for example it wouldn't filter accommodation based on date- so when I eventually found somewhere to stay it was already booked for the dates I had selected extremely frustrating having gone through hundreds of entries. I had been gifted £300 vouchers otherwise I would have happily gone elsewhere I found using this site a lesson in frustration- it took me 11 months to use the vouchers because every time I tried to find some accommodation I failed. I will also say that I am not convinced they are a cheap option- admittedly very difficult to tell due to none of the properties having a fixed rate. Again, they were very helpful over email but I did have to say multiple times that I didn't want a phone call (due to being slightly hard of hearing) but they kept pushing for that. Perhaps, it is a generational thing but I would generally prefer to just go on a website browse the options and book rather than having to wait for a quote (there is a book online option button) and or talk to someone because the place I want to book is actually already taken or similar.”

Helpful Report

Posted 5 months ago

“I cannot in this day and age with all the technology we have at our disposal understand why when you book with this company they take your payment from your bank account the same day but if by no fault of you’re own you have to cancel I’m still waiting a mouth later for a refund. This is diabolical service. I am a pensioner I have phoned them a few times regarding my refund of over £400 pound and they are still holding on to it. What do people have to do to get their money back from this company. Do not use this company”

Helpful Report

Posted 5 months ago

“Made it so much easier to look at hotels that are truly dog friendly plus when booking know that the hotel will be made aware specifically that you have a dog. This is our first long journey with our 2 year old lurcher who is not that great at travelling even short distances and as we are travelling to Scotland from Kent are breaking the journey with a night's stay in North Yorkshire on the way there and also on the way back.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Very helpful and plight”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“terrible communication, not easy to contact and initail booking process did not work properly”

Helpful Report

Posted 5 months ago

“The PetsPyjamas website has a selection of really good dog friendly hotels and cottages. We have booked now several times with them, and the website has been straight forward to use, but also the team behind it have been easy to reach via phone and email when we have had queries or needed to chnage things.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Had a query about using the gift vouchers. Very quick response and very helpful.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Very helpful &easy to book Looking forward to my stay away”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Excellent service. The site options are great for filtering and then when you have chosen the booking is simple. Staff are friendly and very helpful.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“I think the pet help and advice is excellent. Unfortunately our little westie is on a special diet. But the kindness on our last visit was superb. And looking forward to our next visit in September. Thankyou”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 5 months ago

“First time I'd found the site, and very pleased I did. Easy to book, good information regarding the properties. all in all great.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Simple. efficient and no-hassle booking procedure. Lynda managed to get us a three for two night deal so we're two happy bunnies with two happy pooches! Highly recommend.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 5 months ago

“Contacting your admin staff and booking through them was very pleasurably. Not the easiest of websites to book on a lot of uncertainty on some of the dates available”

Helpful Report

Posted 5 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Would give zero stars offered a refund took 20 working days and they still underpaid me no explanation why this was and still don't have a explanation shocking customer service avoid at all costs.”

Helpful Report

Posted 5 months ago

Hi Liam, thank you for your feedback. We can see that our Customer Support Team have been in contact with you regarding this. The PetsPyjamas Team

Posted 5 months ago

“Easy to book and I had put two dogs by mistake instead of one . One email solved that. I like getting information about he hotels and it did prompt me to book a short break next month .”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“We had gift vouchers bought as a wedding present to the value of £600. As they were all in multiples of £100 this made booking online difficult. I called petspyjamas and left a message, within an hour a lovley lady called back to help. This wasn't something she could rectify immediately and passed it to another person. Within the next hour I had an email that sorted the problem and was able to complete the booking. Overall an excellent booking experience 👌”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 5 months ago

“Service provided is a treat for humans and dog alike.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Very helpful and rapid response”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Sadly, the booking experience leaves a lot to be desired. Email quotes do not contain the details of the room type or the cost, only a link is provided back to the hotel list of room options for me to select from, the website is slow and the 'see availability' links on some of the special offer pages do not work. This is not what I expected from a concierge service.”

Helpful Report

Posted 5 months ago

Hi Fran, We are so sorry to hear that you did not have a positive of using our services. We can see a booking has now been made and we hope you enjoy your trip away. The PetsPyjamas Team

Posted 5 months ago

“I was a little worried as when I had booked my cottage you could still go back on and book it again for quite along time after. I did'nt get my comformation straight the way either but once I sat for a bit and waited every thing came through.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

PetsPyjamas is rated 4.7 based on 1,664 reviews