PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy but I'm not very happy with the after service. Tried to call a couple of times and told to leave a message and I would get a call back. No call back”

Helpful Report

Posted 9 months ago

Hi Wendy, We are so sorry to hear that you did not have a positive of using our services. I understand that our customer support team have been in touch. The PetsPyjamas Team

Posted 9 months ago

“No fuss —extremely helpful and quickly sent us a number of hotels with breakdown of main options and did final booking—great !”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Quick and easy to reserve and so helpful and friendly”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Good experience and got the best price for us”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Whilst I found the website somewhat difficult initially after making a telephone call I found the staff member extremely helpful. All my queries were answered and I'm looking forward to our forthcoming stay as well as using Pet Pyjamas again.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“It's always important to know that there's a dog-proof outside space that even our inquisitive Yorkshire Terrier can't escape from.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“To be honest, I have never had such prompt service using an online booking system, as I did yesterday. It is a fabulous website, offering a wonderful selection of accommodation and the prices are excellent too. After entering my details and requesting a price for my choice of venue and dates, the response on text message came back in a couple of minutes, with email a minute after that. I had a couple of requests and questions which we again answered in minutes, again all by text message. Lynda also offered to book restaurant times for us. Blown away by such wonderful service. Congratulations to all.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“The website is easy and informative and the booking process was smooth and easy. Thank you for all your help and finding a great booking for me and my little Annie🐶”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“My interactions with Ella over the phone was great, she was really helpful and provided lots of options. The hotel itself was a great location, staff friendly and rooms amazing. However, my confirmation from PetsPyjamas said that we would have dog food, dog toy and a sausage for Bailey at breakfast. None of this was true. Bailey was allowed to come to breakfast in the end but we were put in a separate room as they did not want him in the breakfast in case of complaints this was the same for dinner so we ate outside the hotel. The hotels need to be more aware of what PetsPyjamas offer.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 9 months ago

“The information provided was detailed & helpfull. We have one concern where your advice will be important. My wife prepares our Sophie's food ('cooked chicken) every day. Could you suggest a way as without a fridge in our room it's going to be oproblematic. Thank you Kind rsegards Neville N. Pinto 07841 273248”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We will reach out to you by email regarding your query. The PetsPyjamas Team

Posted 9 months ago

“All gone very smoothly so far!”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“I was struggling to find a nice place to stay with our two golden retrievers ,we’ve never had two dogs before so a lot of places only take one but looking at your sites they are really good ,I rung yourselves and the service I got was brilliant Thankyou”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Linda was fantastic responding very quickly understanding and excellent.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“The website was easy to navigate and I was very impressed with how quickly Ashley emailed me with a price for the hotel I was interested in booking. She followed up with a very informative call and took my deposit over the phone. Great service. Now looking forward to my holiday in September.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Excellent customer service”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“I recently booked a holiday with Pets Pyjamas having been told of their excellent service by friends. My experience did not disappoint. Lynda from Pets Pyjamas took time to understand our needs and to suggest the most suitable options. She always responded quickly even way out of office working hours.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“From making an initial enquiry to booking dog friendly accommodation all staff I dealt with were efficient, prompt with replies to any queries I had and knowledgeable. This made it a positive experience rather than a frustrating one, which it sometimes can be. An added bonus was that I didn't have to pay the additional fee for dogs of £10 per night.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“ALL GOOD THANKYOU”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Just booked a weekend away for myself, friends and 4 pooches.. Emailed and called Pets Pyjamas to change dates and ask a few quetsions - great customer service and will definately look to use them again”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Thanks to PetsPyjamas for an easy search experience to find a rated pet friendly place to stay on our travels. Ashley was really attentive and professional in assisting with our booking.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

PetsPyjamas is rated 4.7 based on 1,692 reviews