PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to see accommodation. Good photos and descriptions”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Excellent service when I had to call as i had a problem making a payment online. Very friendly and extremely helpful, thank you.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Very Helpful We changed the dates more than once before booking, with no drama what so ever. Donna who sorted it for me was Brilliant thank you.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“The phone was engaged, so I left a message. My call was soon returned. I explain what I would like. About 10 minutes later, I got a phone call to say that the hotel was available for the dates Inhad requested AaAand so I made a booking, everything was smooth and easy. Unfortunately, I didn't get the booking confirmation by email. I had to ring Customer Care and the confirmation was sent by text, so there was no problem. The people were friendly and helpful.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Easy to use and very efficient”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Always a solid experience - when you check options on the website they follow up and are very helpful. Prices of accommodation are competitive and lots of options of places to stay.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Great experience love this company staff always happy to help with the needs of our dogs and us”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“After a bad experience with another booking site, Pets Pyjamas was an absolute breeze to book with. Easy to follow website and no problems booking a beautiful dog friendly hotel. I did have one query which I phoned up about and received a phone call straight back with everything explained. We’ve discovered some lovely new places to visit via this site. Would highly recommend if you’re taking your pooch on holiday with you.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“My go to company for our dog holidays. Excellent service. Thank you ☺️”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“This was our first time booking through PetsPyjamas and it will not be the last. It was so quick, easy and great value for money. Lynda was so helpful - now we just have to wait for our mini break to come around.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“Great service. Very helpful.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“So far it has gone from bad to worse. You do not keep your systems updated. I booked Whitley Burrow for 17 to 19 May 2024. You sent me one million confirmation emails, but when trying to contact you to tell you that Mrs. Davies, the owner of the cottage had contacted me to say that her cottage was not available and that she had told you so, I could not speak to anybody. Where is your customer service? I paid almost 300 pounds in full and there is not even a phonecall from you. I would give you -5 if I could.”

Helpful Report

Posted 8 months ago

Hi Minerva, We are so sorry to hear that you did not have a positive of using our services. I do understand that our customer service team has been in touch with you in regards to the matter. The PetsPyjamas Team

Posted 8 months ago

“Terribly disappointed - given quote which was paid for, only to be told by PetsPyjamas that a mistake has been made so cancelled my booking. They then tried not to issue me a full refund even though it was their fault. Still waiting for funds to be returned 3 weeks later.”

Helpful Report

Posted 8 months ago

Hi Lulu, We are so sorry to hear that you did not have a positive of using our services. Please contact our customer service team, directly so we can look into the matter for you. The PetsPyjamas Team

Posted 8 months ago

“Excellent service, quick resonse to my queries and very helpful conversation over the phone and by email.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“Great communication, however only received a discount code to use on my first booking, after I had made the booking which was a little confusing and disappointing”

Helpful Report

Posted 8 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! we will pass on your comments. The PetsPyjamas Team

Posted 8 months ago

“Thank you Ashley for your help and support in making my booking experience a success! I had previously tried booking the hotel direct, but was told they did not have any reservations for a dog friendly room. I tried PetsPyjamas and Ashley booked one for me in the same hotel within minutes! We haven’t had our paws break yet, but hopefully it will be as good as our experience with Ashley and PetsPyjamas! 🐾”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“EVERYTHING WAS DEALT WITH EFFICIENTLY.”

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Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Very good service ready to fill all my needs and have”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Really helpful team and website easy to use, great to be able to find truely dog friendly hotels!”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“My booking was responded to quickly an efficiently. My query was also answered with professionalism and was able to book the place we wanted. Pricing was fair, and we have been to this place before and is so dog friendly.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

PetsPyjamas is rated 4.7 based on 1,664 reviews