PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially contacted by Anais who then seemed to vanish off the face of the earth. However, within 24 hours we were contacted by Trish who was extremely helpful, professional and knowledgeable and secured a booking for us in what we hope will be a beautiful hotel. The three of us are looking forward to our visit very much.”

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Posted 2 years ago

“Very good service very efficient and friendly”

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Posted 2 years ago

“Very friendly informative and easy to use service.”

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Posted 2 years ago

“Fantastic. Fab weekend and would thoroughly recommend 🐶”

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Posted 2 years ago

“So far so good.”

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Posted 2 years ago

“Got Pets Pyjamas voucher as a birthday gift from my children. Excellent choices online and was very easy to book. I called to ask how a process my gift voucher and Aimee helped me. Very friendly and professional and nothing was a bother to them.”

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Posted 2 years ago

“Very helpful and found a 2 night stay in our budget”

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Posted 2 years ago

“Unfortunately a couple of errors. booked wrong room type superior room which does not allow dogs lol and still not received refund.”

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Posted 2 years ago

“Excellent service from Angela. Very helpful from first time I called her with efficiency and patience. She was very helpful and warm. Pleasure to deal with this company.”

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Posted 2 years ago

“Friendly and prompt response :-))”

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Posted 2 years ago

“First class service from Claire. Very helpful from our first contact right up to our booking. Claire even said if we wanted she could book us a Sunday lunch on our arrival. This was a nice touch. Once again thanks for all your help. ALEX”

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Posted 2 years ago

“Claire was amazing and helped me every step of the way. Always replied super quick and answer all my questions. Got a great deal and she made sure the stay ticked all out boxes! AMAZING!”

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Posted 2 years ago

“So easy, friendly and efficient. I enquired online and my booking was complete within 20 minutes. A fantastic service which I will definitely use again.”

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Posted 2 years ago

“Lovely Lady called Lynda was so helpful, can't thank her enough with all my questions I had!”

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Posted 2 years ago

“A very easy way to make a booking. I was contacted promptly and was able to ask questions which were answered for me . I would have no problem using this company again”

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Posted 2 years ago

“I would like to thank Claire Heben for the way she handled, with efficiency and patience, my enquiry. She answered all my questions and made my booking easy. Nothing seemed to bother her.”

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Posted 2 years ago

“I was contacted within a couple of hours to confirm y requirements and an email for each of my bookings (with links for payment). I would have thought I'd have options on rooms, but perhaps there were room restrictions with having a dog. It wasn't clear that both my bookings would be held for a set time, so I only felt they were confirmed once I'd made payment and received a confirmation email. I paid a deposit, but didn't see on email when/how balance should be paid. Customer Service is great - very friendly.”

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Posted 2 years ago

“Great service from the friendly and helpful staff. Paula answered all our questions and made it so easy to book. Many thanks.”

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Posted 2 years ago

“I had the pleasure of working with Angela White who I found incredibly helpful, efficient and thoughtful. Excellent representation of your company and I would work with you again. thank you”

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Posted 2 years ago

“Sam came up with an option which was a little more than we wanted to spend so she went away and a short while later came back with another, slightly cheaper option. So helpful and friendly.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews