PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and pay Far too many emails sent - just one confirmation would do.”

Helpful Report

Posted 2 years ago

“Room wasn’t very clean. Milo wasn’t allowed in the hotel despite being told he could join us for meals and drinks in the bar. Told that he was entitled to his own breakfast (an extra sausage) but the staff knew nothing about this so I had to cut up a sausage and wrap it in a napkin to take back to the room. No pet bowls or treats. Grounds and spa treatments were fantastic. Very limited choice of meals. Confusing restaurant bills due to £25pp per night not being mentioned on first night but deducted on receipt for the second night. Feel misled by Pets Pyjamas, not as pet-friendly as sold over the phone. Hotel were hosting 3 weddings during our stay so we felt restricted in terms of which parts of the hotel were available for use.”

Helpful Report

Posted 2 years ago

“Angela was so helpful, warm and professional, with clear communication - she really went out of her way to be available for questions even after hours. Will book again!”

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Posted 2 years ago

“The lady I spoke to was very pleasant and helpful. I was delighted when she phoned to say she had managed to secure the holiday I had requested. A pleasure to deal with this company.”

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Posted 2 years ago

“Excellent service in terms of human(!) Delivery, website and cost. I communicate by E mail and phone and replies from yourselves 1-2 hrs when requitmring T P input 6-12 not a problem”

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Posted 2 years ago

“Lynda was very helpful with sorting everything out. I was quite shocked at the prices though, looking for £175 a night, there was only one option in the whole of Cornwall!!”

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Posted 2 years ago

“Lynda was extremely helpful and professional, booking was easy and all explained well”

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Posted 2 years ago

“I found them extremely helpful. If you want to stay away with your dogs, this is the site for you!”

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Posted 2 years ago

“Sam who was my pet ‘advisor’ was superb throughout the whole booking experience.”

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Posted 2 years ago

“Andrea was brilliant. She was promt in her responses and very knowledgeable. She made sure I had all the information I needed and was very attentive of Wilsons needs. Absolutely great experience. Will be using again. Thank you Andrea.”

Helpful Report

Posted 2 years ago

“I was having great difficulty deciding whether to book our weekend due to my own disability. I could not have managed without your help. You understood and handled my problem kindly without patronising and explained every detail. Genuinely Very friendly. Thank you.”

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Posted 2 years ago

“PetsPyjamas were very helpful and answered all our questions concerning our booking particular in regards to taking the Dog with us. They reassured us that the hotel was completely Dog friendly and understanding, as this is our first trip away with the Dog. They found the best deal for us at a good price and we have no hesitation contacting PetsPyjamas for our next trip. Thank you.”

Helpful Report

Posted 2 years ago

“PetsPyjamas makes it so easy to find somewhere to stay. It's great to be able to search by region and the information and photos provided about each hotel give you all the information you need to make your decision about where to stay. It's good to know too that by using PP a donation will be made to charity.”

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Posted 2 years ago

“Once able to speak to someone staff very helpful and booking made.”

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Posted 2 years ago

“This was my first time booking a cottage with petsPyjamas.I received the best customer service from Jodie, she was so helpful and made the process hassle free and easy. I would highly recommend and I will definitely be using them again .”

Helpful Report

Posted 2 years ago

“I love the service and I hope it takes some of the headache out of booking holidays with our dog. I would like for the website to make it easier to search for specific dates, but luckily your contact was really helpful and found a hotel which was even better than the one I had found.”

Helpful Report

Posted 2 years ago

“Paula was excellent and patient with my requirements and once we’d selected our best option the team got straight to work. Communications were very clear and nicely personalised. Looking forward to our break and will be using again in the future.”

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Posted 2 years ago

“Great and quick service”

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Posted 2 years ago

“Very helpful, made booking easy.”

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Posted 2 years ago

“Having booked several trips with you before . You are always are first port of call when we are looking for a new destination.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews