PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many properties to choose from. Excellent explanation of accommodations and surrounding places of interests. So easy to navigate the website and to book.”

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Posted 3 years ago

“Very helpful and efficient. Many thanks Abby.”

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Posted 3 years ago

“The booking agent was fantastic. It’s great to have the same agent as previous bookings as she learns what we like/dislike in a self-catering let. What was not good was the almost total lack of transparency about booking terms and the cancellation policy. It’s not on your website - unlike all of your competitors - and when I eventually got information about it, it was incomprehensible and incomplete. I still dont know what terms I have signed up to despite making my second £2k booking in less than 6 months. I will definitely think twice about booking again”

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Posted 3 years ago

“I got great service from my pet partner and a discount vs the price on the hotel website. However it would be useful to search by date availability on the petspyjamas site rather than rely on the pet partner - I couldn’t do this on my phone and it slowed down the process of finding a suitable place to stay.”

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Posted 3 years ago

“Wide choice of accommodation found booking easy and straight forward”

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Posted 3 years ago

“When something goes awry, it's not what has happened but what you do about it that matters. After a hotel mix-up our anniversary trip was in jeopardy but the dedication of the pet Concierge after we informed Pets Pyjamas of the problem was remarkable. She worked tirelessly all evening to find an alternative and saved the day. You can't beat the personal touch.”

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Posted 3 years ago

“After looking at a hotel on line and we're undecided wether to book the concierge phoned us and answered all our questions and even completed our booking for us. She was very friendly and efficient. What a pleasant change to speak to a real human being for a change. Keep up the good work. Rob.”

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Posted 3 years ago

“You have done a great job for us but I am unable to login with you as I have no login password”

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Posted 3 years ago

“The website was very easy to find a nice place to stay just for a few days.”

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Posted 3 years ago

“Glad dogs are treated and as important as the owners .”

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Posted 3 years ago

“Rachel, Our contact at PP was extremely helpful, We couldn't ask for any more. The process was seamless and even though our first option wasn't available she found us an alternative venue Very impressive work Well done Rachel”

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Posted 3 years ago

“Disgraceful service We contacted pets and pyjamas at the beginning of May 21 to book a two night stay at one of their recommended hotels paying a deposit to them, at the end of May we paid the remainder balance and pets and pyjamas sent us a email of confirmation our break was booked for the 17th Aug. The 16th Aug the night before we were due to travel, pets and pyjamas emailed us to say that the hotel made a big error and they have not confirmed the booking Pets and pyjamas only checked the booking the night before the holiday!! We were booked to stay in the new forest and they tried to offer an alternative hotel in portsmouth.. Why would we want an alternative in Portsmouth when all our plans were in the new forest. Pets and pyjamas put all the blame on the hotel for the mistake and they did offer only a voucher of compensation of £150.. I decided to pursue my complaint with the hotel directly, who emailed with a completely different version of the mistake who confirmed Pets in Pyjamas had taken the inquiry and then booked a room with them their system would then confirm automatically upon receiving the request.The room was never confirmed on their system as they did not have availability, therefore it was unfortunately cancelled! The agent should not have taken payment or confirmed a room until they got confirmation from the hotel ( This was never sent ). I have again emailed pets and pyjamas as I am a very unhappy customer requesting compensation and they have not acknowledged my email.The service is appalling.. They don't respond to emails, phone calls and resolve their mistakes; they try to blame the third party. Do not book with this company if you don't want your holiday ruined i will never use them again... Tina Clements”

Helpful Report

Posted 3 years ago

Dear Tina, I am disappointed to hear about your experience with Pets Pyjamas. I can see that my colleague, Nicola, responded to you initially to explain what had happened. We were under the impression everything for your trip had been booked and human error appears to have caused the mix up. We have processed a full refund to you and issued the voucher of £150.00 to use off your next trip with us. We really do appreciate you custom and please allow us to ensure that you have a great experience with us next time. Thank you, Lauren

Posted 3 years ago

“It was so simple to book and the agent was very helpful”

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Posted 3 years ago

Hi Ronald, Reviews like yours make our day because it makes all the hard work worthwhile. It looks like Claire here at Pets Pyjamas looked after you so I will pass on your comments. Thanks again for choosing to book with Pets Pyjamas, and we hope you had a great holiday. Lauren

Posted 3 years ago

“Once I’d found the right venue, all it took was a quick email and then it was all taken care of for me. All booked in now and I’m so looking forward to having a break with my dog, in a very dog friendly environment.”

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Posted 3 years ago

“This is the first time I have booked with Pets Pyjamas. The service was excellent however I really do feel you need to send your reception staff to view the destinations as there were questions which the member of staff did not know the answers too as she had never been there. It would help your staff tremendously if they were taken to the resorts and made familiar with the surrounds and area.”

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Posted 3 years ago

“Lynda was really helpful and lovely. She was super efficient and found a great deal for us. Thank you very much.”

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Posted 3 years ago

“Anna was a great help and communication was 11/10!”

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Posted 3 years ago

“Agent was great but I wish customers could check availability themselves. Experience system issues: booking addressed to wrong person plus overcharged. Agent noticed error and issued credit but took over 2 weeks to get money back”

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Posted 3 years ago

“my email confirmation doesn't tell me which of your agents handled my call, but who ever it was did and excellent job”

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Posted 3 years ago

“Not had the holiday itself yet but otherwise very prompt & friendly booking service.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews