PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,663 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately when I was trying to book my stay the dats I was trying for kept changing so much so I nearly didn't book a stay with you”

Helpful Report

Posted 4 months ago

Dear John, thank you for your review and feedback. We have passed this to our technical team to investigate. Kind Regards Pets Team

Posted 4 months ago

“It was easy to give them the necessary details online and they secured my booking with the hotel in record time and with the minimum of fuss.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 4 months ago

“I contacted Pets Pyjamas as my wife is a full time wheelchair user and none of the hotels advertised on the Pets Pyjamas website had any mention about accessable rooms.They kindly found one for us at a reasonable price, booking and paying for a long weekend, nearly £500. I then had an email the following day to say that the room rate quoted was wrong and that I owed about another £100. As everything about the place chosen was right for us, I chose to pay but under protest, as either the hotel or Pets Pyjamas had made the error.”

Helpful Report

Posted 4 months ago

Dear Mr Romerill, We apologize for the booking error and have reached out to you on this today. Thank you for the feedback regarding the website, we have passed this on to our team internally to look into. All feedback assists us with improving the guest journey. The PetsPyjamas Team

Posted 4 months ago

“Haven’t been on the holiday yet but so far the customer experience 5* Lynda kept coming back with all my queries and requirements so quickly until the perfect break was created . Payment and booking confirmation received immediately thank you”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 months ago

“Shocking! Booked a 4 night stay only to be told on the check in day that the price was wrong and would need to pay an extra £235 or reduce to a 3 night stay . No trust in Kings Head hotel in Cirencester or Pets Pyjamas so cancelled the entire break”

Helpful Report

Posted 4 months ago

Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. We are investigating with the hotel why the wrong rate was quoted and apologize for this. The PetsPyjamas Team

Posted 4 months ago

“Time from first speaking to Lucy with our requirements to receiving confirmation of booking with the hotel she found us was all achieved in one evening. Thanks - we are looking forward to our dog walking holiday in the Malverns.”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 months ago

“Some very nice hotels etc on your list, though in England only (?) and most seem to be in the South. But excellent prices (seems to be cheaper than booking direct with the hotel), with friendly and helpful staff. Couldn't book directly online as I should have been able to, not sure whether this was a problem with the web site or my browser, but sorted eventually when I phoned. Also slightly confused by many different phone numbers shown on your web site and on emails, at least one of which is no longer in service (I'm sure I commented on this last time). Overall though, good service and we'll use you again.”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! Thank you for the feedback on contact numbers we are looking into this to make the process simpler. The PetsPyjamas Team

Posted 4 months ago

“The Little Barn in Hoxne Suffollk is just beautiful, comfortable, clean, welcoming, Really did not want to leave and tour around it was so relaxing. The local is ok if you like pub grub Superb location Guy and Caron outstanding and kind”

Helpful Report

Posted 4 months ago

Thank you so much for your review, and we are so pleased you had a good time at Little Barn 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 4 months ago

“A week after I booked a cottage and paid 30% deposit, there was still no follow-up email with full details to say the booking has been confirmed. I sent an email enquiry a few days ago and still there was no reply!”

Helpful Report

Posted 4 months ago

Dear Sheila, we apologize for the delay in receiving your confirmation. I can see this was sent on the system although not received. I can see this has been resent and communicated to you. The PetsPyjamas Team

Posted 4 months ago

“Friendly efficient service.”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 months ago

“Having researched hotel options and got thoroughly confused we found PetsPyjamas and so began a clearer idea of what was realistically available for us and our beloved Monty. In deciding what we wanted we did some chopping and changing. This was met with smooth guidance and efficiency. We are now looking forward to experiencing our chosen hotel stays.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 months ago

“Really helpful team, relatively quick to respond. Wanted to change dates, so needed to wait a day or two to hear back from the hotel. Would have loved automatic booking instead, but wasn't an issue. I could have got it cheaper on another website, but decided to go with petspyjamas due to the support and additional benefits of dog stays included, vet support if required etc. Would make this more prominent for other people as a reason why to go with you instead of another.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 months ago

“The company has been very patient as I’ve dithered about before making the booking. It makes sense to use Pets Pyjamas as it saved £105 charge for my dog for a three night stay plus the benefit of 24/7 vet.”

Helpful Report

Posted 5 months ago

“Sam was very helpful.”

Helpful Report

Posted 5 months ago

“The lady I spoke to Sam, was so helpful. She answered all my questions to stop me worrying.”

Helpful Report

Posted 5 months ago

“Really refreshing to deal with a concierge tather than just an automated booking app”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“Trying to book using vouchers is unnecessarily difficult if you have more than one voucher. Recently using two vouchers having to get them converted into one voucher and then pay the difference on a card to wait 24 hours to get an email that says “we’re waiting for confirmation of your booking….” Seriously? The voucher and CC should be confirmation enough.”

Helpful Report

Posted 5 months ago

“Our first experience with PetsPyjamas. The booking process was professional, friendly and caring. The many hotels featured look to be of a high standard and we, including our dog Milo, are looking forward to our visit. Thank you team, especially Lynda.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“trying to find a staging venue on our long journey down south with two dogs was made a lot easier by using Pets Pyjamas. I knew that i was going to find suitable accomodation without the hassle of finding out if they were dog friendly. It looks a really lovely Inn for the way day down and we are looking forward to going there. I am about to look for similar on the way back”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

“The arrangements were very easy and it was so nice to have an actual human being to talk to. Our holiday was very pleasant, so thank you PetsPyjamas.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 5 months ago

PetsPyjamas is rated 4.7 based on 1,663 reviews