PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having looked for a dog friendly break on line and discovered Pets pyjamas, finding a suitable hotel and their sorting the booking was a very easy and pleasant experience. The booking agent, Tiffani, was thoughtful, discreet (as this is a surprise birthday break) and couldn't have been more helpful.”

Helpful Report

Posted 1 year ago

“A little frustrating as problems with phone contact & later payment on line. Whenever contact made with Claudia however she sorted things.”

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Posted 1 year ago

“The booking process was very good. Tiffani was helpful and efficient. The real teats, of course, is seeing whether the hotel is as good as it is made out to be!”

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Posted 1 year ago

“Great service from Sarah who contacted me first thing to discuss making a booking and sent us options within the hour. Fantastic!”

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Posted 1 year ago

“Easy to book with minimal fuss”

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Posted 1 year ago

“Good range of choice of dog friendly hotels and locations. Photo galleries of hotels and write ups were clear and very helpful. Looking forward to the break.”

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Posted 1 year ago

“I found the whole process very straightforward and stress free. I was updated as enquiries were made and the booking was completed successfully.”

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Posted 1 year ago

“Enquired about a hotel break on Saturday, received a call straight away, lovely friendly, helpful advice and all booked by Sunday afternoon, I wish it was always this easy, thank you PetsPyjamas”

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Posted 1 year ago

“Great Service - Claudia was so helpful”

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Posted 1 year ago

“Prompt replies to inquiries”

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Posted 1 year ago

“I booked with ease which I am pleased with as I am not very good on my lap top.”

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Posted 1 year ago

“I need to book something quote specific and from the minute I got in touch the experience was so easy and friendly. Lynda was so helpful and kept me updated throughout with a range of different options to suit what I was looking for. I can’t recommend the service enough it made narrowing down the options that were suitable for our trip so easy. Thank you”

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Posted 1 year ago

“Covered all my questions”

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Posted 1 year ago

“Excellent communication at all times from Andrea. Very quick to respond and answer any questions we had. Made the booking so easy. This is our first booking with PetsPyjamas and it won’t be the last.”

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Posted 1 year ago

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again. Beware if you cancel the they take 28 working days to process a refund . Nearly 6 weeks ! Another scam to hold onto your money ! Find a more reputable company to book with. This company are just crooks !”

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Posted 1 year ago

“Easy website booking and lovely staff who spoke to me to clarify some questions I had. For a first experience it has been fabulous. Thank you.”

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Posted 1 year ago

“I found the site very easy to use. Angela was excellent as she answered all my queries quickly and was helpful in confirmation of the booking”

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Posted 1 year ago

“Extremely professional at all times. Very efficient would highly recommend”

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Posted 1 year ago

“Well pleased with our booking with PetsPyjamas. They were extremely helpful and booked the accommodation we specified and got us a very good deal with our two doggies.”

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Posted 1 year ago

“Very helpful and proactive staff. A pleasure to do business with. Will use again”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews