PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,695 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous customer Excellent service”

Helpful Report

Posted 4 years ago

“Had help from a lady named Angela - she searched for properties that would match our requirements of location, local amenities, size of property etc, and sent through details of cottages that we might like. Angela was able to find one that matched all of our requirements within our budget and the booking process was very simple. We are looking forward to our holiday booked through PetsPyjamas.”

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Posted 4 years ago

“Fantastic experience with Andrea as first timer for booking. Got hold of a real person 🤣 after 6.00 not really expecting an instant reply, she was extremely helpful, even checking her emails before bedtime so could ping response from chosen horel over with prices and info. Received promised phone call next day at 12.00 and booking secured. Will certainly be using Pets Pyjamas for our future dog friendly get away.”

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Posted 4 years ago

“Very helpful staff,”

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Posted 4 years ago

“Having selected the hotel from the ones on offer it was easy to progress the booking with the help of the team from Pets Pyjamas. Now looking forward to the trip|”

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Posted 4 years ago

“Spoke to Claire, very professional and helpful with my booking request. Kept me updated by phone until booking confirmed (due to COVID closure of hotel). Highly recommend choice of accommodation and competitive prices.”

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Posted 4 years ago

“Not good. Had to wait while your company phoned the owner of the cottage to see if it was available. As the holiday was booked for November do you need a 30% deposit. I was even asked if I wanted to pay the full amount.the cottage was advertised but no mention of central heating or towels supplied. Come on get your act together.”

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Posted 4 years ago

Dear Mr. Lovett, thank you for taking the time to leave a review. As customer feedback is of utmost importance to us, I'd like to take a moment to address your comments. We have 1000s of dog-friendly properties on our site whereby some are instantly bookable online, and some prefer to speak directly with our Pet Partners about availability. Our Pet Partners are on hand for you to ask specific questions about amenities - central heating and towels are common amenities and should they not be included, you will have been informed. We are offering a promotion of 30% deposit on select properties as we are aware that during the global pandemic, many people are struggling financially, so this low deposit (as opposed to full payment upon booking) is a supportive gesture for our wonderful customers. I hope this experience hasn't deterred you from booking a dog-friendly holiday with us in future - we have some very exciting plans for 2021! Very best wishes, Aimee from PetsPyjamas 🐾

Posted 4 years ago

“I dealt with Jodie from Pets Pyjamas and she was very helpful, friendly and efficient in these difficult times. I would highly recommend Pets Pyjamas if you want to have holidays with your dog.”

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Posted 4 years ago

“Jodie was incredibly helpful, suggesting dates to avoid and when the best offers might be available. Very quick turnaround to provide a price and arrange booking and a nice chat along the way.”

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Posted 4 years ago

“Pets pyjamas are very professional”

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Posted 4 years ago

“Very good from initial contact to the actual stay, our small dog loved it and being able to dine with us in the restaurant was great. Hotel owners were very friendly and obviously love dogs so would happily recommend but if you dog does not mix well might not the the best break for them.”

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Posted 4 years ago

“Very good and helpful concierge. Took the trouble to go through some pictures that weren’t clear on the website. Also kept us in the loop when asking if the owner would accept 2 dogs over the new year bank holiday. Just hope we can go on the holiday now 🤞😂”

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Posted 4 years ago

“Staff very helpful”

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Posted 4 years ago

“Pets Pyjamas have been very helpful with rearranging our booking due to COVID lockdowns. Could not fault them.”

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Posted 4 years ago

“I Contacted best pyjamas to enquire about a property Which again recommended to me by a friend. I received a call within 30 minutes from a representative .I did not have all the details necessary but the lady I spoke to was extremely helpful. We found the property I received the information immediately Which i required to make a decision. There was no difficulties in making that decision Eleni was able to answer all my questions and advise me regarding insurance cover. I was able to immediately book a holiday.”

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Posted 4 years ago

“We were really disappointed that due to the tier restrictions we were unable to take our New Years getaway. However, we had a fantastic call from one of the team who helped us to rebook for 2021. We were grateful for the support and ease of the rebooking and hopefully we’ll be able to go in the new year.”

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Posted 4 years ago

“Claire listened to our needs and came up with the goods. Highly recommend and will use again. It took the pressure off me looking then researching the property and reviews. 10 out of 10 Thank you Claire”

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Posted 4 years ago

“Very friendly and helpful staff on the phone. I was amazed we got through, immediately, and were able to book on boxing day. Ive taken a star off as the website is a complete pain to use, the main bit is fine but the continual pop ups are very very irritating.”

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Posted 4 years ago

“Was helped by lynda kitt in choosing a long weekend using a voucher.fantastic service and help.she was great.will recommend”

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Posted 4 years ago

“Easy to book, just waiting for final details but they've been very helpful”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,695 reviews