PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the concept of PetsPyjames. A website that caters for people who want to take their dogs to a nice hotel or cottage that actually wants them rather than puts up with them. However, I’m finding the whole booking process a little difficult to follow. I tried to check availability on a couple of hotels but your website couldn’t provide it and with one hotel, it was asking to choose a room, but I couldn’t. When I did complete a booking, it seemed like I had to wait for an email from PP to confirm it. Either I’m doing something wrong or this is unusual to be disconnected from the accommodation. However, we’re looking forward to our first weekend away with our dog.”

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Posted 1 year ago

“Website not easy to navigate, clicking on a hotel to find out more resulted in dates being changed. Clicking on an area sometimes meant the hotel looking at disappeared. It was frustrating at times, saying that I did go on to book as you had what I was looking for.”

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Posted 1 year ago

“Fantastic fast service with friendly staff.”

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Posted 1 year ago

“Posted my request and got a call from Angela very quickly. She was super helpful and friendly and it was easy to get exactly what I needed. I’d never heard of PetsPyjamas before and just found the website on Google by chance but can’t recommend them and the process highly enough. Can be difficult to find ways to get a truly dog-friendly hotel and this was so easy. Also got a really good deal with 3 nights for the price of 2. Will definitely be using again.”

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Posted 1 year ago

“Site is easy to navigate and has all the information we needed to make a decision. Looking forward to our holiday!”

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Posted 1 year ago

“First time booking and the person I dealt with was so helpful. Came back very quickly and booked me the hotel I wanted”

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Posted 1 year ago

“Efficient and helpful”

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Posted 1 year ago

“Your Website was poor & not working so I had to phone you. However, Kalum from Customer Support was very helpful”

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Posted 1 year ago

“Rudeness and calls cut and took months to reply to formal complaint to get little explanation or help or apology just told they have issues with phone lines and that’s that. Asked to escalate this and actually investigate and Latrice Drackett says back she is the manager and the ‘tickets closed’ I can see why this company is getting so many bad reviews. Under staffed and rude and loosing bookings as people can’t actually use the system or phone in!”

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Posted 1 year ago

“All good. Excellent service and Paula was extremely helpful”

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Posted 1 year ago

“Everything worked fine but we didn't get emailed confirmation of all the booking details as one gets from booking.com, just hope all works out when we arrive especially as we have paid in full - confirmation of that would be reassuring. Also asked to "complete our booking" (that we had done) and clicking the link sent us to a sales screen - it feels highly automated pretending to be people who I suspect do not exist (a modern trend I accept). Emailed and still awaiting a response”

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Posted 1 year ago

“Great staff, really helpful”

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Posted 1 year ago

“Friendly and efficient”

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Posted 1 year ago

“Tiffani was very helpful, first finding out about us and our dogs, the area we wanted to stay in and our budget. She was able to offer us some options, and we are very happy with our booking. She was able to answer questions about our accommodation, for example, that the dogs did not have to be in crates in the room. Brilliant service! Thank you.”

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Posted 1 year ago

“Easy to use website, good advice, especially like the element that details how and why dog friendly. Quick and easy to book.”

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Posted 1 year ago

“Saves having to work out if places are dog friendly by using your site and the added assurance that the property will be safe and secure and in good condition. I fully recommend any dog owner using pets pyjamas to find ideal places. Ayeshah”

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Posted 1 year ago

“Excellent booking experience so far - looking forward to our trip”

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Posted 1 year ago

“Kalum was very helpful and dealt quickly with our rather fussy requirements”

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Posted 1 year ago

“Fast, efficient and very reactive to my having 4 dogs not 3. Would use this service again, it took the stress out of finding a perfect place for us to holiday, giving us all the facilities we asked for.”

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Posted 1 year ago

“Please accept a suggestion for your website that you don't advertise dogs go free to entice people to book if they are going to be given a room in the car park! We didn't use our stay and left the same day. We were so disappointed using your company for the first time! And treating ourselves to a weekend away to get through mothers day having recently lost my mum. The Golden Fleece at Thirsk left something to be desired? We arrived around 1pm and were told that we couldn't check in until 3pm we didn't mind and said we would have some lunch only to be told that the chef had closed the kitchen because they were very busy and very unhelpfully we were told they were the only place that accepted dogs inside! We ate a sandwich in the market square until it started to rain and decided go for a car ride. We arrived back at 4:30 to be given a room off the car park which was cold, small, miserable and dirty. The windows in both the bathroom and bedroom had been left open probably because it smelled like someone had been smoking in it. We close the window in the bedroom, and looked to warm the room up, the radiator was obviously broken as there was a fan heater and mobile oil radiator in the room.! I believe that the decor was attempting to be shabby chic but it was just shabby! The bathroom and toilet were dirty. We have always said that our measure of standards is never to accept less than we have at home and the same goes for our dog. So we cancelled the meals we had booked and waited to see the receptionist who was doubling as a waitress and handed our keys back and said we were leaving. She did ask why? And stated she was sorry and would raise the issue with housekeeping!! Pets PJ'S, I would suggest you check out your hotels properly and charge for dogs instead of offering dogs go free and that way customers get what they expect and what they see in the photographs on the website. Going home for a clean warm house, bed and bathroom for us and our dog was worth having to lose £280.00. We won't be recommending or using it again! We have booked direct with hotels that take dog/s and have never felt like we were 2nd clas, however we've always paid for our dog, which we would happily do to ensure some standards and feel as relevant as customers without a dog. Very very disappointing.!”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,690 reviews