PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and nice to know that accommodation is 100% dog friendly. Pricing when confirming could be better displayed higher on page.”

Helpful Report

Posted 1 year ago

“Andrea was absolutely amazing, couldn’t have wished for better support than I received . Already recommended to 2 friends”

Helpful Report

Posted 1 year ago

“Fantastic service! I’ve booked my first dog holiday with them. I found the hotel and once selected, got a prompt call with the options available to me and how to pay. Nothing was too much trouble when I had to change dates. Would recommend and now I’m a dog owner will book my holidays with them again.”

Helpful Report

Posted 1 year ago

“Very good super efficient definitely continue to use them👍”

Helpful Report

Posted 1 year ago

“This cuts out so much heartache when you’re trying to getaway with dogs. So much to choose from and the knowledge that my dogs are welcome too”

Helpful Report

Posted 1 year ago

“This is now our 5th booking experience with Pets Pyjamas and they never disappoint. We LOVE the concierge booking service, they’re knowledgable, supportive, quick, efficient and take the whole headache out of planning. I highly recommend it!”

Helpful Report

Posted 1 year ago

“Angela was so helpful, great with recommendations for places to stay and really efficient. We couldn’t have picked a better place ourselves without Angela’s help.”

Helpful Report

Posted 1 year ago

“Bit disappointed really, the room we booked was a Good Room at the Arch House, as all the rooms at The Globe Wells were booked. The room we ended up staying in looked nothing like the images portrayed on your website, infact the room was bland, tiny and difficult to get the dog comfortable.”

Helpful Report

Posted 1 year ago

“Very friendly and helpful assured me that hotel will be accepting of my 4 legged companion.”

Helpful Report

Posted 1 year ago

“Enquiries handled promptly and efficiently. Linda, the agent, could not have been more helpful. Email confirmations, hotel queries , everything spot on. Website clearly indicates doggie do's/don'ts”

Helpful Report

Posted 1 year ago

“Excellent service from the start. Notified me as soon as the hotel was taking bookings for Xmas, easy payment, full details and a perfect way to share a luxury break with our dog.”

Helpful Report

Posted 1 year ago

“Our 1st experience booking through PetsPyjamas who delivered an excellent service. The initial hotel we wanted wasn’t available, it’s not always easy finding somewhere with 2 dogs, after a short conversation they quickly came back with an alternative which we immediately booked as it fitted our requirements perfectly.”

Helpful Report

Posted 1 year ago

“As on a previous occasion excellent prompt sservice”

Helpful Report

Posted 1 year ago

“Very easy to navigate website. Booking ok, but not like all other sites. Having to preliminary book & then wait for an email a bit weird, especially when the price is exactly the same! Also had to wait for over 24hours to get confirmation & didn't get confirmation of payment separately as soon as it was paid as with most other payments.”

Helpful Report

Posted 1 year ago

“Great experience so far. Thank you. So looking forward to September.”

Helpful Report

Posted 1 year ago

Thanks for the review Ian!

Posted 1 year ago

“More of what I read about this company - paid 3 months in advance and then discovered almost no difference in price when booking an extra night directly and forced to double pay on departure because on petspyjamas' own admission, likely the maney we paid so far in advance hadn't been sent through to the hotel by the time we arrived. Poor service form customer service with calls and emails not responded to and bizarre claims when trying to move a claim on, such as 'accounts department has no phones'... Had to resort to starting a section 75 claim to get money back.”

Helpful Report

Posted 1 year ago

“An absolute nightmare. Never again would I book with you never ever”

Helpful Report

Posted 1 year ago

“Really helpful with my booking when I rang with a query it was dealt with professionally and resolved quickly .”

Helpful Report

Posted 1 year ago

“We were very impressed with the help we got from the PetsPyjamas concierge yesterday. He was very helpful and got us a really good deal.”

Helpful Report

Posted 1 year ago

“Very good customer service, helpful and informative. Saved me hours of trawling the net. Thank You.”

Helpful Report

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,667 reviews