PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, Keisa was great and found us the ideal package that we were looking for.”

Helpful Report

Posted 2 years ago

Dear Ms Gallaghan Your review means a lot to us! I will ensure the message is passed along to Kesia. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Really poor experience. Was dealing with a lady via text and email who was super helpful, when called up, got someone who wasn’t helpful at all and couldn’t find the enquiry. Paid and thought the break was booked only to find out it hadn’t as hotel was not available.”

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Posted 2 years ago

“The lady was very helpful and found exactly what we asked for In our brief, easy booking”

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Posted 2 years ago

Dear Ms Donno Thank you for being our customer and leaving us a wonderful 5-star review. Your time is appreciated! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Posted an enquire on a holiday to Cornwall, Marie called me swiftly and followed up with an email about all the room and meal options. I found the pricing breakdown confusing and Marie explain it all very clearly. My dog eats fresh food so needs a fridge to store. Marie contacted the hotel, and made arrangements for a fridge in the room. Very happy with my booking experience”

Helpful Report

Posted 2 years ago

Dear Ms Maguire, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Marie receives the recognition she deserves. Thank you again, have a great day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“We always use Pets Pyjamas for booking our breaks so we can be sure that our dog, an important member of the family, is accepted and catered for. Jodie has recently been great in supporting us to book our Christmas break. Thank you Jodie. We really value this service.”

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Posted 2 years ago

Dear Ms Cooper, Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Have a wonderful day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Prompt and efficient service - even on a Sunday!”

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Posted 2 years ago

Dear Ms Knight Thank you so much for giving us 5 stars. You made our day! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“The booking process was quick and easy. Hopefully our holiday will go smoothly too”

Helpful Report

Posted 2 years ago

Dear Ms Mckenna We appreciate you taking the time to leave a 5-star review. I trust you will have a wonderful time! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Very helpful and friendly customer service”

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Posted 2 years ago

Dear Ms Headlam Thank you for the 5-star review! We value your feedback and can’t wait to book you again. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Quick, efficient and an easy booking system. Would definitely recommend”

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Posted 2 years ago

Dear Ms Packer We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“The process was quick and much easier to track down somewhere to stay with our dog than standard websites.”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“We had a number of queries about a New Years booking and Andrea was absolutely fantastic. She liaised with the hotel and made sure that all our needs were met. Always a pleasure booking with pets pyjamas!”

Helpful Report

Posted 2 years ago

Dear Jonathan, I’m happy to hear that our team provided you with excellent service. I’ll make sure that Andrea receives your feedback. I’m sure it will make their day! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“The PetsPygamas team was very helpful and managed to find accommodation for us at very short notice. A good experience and one we will repeat.”

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Posted 2 years ago

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Posted 2 years ago

“Good service easy to book holiday”

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Posted 2 years ago

Thank you for the positive feedback!

Posted 2 years ago

“Quick and easy to book our stay, now looking forward to the day”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“I love this company but was so disappointed when I booked through their online link and received confirmation followed by a phone call saying this was not booked and they could only now offer me a lesser apartment. They have been lovely and professional throughout but this was very disappointing. I will try again at another time and hope for better.”

Helpful Report

Posted 2 years ago

Dear Julia, Thank you for your feedback. I’m sorry to hear that we were not able to provide you with the service experience you were looking for. I will be sure to pass your feedback on, and we’ll work on improving our customer experience in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! I hope we can make things right and this won’t deter you from booking with us again in the future! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“Love them have always used them. They make it easy to search and even better when you ask the concierge to help you find something. Esther in particular was really helpful and came back to us with lots of cottages and locations and with a mix if variety of location”

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Posted 2 years ago

Thank you so much for giving us 5 stars. You made our day!

Posted 2 years ago

“Just received a very pleasent reply to my review about the non appearance of my refund .Very nice reply but I STILL HAVE NOT RECEIVED MY REFUND . Nice mean nothing without action.”

Helpful Report

Posted 2 years ago

Dear Gillian, Can you please contact us at support@petspyjamas.com or give us a call on 0203 642 3160 so we can further assist you on this? Many thanks Charlie, PetsPyjamas

Posted 2 years ago

“I'd had difficulty in making the booking and the advisor emailed me to say was it OK for them to call me as soon as the lines were open. They did, straight away. The advisor was friendly and knowledgeable and we established what the problem was.”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“I booked a room for 2 adults, 1 child and a dog. When we got to our room there was no bed for our daughter. We were moved to another room which wasn't big enough for a pull out bed but they squeezed one in. We were told by the hotel they don't do family rooms so not sure whey Pets Pyjamas sell this hotel as a room that can sleep 3?”

Helpful Report

Posted 2 years ago

Dear Caroline Branton, Thank you for your feedback. I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out via email at support@petspyjamas.com or through our live chat feature on our website – Live Chat Support. We’re committed to providing excellent customer service and are looking forward to hearing from you! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“I had already had one short break away and wanted to book another for later in the year. I had trouble with the booking but they were in it straight away away knowing there was a problem and even phoned me in the evening as they promised they would get back to me. I was so pleased with service and confirmation of my booking has been confirmed. First rate service.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews