PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book with minimal fuss”

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Posted 2 years ago

“Covered all my questions”

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Posted 2 years ago

“Very straight forward website , easy to follow , everything explained perfectly. Thank you”

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Posted 2 years ago

“The only thing I am concerned about is I have not had a confirmation from the hotel.”

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Posted 2 years ago

“Used before and happy tobuse again. Although when we booked this time got message to say not completed but we have.”

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Posted 2 years ago

“Very helpful agent who had a real knowledge of the hotel we chose”

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Posted 2 years ago

“Easy to understand and book the hotel, friendly and helpful advisor.”

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Posted 2 years ago

“Great service, nice people to talk to on the ohone and via emails. Only dropped a star because i was trying to make multiple bookings at the same hotel overnight for on the way, and again on the way back from visiting friends and was unable to do this in one transaction which made the process not as smooth as it might have been. Otherwise great, thank you.”

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Posted 2 years ago

“Was very easy experience to book”

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Posted 2 years ago

“Basically easy and two things to mention - I was looking for an option for number of adults at the start but realised later that this venue only gave room options. I also ‘missed’ the fact that it was room only until confirmation. Thank you for responding to my question and booking promptly.”

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Posted 2 years ago

“I love the website, though I found it quite tricky to use because the dates I wanted kept disappearing (though that may have been because I wasn't using the site correctly). I also liked the friendliness and attention to me as a potential customer, together with the attentive follow-up, after I'd made a booking. The information about venues, together with the map, were very useful and helpful. I didn't get the £25 off my first booking but maybe I didn't click the right button!”

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Posted 2 years ago

“Very helpful and pleasant good to find somewhere I can take my dog”

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Posted 2 years ago

“Great information,just wasn’t sure if they were cabins or not”

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Posted 2 years ago

“Lady who booked our hotel was very helpful and found us a lovely alternative when our chosen one wasn't available. However, whilst the Old Swan hotel in Harrogate was dog friendly, dogs were only allowed in the bedroom or bar. Also, there was no bed,(we were told about the bed), no water bowls, treats, sausage for breakfast, nothing at all, rather disappointing, as this is something we expected booking through pets pyjamas. On the last night, i saw a leaflet in reception saying we could scan a bar code and be sent a key card meaning we could claim all sorts as above, but not until we came on another visit. When i complained we hadn't been told of this in advance, the receptionist did give me a small bag of treats. This is the reason i gave 4 not 5 stars.”

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Posted 2 years ago

“I’d never used this website before so it was a bit of a learning curve. Whilst it initially seemed fairly easy to navigate, I found the filters a bit too restrictive - eg to me the areas are a bit too generalised and I would have liked to select more than one area. The other point I’d like to make …. (although it could well be that I’m not using it correctly!) I wanted to search for dates first - then filter the areas. Is that already possible? If not - perhaps it could be arranged? Sometimes we don’t know quite where we want to go - we just want to be tempted by a nice looking doggie friendly hotel/pub and then plan from there. Last comment - I would have liked an immediate email receipt showing what I could see on the website, with a proviso that it was only a booking reference and confirmation would follow soon having confirmed with the hotel. Even though I’d got a booking reference number on the website, there was no sort of “thank you - your request has been received” message, so I still wasn’t sure it had been successfully booked until the following morning when I was told the hotel had confirmed it. Anyway they’re just my own observations and comments. The concept is excellent and I will certainly try using it again.”

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Posted 2 years ago

“Absolutely amazing lodge and holiday park. We had the most fantastic stay . Please be aware to access the parks bars , pool and facilities you must purchase passes . We were not aware so came at a surprise cost whilst here .”

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Posted 2 years ago

“So far so good. I booked merry harriers in Surrey through yourselves. Your concierge service booked lunch for us and offered to do that during the call which is good. I wait to see what venue is like, services etc, I’ll let you know”

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Posted 2 years ago

“xxxxxxxxxxxxxxxxx”

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Posted 2 years ago

“So far so good. Linda was quick & efficient when getting our booking done.”

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Posted 2 years ago

“It all worked well, quite easy to use. No worries regarding our dogs, although I would have liked a choice of which type of room we wanted. However I assume the one offered, very nice it is, was the only one available.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,693 reviews