PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,713 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 19th April 2025

3473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly,helpful,effiecent professional customer service”

Helpful Report

Posted 3 months ago

“Sam was extremely helpful, professional and courteous. She answered all my queries and we booked the doggy hotel.”

Helpful Report

Posted 3 months ago

“Very easy to use”

Helpful Report

Posted 3 months ago

“Simple and efficient process supported by good accomodation pictures and descriptions.”

Helpful Report

Posted 3 months ago

“Sam & Linda were both very helpful in my quest to find somewhere to stay for the New Year 2025. They were responsive with all comms, friendly and professional.”

Helpful Report

Posted 3 months ago

“The website was easy to negotiate and the telephone follow up was very helpful”

Helpful Report

Posted 3 months ago

“A great easy to use website. Fantastic choices and speedy replies after booking.”

Helpful Report

Posted 3 months ago

“I need to cancel.my booking 25-27 January but no-one is answering the telephone numbers This is making an already distressing time for me Andy husband worst Please acknowledge my attempt to cancel the booking 🙏”

Helpful Report

Posted 3 months ago

“Really great experience, friendly and informative, found out information for us and came back promptly on our questions. Would definitely recommend them to anyone looking to book a holiday, and even better if you have a dog to consider.”

Helpful Report

Posted 3 months ago

“Lovely place to stay nice comfy bed room very clean just stayed one night but perfect for us after a day looking round the cotswolds would definitely recommend”

Helpful Report

Posted 3 months ago

“Brilliant help trying to find us a last two night stay away at an affordable price. Plus the owner of the hotel that we originally booked with, phoning us to say what room we would have and he felt that we ought to know what it's like as he felt not suitable for us.”

Helpful Report

Posted 4 months ago

“Really nice people to deal with and so very helpful thank you”

Helpful Report

Posted 4 months ago

“Fantastic service! Not only did you book our room, but we got a free upgrade too! Thank you!”

Helpful Report

Posted 4 months ago

“First time we have used this site, Liked the idea of asking our dog's name when making the booking. Found the website difficult to navigate when looking for a hotel. Hotels are not listed as per region which means you need to look through the whole list if you are looking for a hotel in a particular region of the country.”

Helpful Report

Posted 4 months ago

“Very easy and very helpful answering all my questions”

Helpful Report

Posted 4 months ago

“Unfortunately the webb site did not work. However, the nice lady on the other end of the telephone was very helpful and did everyting for us. Great!”

Helpful Report

Posted 4 months ago

“Easy Booking”

Helpful Report

Posted 4 months ago

“PetsPyjamas are very good at identying very pet friendly hotels!”

Helpful Report

Posted 4 months ago

“Jemma dealt with my enquiry and I got exactly the deal I wanted. They acknowleged that we had an old dog and needed a ground floor room and gave us options for duration and room choice. We sincerely appreciate the attention given and we are really looking forward to our break. Thank you all for a stress free booking experience.”

Helpful Report

Posted 4 months ago

“Booked and paid for a stay in York on 7th December, (paid for in early November) received an e mail on the afternoon of 6th December stating due to a system error the booking had not gone through to the hotel. They were quick to take the money though! At such short notice we could not find alternative accommodation. Will not book through PetsPyjamas again!!! Very disappointing.”

Helpful Report

Posted 4 months ago

PetsPyjamas is rated 4.7 based on 1,713 reviews