PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,665 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called for a recommendation for a first time booking. Alison was so helpful, pointed me in the right direction and then called the Hotel on my behalf, because I’m travelling on my own with my dog. Great service, thank you”

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Posted 1 year ago

“I have dealt with Pets Pyjamas on several occasions now. I booked a week-long break away earlier in the year, and more recently a city weekend break. Every time, I have had nothing short of 5-star service from Lynda and the team. The response to my enquiries, the friendly approach to their communication; I have always felt that I have a friend at the other end of the line, who knows exactly what I'm after and will do their very best to get it for me. The main selling point for me was the obvious 'pet friendly' hotels, which Pets Pyjamas pride themselves on sourcing for their clients. I was initially a little worried that having a dog would impact on our ability to just head off on a break whenever we fancied, but having Pets Pyjamas on hand to help, makes travelling with our four-legged family member just as easy as booking with children. I honestly couldn't recommend them highly enough! Every pet owner should have them in their contacts; in fact, I did spread the word at my last hotel to those who were so disappointed they hadn't taken their dog along with them as they didn't know it was an option!”

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Posted 1 year ago

“Very easy and straightforward to make a booking”

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Posted 1 year ago

“Good but should be clearer when the dates closed are fully booked”

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Posted 1 year ago

“Great company and very efficient. Thank you 😊”

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Posted 1 year ago

“Having just returned from a great holiday in the Lake District booked through Pets Pyjamas, we made a call to get help with a booking for our next holiday. Natalie was very helpful, making suggestions and phoning a number of hotels to see if they could meet our particular requirements (we have a very stressy pooch). We have booked via Pets Pyjamas many times and would definitely do so again.”

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Posted 1 year ago

“Very disappointing as the 10% cancellation charge plus a wait of over a month for a refund was totally unexpected”

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Posted 1 year ago

“Quick, efficient and friendly. Any queries were confirmed quickly. Have booked with Petspyjamas before and the standard is high”

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Posted 1 year ago

“Positive experience booking my first trip with PetsPyjamas. Really looking forward to our mini break away in May and discovering a new place with my dog. Booking was simple, the only trouble was deciding where to book!”

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Posted 1 year ago

“The Angel inn is a busy pub. We stayed in the annexe which is a separate building across the road, which did not seem to be as modern as the accommodation in the main pub building. All rooms were accessed by stairs either up, or down. The room was clean and had everything required for a pleasant stay. Breakfast was lovely and had lots of menu options. The staff were very friendly and made a fuss of our dog!”

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Posted 1 year ago

“Kerry was quick to reply via text to let me know that an email had been sent. Easy to book”

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Posted 1 year ago

“Stayed at the Black Swan in Helmsley. One night, two adults and 2 adult Airedales. Prepaid the room so only had to settle for food and bar the next morning. Hotel excellent. Dog friendliness superb. Food good. Breakfast great. Prices reasonable Staff good. Many new staff which may have signified a change of management or ownership. Parking in the hotel car park rubbish although we found free parking on the street adjacent to the hotel so it didn't cause an issue.”

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Posted 1 year ago

“Simple process. Good to be able to see availability at time of perusing.”

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Posted 1 year ago

“The main thing I liked was that when I booked PetsPyjamas I didn't have to worry if the hotel/pub/cottage knew I was travelling with two dogs because you sort that for me I've never been on a holiday with my dogs for fear of arriving and being told they were not expecting my furry people.”

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Posted 1 year ago

“Very easy to book”

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Posted 1 year ago

“Very helpful members of staff”

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Posted 1 year ago

“Trying to book a cottage taking 3 dogs was frustrating as despite setting up 2 adults and 3 dogs many of the selection did not allow 3 dogs”

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Posted 1 year ago

“An unexpectedly great experience! Wasn't sure what a dog friendly travel company would do for me but it was great! Very personal service!”

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Posted 1 year ago

“I booked the self catering cottage direct with owners as found it far easier than the online booking. This is an amazing cottage fully equipped and lovely location. What I would advise is considering the size of the fence may not be suitable height for ALL dogs. There is a small metal fence which we had to block with patio chair, there is also a very low picket fence easily accessible onto the garage roof and also part of the wall sloped down giving a lower height. We had 2 x active Alsatian’s who easily mounted the wall and ran in path of oncoming traffic and had to be rescued . Chris ( owner) was proactive in putting 2 fence pencils against the wall preventing further escapes but they still managed to jump on the roof. Please take into consideration size and agility of your dogs .”

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Posted 1 year ago

“We haven't been on our holiday yet but we found the booking experience to be incredibly easy. Also, I asked a question about the fence height and Paul came back very quickly with an answer, having spoken directly with the owner. Very reassuring! We also like the extra benefits you get with booking through PetsPyjamas including a donation to an animal charity.”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,665 reviews