PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,696 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,696 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing with the people that work for the company I found them to be very helpful and could not do enough to for us, we would definitely use them again they made everything easy. Regards Mr Roberts”

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Posted 4 years ago

“Rachel was so helpful, and found us the right hotels for our trip. Thanks so much!”

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Posted 4 years ago

“I have dealt with Pets Pyjamas in 2020 several times and always found them very efficient and helpful. Two of my booked trips were cancelled during the first national lockdown back in April and May so fingers crossed for this 3rd attempt in December. It’s good that the deposits for the two that didn’t go ahead could be held as vouchers and used against this latest booking. They are extremely helpful finding suitable properties for our available travel dates. I am really looking forward to being able to review the property and take some holiday snaps and update soon! Thanks Pets Pyjamas”

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Posted 4 years ago

“David was really helpful in identifying options for us. We had an idea of what type of place we wanted but no specific establishment in mind. over the online chat we quickly identified a great option together and while he found out the final details we looked at some alternatives he also suggested. He gave us good inside information about the rooms and then when the time came to do the booking we (on our request) moved seamlessly to a telephone call. It was a pleasurable experience booking and we are now really looking forward to our trip.”

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Posted 4 years ago

“I spoke to Faith who was friendly, funny and very well informed. We have never used Pets Pyjamas before but she made us feel confident about our choices. We are now all booked and looking forward to going away with our puppy.”

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Posted 4 years ago

“Excellent online and on the phone service...holiday experience unknown as pursponed until next year due to covid.”

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Posted 4 years ago

“Test”

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Posted 4 years ago

“We recently stayed at a property booked through these people. The property - although nice and well located, had not been cleaned properly. We discovered bed linen had not been changed... there was a half-eaten biscuit on one bed and a part-eaten pepperami in the other, dog hairs on the beds upstairs and the duvet on the single bed had no cover at all! I appreciate PP are not responsible for the property... but I AM disgusted at the total lack of assistance... Despite several e.mails and voice messages, NO ONE from Pets Pyjamas bothered to get back to us. In the end we had to purchase bed linen, a shower curtain and also refill the BBQ gas... We will NOT be using them again. This has been hands-down the worst experience we have had in our 6+ years of holidaying in Norfolk...”

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Posted 4 years ago

“We recently stayed at a property booked through these people... We had no choice but to use them, since the original holiday we'd booked this past Easter was cancelled due to COVID and they had our money! Fortunately, after multiple attempts to reach them (including e.mails and v.mails) we managed to make a new booking. Like other reviewers... I had to chase them for final confirmation details. Sadly - and arguably not their fault - the property - although nice and well located, had not been cleaned properly. We discovered that linen had not been changed... there was a half-eaten biscuit on one bed and a part-eaten pepperami in the other, dog hairs on the beds upstairs and the duvet on the single bed had no cover at all! There was more... but, again, not necessarily their fault. What I AM disgusted with is their total lack of assistance... We tried contacting them to no avail. Despite several e.mails and voice messages, NO ONE from Pets Pyjamas bothered to get back to us. In the end we had to purchase bed linen, a shower curtain and also refill the BBQ gas... We will NOT be using them again. This has been hands-down the worst experience we have had in our 6+ years of holidaying in Norfolk...”

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Posted 4 years ago

“I thought I had found the perfect 2 holiday for my husband and I and our dog Heidi. Only to be told on the morning of check in that we could only stay 1 night as the hotel has double booked. We were put up in an alternative location which is in the middle of nowhere. Very disappointed to say the least.... DO NOT USE THIS COMPANY!!!!”

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Posted 5 years ago

“Lots of emails about our booking beforehand using our dogs' names to personalise the experience...but when we arrived absolutely nothing here for the dogs from this company to welcome us. Phoned the company to be told the hotel should help us out! The Hotel staff were brilliant and found us freshly laundered dog beds and sparkling stainless stee dog bowls;they couldn't do enough for us, but PetsPyjamas did nothing they claimed to do.”

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Posted 5 years ago

“no response to emails 3 sent asking question”

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Posted 5 years ago

“Horrendous customer service from start to finish. I booked accommodation valued at over €1000+ Changes to our dates were required and despite numerous emails and voicemails, it took almost a week for someone from “support” to respond. I started to lose confidence and started to worry about our holiday and the financial security of this company. Despite apologies and promises to upgrade our welcome pack, I cancelled. Holidays are too expensive and too precious to mess with and I had no confidence that Pets Pyjamas would provide the service. Now four weeks later, and many more emails and irate phone calls, I am still chasing a refund on our credit card. We have had to lodge a dispute with our credit card company and I have also spoken to our solicitor to help. Such a huge waste of time and much added aggravation that could have been avoided. I cannot recommend this company and only hope My review will deter others from falling into the black hole we found ourselves in when booking our holiday with this company. Never again.”

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Posted 5 years ago

“DO NOT USE THIS COMPANY! I booked my 1st Anniversary break with them 5 weeks ago snd they took my money on the day £179 and sent me my booking confirmation. Today, 2 weeks before my break, they have emailed to say the room is not available. On the basis of my booking, my husband had booked multiple treatments in the hotel spa for us, all of which are non-refundable. No refunds have been received and they are not responding to my emails... DO NOT USE!!!”

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Posted 5 years ago

“As a supplier these people had no respect for us as a small business. They would be send orders to us placed through their website but not pay us. We’d submit our invoices and would have to wait months and chase every day where we would told we’ll be paid the following day, then the following day and so on. And all the time they’d be asking for free items for various magazine articles, none of which we were mentioned for or received any thanks for. Don’t support these people, they exploit other small businesses and we almost lost ours because of them.”

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Posted 6 years ago

“I wanted to find a dog friendly hotel. I was able to speak its someone on the phone and arrange there and then. They gave me a good discount. Also left gifts for my dog at the hotel. The hotel itself was fantastic.”

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Posted 6 years ago

PetsPyjamas is rated 4.7 based on 1,696 reviews