PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terribly disappointed - given quote which was paid for, only to be told by PetsPyjamas that a mistake has been made so cancelled my booking. They then tried not to issue me a full refund even though it was their fault. Still waiting for funds to be returned 3 weeks later.”

Helpful Report

Posted 10 months ago

Hi Lulu, We are so sorry to hear that you did not have a positive of using our services. Please contact our customer service team, directly so we can look into the matter for you. The PetsPyjamas Team

Posted 10 months ago

“Excellent service, quick resonse to my queries and very helpful conversation over the phone and by email.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Great communication, however only received a discount code to use on my first booking, after I had made the booking which was a little confusing and disappointing”

Helpful Report

Posted 10 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! we will pass on your comments. The PetsPyjamas Team

Posted 10 months ago

“Thank you Ashley for your help and support in making my booking experience a success! I had previously tried booking the hotel direct, but was told they did not have any reservations for a dog friendly room. I tried PetsPyjamas and Ashley booked one for me in the same hotel within minutes! We haven’t had our paws break yet, but hopefully it will be as good as our experience with Ashley and PetsPyjamas! 🐾”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“EVERYTHING WAS DEALT WITH EFFICIENTLY.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Very good service ready to fill all my needs and have”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Really helpful team and website easy to use, great to be able to find truely dog friendly hotels!”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“My booking was responded to quickly an efficiently. My query was also answered with professionalism and was able to book the place we wanted. Pricing was fair, and we have been to this place before and is so dog friendly.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“My experience was great easy and straight forward”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Great company. Everyone is very friendly and helpful. Good choice of venues.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Booking confirmed within 30 minutes”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Quick and very efficient. Most impressed so far.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“It would have been a more personal service, to have had the opportunity to speak with a PetsPyjamas concierge, as per my previous bookings, rather than an online payment transaction, what’s happened to the personal touch?!”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“we were very happy with the service we received from Pets Pyjamas.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“We were just looking for a short break and had a quick response fro the team at Pets Pyjamas to help us confirm our booking.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“I used pets pyjamas many years ago and was very impressed with the hotel we stayed at our keeshond enjoyed his stay in Kingsbridge so did not hesitate booking this hotel in New Forest thank you 😀”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Always helpful”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Booking simple and quick and a friendly voice on the end of the phone. Questions answered in a timely manner....”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Hotel stay was lovely , bit pricy bur very nice , great for dog , only gripe , ( only small one but worth mentioning) was dinner was in bar or reception area with dog , which is of course understandable , but bar menu ! Resorted to fish and chips or burger which was a little disappointing choice . Stay away for work a lot and tends to be same issue in the more expensive hotels , but Saturday night , close on £500 room , sure the offerings could be stretched a little bit . That said staff and everything else top notch . Thankyou k”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your experience 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 10 months ago

“Brilliant service, easy to book, kept updated. So easy”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

PetsPyjamas is rated 4.7 based on 1,692 reviews