PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promp and friendly response”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Very helpful and efficient”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Very dissapointing. I booked two rooms for two nights. Paid the quoted amount and recieved confirmation for two rooms for two nights, only to be told the next day that I was undercharged and had to pay another £730! We then had to cancel which was very dissapointing for my daughters and I.”

Helpful Report

Posted 9 months ago

Hi Helena, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 9 months ago

“Always a great experience to book hotel break with the team.. everyone is super nice and friendly. PetsatPyjamas have a very nice hotel & amazing packages so our boy Boomer is treated like a king during his stay💙🐾🤩”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you had a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“We were given PetsPyjamas gift vouchers as a gift from relitives and were amazed at the amount and variation of establishments that accepted our dogs and the vouchers. We had a small problem booking our chosen holiday and contacted PetsPyjamas their friendly staff member Andrea sorted it out for us to confirm our booking. Patricia”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“always friendly and helpful”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Efficient ,friendly,nothing too much trouble”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Easy to book clear website”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Could not get anyone to answer phone . Very upset about this , plus I was offered £25 discount , I paid then they said I could not get the £25 discount because I had already paid. They would leave it as a credit, next time I booked , if I book again, so all in all not a 100% happy. They said would phone next day and tell me what the out come was with my complaint and info on parking at the cottage , waiting to see how I pick up key. Wait and see how this holiday goes , it's my 70 th so hope everything else is good.🤔”

Helpful Report

Posted 9 months ago

Hi James, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 9 months ago

“Very pleased to be able to book our hotel via PetsPyjamas. Very efficient and excellent choice. Ian”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Linda was very helpful to rent out of her way to help me thank you”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Very friendly easy to talk to. Very helpful, looked into things for you.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Easy to follow website. Like the fact aimed at pets. Thank you.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Booking was easy. They were quick to reply stating a room had been secured for our stay. They prompted me to book a short time later after I had forgotten. Very smooth booking experience.”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“It’s the first time I searched a dog friendly hotel with PP and found them really helpful with lots of choices. I was also looking at other places with a different booker as couldn’t decide on coast or country. I felt a little bombarded with texts, emails & phone calls as I wanted a few days to make my choice without pressure. Eventually I booked with PP, so happy with the outcome. The Country won and the hotel looks amazing.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“It seemed straightforward to book the accommodation we wanted”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“I rang PetsPyjamas and my problem was sorted in minutes! I was struggling to find somewhere at short notice and for only one night that was dog friendly... The delightful Ashliegh was friendly and efficient and made it happen in a jiff. From now on PetsPyjamas will be my first port of call 😃 Thank you.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“So So helpful and obliging, and came up with a great offer. very pleasant to deal with. I wish all businesses were as on their level. Thank you once again, and I'm sure Dottie my daughters dog will enjoy her stay as I'm sure we will. Angela Parkes”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Easy to book. Great to have details and phone number of a pet travel expert and customer support team . You can’t beat speaking to an actual person, rather than a ‘chat bot’ if things need clarification.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 9 months ago

“Booking process was great but to receive a welcome gift - 'x' amount off your first booking after the first booking was made kinda stings a little. Did raise this but had no reply as yet and when this review email arrived what else am i to do but leave my 2 star review here! Like most of my school reports - could do better!”

Helpful Report

Posted 9 months ago

Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 9 months ago

PetsPyjamas is rated 4.7 based on 1,664 reviews