PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful lady who went the extra mile to find me a short break at late notice.”

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Posted 3 years ago

“My husband booked a 3 night stay for my 60yh birthday. Just weeks before corner started. He rang and rang about moving our brake to this year. No call back No response at all. So I started with emails So many with no response Untill I said I'd get my solicitor. We then had a refund. Never again and no one got back to us to say sorry”

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Posted 3 years ago

“Professional & considerate answered all our questions”

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Posted 3 years ago

“Very helpful pleasant”

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Posted 3 years ago

“Exceptional staff ; my booking was dealt with care , efficiency & an assurance they would be available to help with any queries that may arise”

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Posted 3 years ago

“Left message for me, was able to give info quickly and helpful with voucher. Thanks Adam”

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Posted 3 years ago

“Initial contact with Melanie was good yesterday evening and I paid the deposit. HOWEVER I received an email at approx 3am this morning regarding me paying the balance as it was 12 weeks to our holiday. Have tried to pay this today without success. Have sent an email and also rang Melanie's number and the main telephone but no answer by anyone. Just say everyone is busy. Hope this is not ominous and hope you are not like other travel firms who ignore you once they have your money. Please contact me on my mobile number ASAP tomorrow.”

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Posted 3 years ago

“Very helpful service and found exactly what we were looking for in the location we wanted. Brilliant service 👏”

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Posted 3 years ago

“Always feels like a personal experience with a named advisor to assist with your booking”

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Posted 3 years ago

“First time booking with pets pyjamas and so far such an amazing customer service experience. Jodie has been exceptional. There were extra requirements for our booking - as well as a puppy - we have accessibility needs. Jodie went the extra mile - it’s been a very long time since we had such great friendly competent service. Thanks so much”

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Posted 3 years ago

“Thank you so much for helping to organise our stay.”

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Posted 3 years ago

“Very friendly and efficient service.”

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Posted 3 years ago

“I booked a 3 night stay in a lovely place in wales through Pets Pyjamas, unfortunately, my dog became very ill so we couldnt go, as id booked only 3 days previous, their T's & C's state there will be a booking fee which is fine, and maybe a fee from the accommodation, again fine... BUT i was eventually told that no refund at all could be given as the accommodation do not refund! So i called the accommodation who in fact dont have a cancellation policy, and also told me that if someone cancels, they dont see any money from Pets Pyjamas! So i kept my booking in the end so that the accommodation would at least get paid even though i didnt go as unfortunately we had to say goodbye to my dog. I dont reccommend Pets Pyjamas at all, as soon as they take youre money youre stuffed! they dont care.... dispicable! £279 lost! This was incredibley insensitive and unprofessional of them!”

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Posted 3 years ago

“Nicola went over and above to find us a great hotel- very communicative, enthusiastic and friendly. Thank you!”

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Posted 3 years ago

“Excellent Service and Amazing Locations!! Tiffani made our experience so easy and seamless. She was extremely quick at replying to emails and found a lovely place with our desired availability within a day...definitely much more hassle free and faster than my previous 3 day search-and-scower of the internet! Thank you so much for all your help Tiffani! :)”

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Posted 3 years ago

“A lot of places to choose from to go with your fur baby. Easy to book. Very quick response to any questions. It was a second booking with PetsPyjamas. Highly recommended.”

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Posted 3 years ago

“The staff were so friendly and knowledgeable about the area we wanted to stay in. They took into account our budget and the facilities that we required and got back to us promptly with some ideas. Excellent service that we will recommend to family and friends 🙂 Debbie, Bryan and Treacle x”

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Posted 3 years ago

“Great help from Mel in looking for a holiday, especially in this climate. Found places in all suggested places for us. Thankyou.”

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Posted 3 years ago

“I just booked a weekend away and the service I got from David was excellent.”

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Posted 3 years ago

“From start to finish David Chick, the representative for PetsPyjamas was excellent, he called back when he said he would, was knowledgeable, friendly & helpful, but above all found us a superb hotel for when we wanted at very short notice. Thank you SO much David.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews