PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,665 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very confused on the payment side of things, I booked the cottage and on the Total to Be Paid webpage, there was one price, but when I went onto the payment page it was a different price (an increase of £60). I phoned and your staff were helpful, but I still do not understand how this discrepancy can be allowed.”

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Posted 1 year ago

“Very straightforward. I did have a quick check of the hotel site and they charge a lot of dogs so quite a lot cheaper on here. The last time I booked through this site there was a welcome pack.”

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Posted 1 year ago

“Answered the phone very quickly and dealt with my booking very efficiently Have always found our holiday breaks really good. It's lovely to be able to take our dog with us without all the hassle of finding out if the accommodation welcomes dogs.Pets Pyjamas makes booking simple.”

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Posted 1 year ago

“Spoke with a very pleasant lady who was most helpful and efficient. Very good service - can recommend.”

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Posted 1 year ago

“Excellent place to stay with my fur baby. He had his own bed, towel, toiletries and treats waiting for him and welcome in the restaurant as well. 👍”

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Posted 1 year ago

“Very efficient as usual”

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Posted 1 year ago

“The website is great. Very clear. Booking at our chosen location was easy. However, the confirmation email came from the hotel itself and didn't mention PetsPyjamas. This was a bit confusing. I did get an email from PetsPyjamas a bit later, and everything is clear now. Thank you.”

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Posted 1 year ago

“After I received my email quotation from Donna my Pet Concierge I had a few questions which I sent by email. Donna called me in response to my email rather than reply by email which was great as sometimes it’s easier to discuss things rather than pinging emails back and forth. When she called first I was busy and she was more than happy to call back which she did at the agreed time. She answered all my questions and confirmed things I wanted to know. She was friendly and efficient nothing was too much for her even my daft questions. This is the second time I have booked through pets pyjamas and again very happy with the service I have received. Many thanks Donna you made the booking experience easy.”

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Posted 1 year ago

“The team at PetsPyjamas went out of their way to help me book a few days away in the Yorkshire Dales on a busy time of the year Thank you”

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Posted 1 year ago

“Very helpful amending a booking for me.”

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Posted 1 year ago

“Great first time so easy to book and find us a great hotel that takes our dogs as well”

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Posted 1 year ago

“Wonderful. I sent an email as I was unable to call and within a couple of hours I had a selection of options sent to me with costs and availability.”

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Posted 1 year ago

“The staff at PetsPygamas could not have been more helpful, efficient and friendly in assisting me to book. I had particular requirements which could not be determined from websights. I felt that they really did want us to have an excellent break.”

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Posted 1 year ago

“Clean quiet two bedroom cottage that is a great base to explore Cornwall. Unfortunately the weather didn't allow us to enjoy the garden area but I could imagine sitting there after a day out. Welcome pack of flowers and cream tea was appreciated. There was also extra towels and blankets for the dogs as well as doggie treats.”

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Posted 1 year ago

“We have been away using Pets Pyjamas several times. The website and booking process is straightforward. The locations are great and our dog always has a fab welcome.”

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Posted 1 year ago

“very good response and quick to help with booking hotel”

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Posted 1 year ago

“Having booked online I have received no email confirmation which I would have expected. I do however have a copy of the page acknowledging my deposit payment and. I firming my booking. I have now received an email asking me to complete my booking. I replied by asking if there was a problem but gave received no reply.”

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Posted 1 year ago

“Wasn't sure how the membership worked to start with and couldn't find any thing to tell me. However than that a good experience, good clear informatikn on hotels and facilities.. room options and prices.”

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Posted 1 year ago

“So friendly and efficient. Easy to contact by telephone. Will use their service again”

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Posted 1 year ago

“I received the confirmation after Ihad been encouraged to pay. It was wrong on several counts 1 breed of dog was Glen of imaal terrier but stated as giant schnauzer 2 2 person but I stated 1 person 3 i booked 2 dogs and not confirmed ! I have never been asked to pay hotel room in advance and now very unsure about this as since hotel has been downgraded from 3 star to 2 it seems that I am being charged for what is little more than a hostel”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,665 reviews