PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Knowledgeable and very obliging expert advice and will definitely use again”

Helpful Report

Posted 1 year ago

“The service received was excellent. It is personable, very helpful, informative, and easy. Such amazing service - thank you. Can not wait for our holiday.”

Helpful Report

Posted 1 year ago

“Made a 3 night booking on PP with help from Alison and then tried to extend it to 4 nights. Sadly someone else gazumped us and confirmed their booking just seconds before we did. So we lost the 3 day one. Alison made several attempts at other hotels in the area but was unable to secure a booking that met all our requirements. She was terrific in trying to assist us. We will definitely be back to this PP site in the future. Thanks loads Alison you were a star.”

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Posted 1 year ago

“Highly recommended from a friend, our booking was easy to complete. We are looking forward to our stay, our dog more so for the treats”

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Posted 1 year ago

“Easy to use good hotel descriptions and easy to locate geographically makes planning a trip easy.”

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Posted 1 year ago

“I called for a recommendation for a first time booking. Alison was so helpful, pointed me in the right direction and then called the Hotel on my behalf, because I’m travelling on my own with my dog. Great service, thank you”

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Posted 1 year ago

“I have dealt with Pets Pyjamas on several occasions now. I booked a week-long break away earlier in the year, and more recently a city weekend break. Every time, I have had nothing short of 5-star service from Lynda and the team. The response to my enquiries, the friendly approach to their communication; I have always felt that I have a friend at the other end of the line, who knows exactly what I'm after and will do their very best to get it for me. The main selling point for me was the obvious 'pet friendly' hotels, which Pets Pyjamas pride themselves on sourcing for their clients. I was initially a little worried that having a dog would impact on our ability to just head off on a break whenever we fancied, but having Pets Pyjamas on hand to help, makes travelling with our four-legged family member just as easy as booking with children. I honestly couldn't recommend them highly enough! Every pet owner should have them in their contacts; in fact, I did spread the word at my last hotel to those who were so disappointed they hadn't taken their dog along with them as they didn't know it was an option!”

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Posted 1 year ago

“Very easy and straightforward to make a booking”

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Posted 1 year ago

“Good but should be clearer when the dates closed are fully booked”

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Posted 1 year ago

“Great company and very efficient. Thank you 😊”

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Posted 1 year ago

“Having just returned from a great holiday in the Lake District booked through Pets Pyjamas, we made a call to get help with a booking for our next holiday. Natalie was very helpful, making suggestions and phoning a number of hotels to see if they could meet our particular requirements (we have a very stressy pooch). We have booked via Pets Pyjamas many times and would definitely do so again.”

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Posted 1 year ago

“Very disappointing as the 10% cancellation charge plus a wait of over a month for a refund was totally unexpected”

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Posted 1 year ago

“Quick, efficient and friendly. Any queries were confirmed quickly. Have booked with Petspyjamas before and the standard is high”

Helpful Report

Posted 1 year ago

“Positive experience booking my first trip with PetsPyjamas. Really looking forward to our mini break away in May and discovering a new place with my dog. Booking was simple, the only trouble was deciding where to book!”

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Posted 1 year ago

“The Angel inn is a busy pub. We stayed in the annexe which is a separate building across the road, which did not seem to be as modern as the accommodation in the main pub building. All rooms were accessed by stairs either up, or down. The room was clean and had everything required for a pleasant stay. Breakfast was lovely and had lots of menu options. The staff were very friendly and made a fuss of our dog!”

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Posted 1 year ago

“Kerry was quick to reply via text to let me know that an email had been sent. Easy to book”

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Posted 1 year ago

“Stayed at the Black Swan in Helmsley. One night, two adults and 2 adult Airedales. Prepaid the room so only had to settle for food and bar the next morning. Hotel excellent. Dog friendliness superb. Food good. Breakfast great. Prices reasonable Staff good. Many new staff which may have signified a change of management or ownership. Parking in the hotel car park rubbish although we found free parking on the street adjacent to the hotel so it didn't cause an issue.”

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Posted 1 year ago

“Simple process. Good to be able to see availability at time of perusing.”

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Posted 1 year ago

“The main thing I liked was that when I booked PetsPyjamas I didn't have to worry if the hotel/pub/cottage knew I was travelling with two dogs because you sort that for me I've never been on a holiday with my dogs for fear of arriving and being told they were not expecting my furry people.”

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Posted 1 year ago

“Very easy to book”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,690 reviews