PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to speak to a person to organise everything - how refreshing”

Helpful Report

Posted 3 years ago

“Really helpful to get the booking we wanted, thanks Jodie”

Helpful Report

Posted 3 years ago

“Excellent service and very helpful thank you”

Helpful Report

Posted 3 years ago

“Simple on-line booking process.”

Helpful Report

Posted 3 years ago

“Jen helped with my booking and I was very impressed with her knowledge and customer care. My second time using PetsPyjamas and would definitely recommend them”

Helpful Report

Posted 3 years ago

“Very helpful, friendly and patient service”

Helpful Report

Posted 3 years ago

“Rachel was very pleasant and sorted everything out very professionally.”

Helpful Report

Posted 3 years ago

“No availability at hotel we’d chosen but was impressed how quickly alternative accommodation was found.”

Helpful Report

Posted 3 years ago

“A really upsetting experience which has totally ruined our summer holiday”

Helpful Report

Posted 3 years ago

Dear Mr Monk, I am disappointed to hear you were not happy with your PetsPyjamas experience. Upon further investigation, I can see my colleagues have tried to assist you in using your voucher, yet as the booking was made direct and not through PetsPyjamas, they were unable to honour it this time. I hope you have a lovely stay and please know that by booking through PetsPyjamas you are able to take advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 3 years ago

“Nicola from PetsPyjamas was an absolute joy to work with. A seamless booking process that was personalised and efficient. I will definitely use them again.”

Helpful Report

Posted 3 years ago

“😃👍 we have used petsperjams on various accessions, they are a lovely group of people and very professional in there work in helping you with any problem's at anytime that you may have also making everything as easy as possible for you and your little beloved family member on there holidays 🐶 ♥️ 😃 we would not travel with our pup Myia with anyone else and especially with the great deals that always they get for you .🍖🐶 🏕 Many Thanks . Terry Whyman 👍🙋”

Helpful Report

Posted 3 years ago

“I found the booking website frustrating trying to negotiate the various filters. Then when I managed to get to the booking page there was no option to input gift vouchers and also the price of the holiday had risen from the booking page. Eventually an agent called me and the process was then OK. I was not impressed with the price rude ecpkanation. I felt the Pets Pyjamas price should have been final. I hope the holiday cottage merits the 3 days I spent trying to book.”

Helpful Report

Posted 3 years ago

Dear Mrs Ford, I'm happy to hear you were pleased with our Pet Partner agent booking you a holiday. I am disappointed to hear, however, you were not happy with your experience on the website. We are currently working on improving this process and are excited to launch these later this year. I hope this doesn't deter you from booking with us in future again and taking advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 3 years ago

“We were struggling to find a dog friendly hotel that was rural in the lakes away from houses so that fireworks would not disturb our little dog, one phone call and 2 options were discussed and one picked, easily booked.. very happy.”

Helpful Report

Posted 3 years ago

“I spoke to David chick , he was fantastic and very helpfully , a pleasure to speak too”

Helpful Report

Posted 3 years ago

“Very Impressed with the booking service Melanie was very helpful and was able to find the perfect getaway for us. Helping with any questions we had, finding the answers and getting back to us as promised. We were Emailed six hotels and found it difficult to choose one as they were all great options.”

Helpful Report

Posted 3 years ago

“Fantastic service from Lynne during our recent booking. It isnt easy to find a hotel that will take a labrador and wolfhound! Lynne did all the hard work negotiating availability and price, keeping us informed all the time. Thank you”

Helpful Report

Posted 3 years ago

“Talked to Linda about what I was looking for and she found it.”

Helpful Report

Posted 3 years ago

“Very very pleased. Lynda was efficient and so polite she couldn’t be more helpful, thank you”

Helpful Report

Posted 3 years ago

“After a last minute cancellation from another company. PetsPyjamas to the rescue! Thank you to the lovely Melanie for searching for us our pawfect hotel in the Cotswolds Water Park! Exceptional friendly service! We’ve already started looking for our 2nd holiday! We would highly recommend PetsPyjamas! We are spoilt for choice with such an array of high quality pawfect hotels!”

Helpful Report

Posted 3 years ago

“Super efficient and helpful. Amazed at the special deals they get!”

Helpful Report

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews