PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

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“Great reviews, photographs and easy to book. Can’t wait to visit.”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“Dirty, shabby and dated room. PetsPyjamas couldn't care less. Customer service keep passing the buck to the hotel even though they have had sight of the photos. In my opinion PetsPyjamas totally ruined our holiday and are not taking any responsibility. Once they've got your money you're history.”

Helpful Report

Posted 11 months ago

Hi Peter, We are so sorry to hear that you did not have a positive experience using our services. I do believe our customer service team are currently in contact with you and are assisting you to resolve this. The PetsPyjamas Team

Posted 11 months ago

“Great site! My dog is reactive around strangers so would be great to have more info about enclosed gardens etc. also had difficulty making payment v slow to load pages and accept card deets. Eventually swapped to PayPal”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“very professional”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“The whole process was first class! Great choice, plenty of information and very competitive pricing. All of this backed up by outstanding customer service from Joanne who was incredibly responsive and helpful.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“Grat service, very helpful nothing to mutch I have got a great relaxing break I need after all my hospital cancer checks and my ill health and my two dogs are going to love it and as it is are 3rd anniversary and a short 2nd honeymoon I'm going to love it”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“It's been 15 years since we had our last holiday. Finding Pets pyjamas made choosing a cottage very difficult.....so many high quality properties to choose from with a large choice in our choice of destination in Northumberland. Once our decision was made, filling out the online request form was straightforward and so far, customer service has been second to none.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“Excellent website. Easy to use. Great selection of hotels.”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“I was pleasently surprised to be telephoned about my enquiry on a Sunday morning, having only completed the form in the very early hours of Sunday morning (being unable to sleep having decided what was needed was a holiday).”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“The site has a wonderful selection of places to stay with your dog. Service is very quick - from requesting to check availability for certain dates to getting confirmation of the reservation took less than an hour.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“Really Helpful!”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“found that the website was really hard going ,slow and frustrating. also the "chat" was not working.”

Helpful Report

Posted 11 months ago

Thank you for your feedback 🐾 We will pass on your comments as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“Very easy to deal with and extremely pleasant staff on phone when I had a query.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“Love dealing with petspyjamas they are very friendly and quick to respond to any requests or queries and the hotels are great places to stay for both us and poppy our mini schnauzer. We will continue to use them in the future.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“I love Pet’s Pyjamas, this is only my second stay. The only suggestion I have is a map of the UK showing all the Pet’s Pyjamas locations to make planning a trip easier.”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We will pass this on as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“Just returned home from an absolute perfect stay at The White Hart Royal booked through PetsPjamas. A super place to stay, excellent food, super friendly staff and great booking though PetsPjamas. We recommended your site to lots of people this weekend.”

Helpful Report

Posted 11 months ago

Thank you so much for your review, and we are so pleased you had a good time at The White Hart Royal 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 11 months ago

“My only experience so far is booking. There are a number of issues with your form 1 there is no other space on breed of dogs 2 any issue with filling 8n the form means you have to start all over again rather than just correct the issue 3 despite receiving an email offering ENDOFMONTH discount no where does it say it doesn't apply to a given list of hotels and pubs.”

Helpful Report

Posted 11 months ago

Hi Helen, We are so sorry to hear that you experienced some issues while using our service. This has been flagged to our tech team, so they can look into the matter. The PetsPyjamas Team

Posted 11 months ago

“What a great experience, I was looking for a family holiday with our new puppy Ted. The advise and guidance given was brilliant, it gave me the confidence that booking with PetsPyjamas was the right thing to do. Very professional in there approach ,communication was first class,thankyou”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“Helpful staff who made our booking possible and finding the best deal for us”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“Very easy booking experience. Jodie gave us the information we needed and put a package together that we hope will be a fun weekend away with the whole family - and no need to leave Iggy and Sadie at home for once.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

PetsPyjamas is rated 4.7 based on 1,664 reviews