PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find and book holidays. Customer service team are quick to respond to enquiries and keep you informed about what stage your booking is at,”

Helpful Report

Posted 3 years ago

“If there are awards for Customer Service personnel then Maria our Pets Pyjamas helper must be the winner, it is rare to come across a customer service superstar but Maria is it. On her day off she answered our enquiries going way above and beyond, we had several concerns regarding our dogs and each one was dealt with promptly and perfectly. We booked immediately. Thank you again, may there be more Maria's around.”

Helpful Report

Posted 3 years ago

“Good to find a site that finds dog friendly accommodation. Was a little complicated as the offer advertised didn't appear on your system but was resolved . Will definitely use again”

Helpful Report

Posted 3 years ago

“Great slick process”

Helpful Report

Posted 3 years ago

“Effortless! I was trying to find somewhere to stay, as we have specific needs. I received a call, followed by handpicked options, all of which were perfect. I'm now already looking for our next break with pets pyjamas!”

Helpful Report

Posted 3 years ago

“It’s my first time using PetsPyjamas very personal and very professional.”

Helpful Report

Posted 3 years ago

“The service from PetsPyjamas was first class. Maria researched and then booked our holiday very quickly. The staycation package was a very good deal and just what we needed to stay with our 2 dogs. We would definitely recommend PetsPyjamas to any dog lovers.”

Helpful Report

Posted 3 years ago

“This is my 2nd time using this company. It has been a very stress-free booking experience, once I found a hotel I could afford. Jodie was very helpful and patient with me. I would highly recommend this company. Thank you. Tracey.”

Helpful Report

Posted 3 years ago

“Very impressed. Received excellent communication from the time I sent my request through to final confirmation from the hotel. Voicemail (I was driving) very clear, concise, friendly and professional, as were the emails.”

Helpful Report

Posted 3 years ago

“The concierge was extremely friendly and helpful in trying several options in the Cotswolds before landing on the final choice. the booking and payment procedure was straightforward. I guess the acid test will be whether everything is in order when we arrive at the hotel. My only slightly negative comment ( hence 4, rather than 5, stars) is that I do not recall the 10% cancellation charge ( irrespective of the individual hotel policy) being properly explained at the time of booking.”

Helpful Report

Posted 3 years ago

“Very helpful booking person. Quickly understood all the variations we needed for a booking and sorted the whole thing out.”

Helpful Report

Posted 3 years ago

“Jodie was so helpful and took all the stress away from booking our break away. So thankyou”

Helpful Report

Posted 3 years ago

“I have given 3 stars because of the accommodation only, the rooms are too small for me with no wardroom and very little draw space, the ensuite is good, however with that said the inn and dining areas are charming and rustic with a great atmosphere and the staff are wonderful if you have a dog then a great place to be”

Helpful Report

Posted 3 years ago

“The call back came as promised. I could not take the call at the time but when I rang back Adam was most helpful and then sent me various options which my wife and I were able to peruse in our own time and then make a choice. We have booked a three night stay covering our wedding anniversary and the Chatsworth Country Fair and are looking forward to it. We have used Pets Pyjamas before and have always been highly satisfied with the service provided and they are our first choice for booking trips away with our dogs.”

Helpful Report

Posted 3 years ago

“I wanted to make a last minute booking and Maria from PetsPyjamas was superb! She was incredibly quick at responding to my messages and managed to book us in at the hotel we wanted! Overall it was a fantastic experience.”

Helpful Report

Posted 3 years ago

“Very helpful very friendly all round good experience”

Helpful Report

Posted 3 years ago

“This was our first PetsPyjamas experience and WOW 🤩. So efficiently and quickly booked, Maria was extremely friendly and helpful and went out of her way to get us booked into a hotel for the following night. We are already planning our next trip and will be using PetsPyjamas lots in the future. Thank you for everything, you made the experience stress free and delightful.”

Helpful Report

Posted 3 years ago

“Booking experience was really good. I explained my requirements and within a few minutes they got back to me with availability. Making the reservation was extremely easy.”

Helpful Report

Posted 3 years ago

“Hi, your website looks lovely but incredibly frustrating to use as it shows properties that aren’t available even if dates are put in and also says properties aren’t available when they are! This definitely needs to be addressed as it would put me off using it in the future however Angela was delightful and very thorough in securing our preferred accommodation.”

Helpful Report

Posted 3 years ago

“I booked with pets pyjamas because Jodie was very helpful. My questions were answered promptly. I would definitely recommend!”

Helpful Report

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews