PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Linda on the helpline was incredibly helpful and lovely to deal with and found us a deal on I think the busiest weekend in the history of the world within the right area and budget. The website I found to be a little confusing at times knowing what was and wasn't available, but there was a good range of options and we're looking for our next break already.”

Helpful Report

Posted 3 years ago

“I am your target market! Our most recent booking with Lynda has been smooth so far, she was helpful and responsive and sorted everything quickly. What would have made the conversation even better would have been if she could have told me a bit more about the hotel instead of saying she didn't know it, but I appreciate there are a lot of hotels on your books!”

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Posted 3 years ago

“Lynda Kitt went above and beyond to secure our booking. She took all the hard work out of searching and found us the perfect place. We can't wait to celebrate my dad's 70th in style! Thanks Lynda, you're a star!”

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Posted 3 years ago

“I will always use PP for any doggy holiday. For me, taking the boys along adds an extra layer of due diligence to booking a holiday - where to let them out for a bedtime toilet break etc and PP are always super helpful and quick to reply with any queries. I also like how they provide their personal recommendations - it’s always nice to have someone else’s insight”

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Posted 3 years ago

“Jodie was fantastic and to find out Jodi used to work in the same company as I’m in now was really good Jodie made u feel as if she had known you for ages Jodie is a credit to the company”

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Posted 3 years ago

“This was the first time I'd actually booked something through the website having looked at it before. I've rated it as good because we had a few teething problems. I tried to book a hotel that showed availability on the site but was unavailable when we requested a booking. We were contacted immediately via email which was great but when I replied, as requested, with information about what we were looking for, no one replied and I had to chase twice. However on the plus side, when someone did get in touch (Claire) she was polite, efficient and helpful and booked an alternative quickly.”

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Posted 3 years ago

“From initial contact to booking- couldn’t have asked for a better service! We left it very last minute and Adam was still able to help providing us options for accommodation and helping us through the booking process. Amazing, and Thankyou again ❤️”

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Posted 3 years ago

“Good communication through emails with Claire. Her choices were all viable but it did come down to cost and Claire found us something that seems good value and great location. Looking forward to our trip!”

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Posted 3 years ago

“Claire was very friendly and professional. She found us just what we needed and all went through efficiently and expeditiously. It was a great service. We shall be having a break end of June 2021.”

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Posted 3 years ago

“I had the most fantastic experience from my initial enquriy to placing my booking. I will book all my dog-friendly holidays in the future with PetsPyjamas.”

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Posted 3 years ago

“Went over and above to assist”

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Posted 3 years ago

“Karen was brilliant, very knowledgeable and quickly got us sorted out”

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Posted 3 years ago

“Excellent service with friendly staff who care about offering the best service for all the family.”

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Posted 3 years ago

“Excellent personal service but misleading on website regarding online availability as told it was not 'live' and also several discrepancies regarding price of properties for the week chosen.”

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Posted 3 years ago

“Was surprised at the choice of properties. Had a call back to confirm my booking and ask any questions. Looking forward to the break next month.”

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Posted 3 years ago

“Jen worked hard to find suitable options for a special weekend away.”

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Posted 3 years ago

“Rachel has helped me to tailor what I hope will be a fabulous birthday surprise for my husband. Very grateful for all her help and especially her patience with my requests!!”

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Posted 3 years ago

“We have booked several times previously through Pets Pyjamas and always been delighted with both the service and accommodation. When we were unable to complete a previous holiday due to Covid 19 there was no hesitation in providing a credit against a future booking. It was not easy yesterday to get though on the phone with staff working remotely, but they returned the call and gave every assistance in helping us get a booking.”

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Posted 3 years ago

“Jody was extremely helpful sorting out our booking!”

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Posted 3 years ago

“A great service very helpful and friendly..... can’t wait to go!!!”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,693 reviews