PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased at how quick and easy it was to book and when I wanted to upgrade the stay and organize a birthday surprise it was done within 30 minutes. Will definitely be back to book again. Thank you!”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Excellent prompt service”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Friendly, helpful staff happy to be flexible to accommodate our requirements. Pet pyjamas offers better experiences than other companies we have booked with, with more consideration of the suitability of the property and its immediate surrounds for dogs.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Discovered Pets pyjamas through a Facebook advert and booked a night away with them the very next day. Website was easy to use and had some great pet friendly hotels. Will be using again soon”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Site was very easy to use. I was looking for a well cared for dog friendly property and if it lives up to the pictures I think it should be just what I wanted.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“As usual it was simple and straightforward to book our trip with PetsPyjamas. Immediate confirmation received from both PetsPyjamas and the chosen hotel, excellent thank you”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Great website with lots of information about the accommodation and the destination. Very responsive to my online query and when my preferred accommodation was not available they emailed straight back with an offer to find alternative accommodation. A short exchange of emails and we found a perfect hotel with an apartment and private garden which looks perfect for our dogs. Looking forward to our weekend break in June.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“What a pleasure to deal with ! Ella was nothing but helpful in helping me make my booking . It wasn't straight forward but she put all the wheels in motion to go ahead with my booking . I'm sure the hotel I've chosen will be Perfect for me and my 2 beardies the night before bournemouth ch. Show and we will arrive at the show bright and breeze Thank you petspyjamas”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Promp and friendly response”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Very helpful and efficient”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Very dissapointing. I booked two rooms for two nights. Paid the quoted amount and recieved confirmation for two rooms for two nights, only to be told the next day that I was undercharged and had to pay another £730! We then had to cancel which was very dissapointing for my daughters and I.”

Helpful Report

Posted 10 months ago

Hi Helena, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 10 months ago

“Always a great experience to book hotel break with the team.. everyone is super nice and friendly. PetsatPyjamas have a very nice hotel & amazing packages so our boy Boomer is treated like a king during his stay💙🐾🤩”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you had a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“We were given PetsPyjamas gift vouchers as a gift from relitives and were amazed at the amount and variation of establishments that accepted our dogs and the vouchers. We had a small problem booking our chosen holiday and contacted PetsPyjamas their friendly staff member Andrea sorted it out for us to confirm our booking. Patricia”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“always friendly and helpful”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Efficient ,friendly,nothing too much trouble”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Easy to book clear website”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Could not get anyone to answer phone . Very upset about this , plus I was offered £25 discount , I paid then they said I could not get the £25 discount because I had already paid. They would leave it as a credit, next time I booked , if I book again, so all in all not a 100% happy. They said would phone next day and tell me what the out come was with my complaint and info on parking at the cottage , waiting to see how I pick up key. Wait and see how this holiday goes , it's my 70 th so hope everything else is good.🤔”

Helpful Report

Posted 10 months ago

Hi James, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 10 months ago

“Very pleased to be able to book our hotel via PetsPyjamas. Very efficient and excellent choice. Ian”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Linda was very helpful to rent out of her way to help me thank you”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 10 months ago

“Very friendly easy to talk to. Very helpful, looked into things for you.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

PetsPyjamas is rated 4.7 based on 1,692 reviews