PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam dyer went over and beyond in helping me yesterday. She answered every question clearly and when we had technical difficulties with emails not getting through she kept at it until we had secured our booking. We even had a lovely chat while waiting for the internet to work! Well done Sam and many thanks!”

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Posted 3 years ago

“Booked a cottage very easily. Just sent an email with my dates and they got back next day to confirm these were available and paid with the same email. Great!”

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Posted 3 years ago

“Very helpfull”

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Posted 3 years ago

“Moira was amazing so helpful, she was able to get a booking for the hotel we wanted at the last minute but also gave us even better options, we are so looking forward to our trip away!”

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Posted 3 years ago

“Lynda very helpful and understanding booking our break with our pooch.”

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Posted 3 years ago

“very helpful people. Lynda and Aimee kept me informed of availability and costs. Helped me change a few bits when my plans changed and made sure I had all the right info”

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Posted 3 years ago

“What a fab idea we always struggle to find hotels/bed and breakfast for Riley to come away with us. I have lost track of how many times I have booked a “dog friendly” hotel and when I call them to confirm i find out they are not allowed in the bars/restaurant areas and they are expected to stay in the room when we are having food. So they are actually not dog friendly at all! We have booked a 2 night stay and Adam was helpful and quick to respond to my enquiries even though I got dates wrong he sorted it out for me. Looking forward to our stay Thanks”

Helpful Report

Posted 3 years ago

“I couldn't book online, there were problems with debit card and with paypal. I tried calling but was asked to leave name and number, but I was anxious not to lose the booking, because availability was already so scarce in January. Also, the online system wanted me to pay the full amount, but this was 5 months prior to the holiday dates, which seemed harsh. I tried again online, but without success, so I telephoned again. Once I got through everything was excellent, and Linda offered me the choice to pay 30% as a deposit until 12 weeks before the booking. I have knocked off one star due to payment problems, and one for trying to take 100% in order to secure the booking.”

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Posted 3 years ago

“A big thankyou to Maria for being so helpful and friendly, great customer service.”

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Posted 3 years ago

“Adam was very helpful and made sure I booked the holiday I wanted with card and consideration”

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Posted 3 years ago

“Lynda was so helpful and patient whilst I decided what hotel to book. This is my 4th time booking a holiday with PetsPyjamas, I've never been disappointed so I'm looking forward to my next one this year.”

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Posted 3 years ago

“When making a reservation online it would be helpful if the requests in the comments book were passed on to the hotel, especially when they are marked as essential. This was not done with our recent reservation. Neither was a request for a phone call back made. 24 hours was given by you as the time frame in which the call back would be made. It used to be that calls to you were answered live as it were. No call back to date. Had to call the hotel direct. No category for this below.”

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Posted 3 years ago

“Booked our second staycation with Maria at petpyjamas, Maria is very friendly ensuring that our stay at the accommodation is just right for us, one thing I especially like is that the hotel knows we are going to turn up with our fur baby with no hidden additional nightly cost, which we have experienced on several occasions as we have inferior room for which we have to pay more, why hotels think our four legged friends are more destructive and dirtier than any other families is beyond me as I do know some pet owners may not be as respectful as they should but neither are many humans. We are assured by booking through Ppj”s that we will not be discriminated against and can expect the same standard of rooms as everyone else, well we are paying the same price, you also get some little added benefits for our pets - bonus”

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Posted 3 years ago

“Angela was very helpful and efficient in helping us find our holiday. Would definitely use Pets Pyjamas again.”

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Posted 3 years ago

“We used PetsPyjamas after a recommendation from a friend. We managed to find just what we needed, a short break away with 2 of our dogs but close enough to get back to our 3rd dog who was staying with a relative (if necessary). Loads of lovely choices, we will certainly be using this site again in future”

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Posted 3 years ago

“Easy to make contact and very helpful.. x”

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Posted 3 years ago

“Moira was so helpful and patiently found somewhere to suit us. I loved the fact that I could speak to someone direct. I have been really impressed and would definitely use this company again. Thank you Moira!”

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Posted 3 years ago

“The experience has been excellent. Everyone has been very helpful in helping us find our holiday destination. Lynda has been amazing. She never gave up the search which we appreciated very much. Thankyou!! Barry and Marilyn Gentleman.”

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Posted 3 years ago

“We have had several holidays with our 2 dogs, booked through Pets Pyjamas and have been very pleased with your efficient friendly service. I would particularly like to mention Maria who went to great lengths to help us with our upcoming booking to The White Hart in Sussex. Nothing was too much trouble and our queries were replied to promptly and efficiently. She was charming and delightful to speak to, an asset to your company.”

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Posted 3 years ago

“Really excellent customer service from Maria. Prompt return after initial enquiry and very helpful and friendly on the phone - just what you need from a booking agent. Thanks”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews