PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt response to query. Accommodation booked within 24 hours.”

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Posted 2 years ago

“Claire took care of our booking...lickety split! We are going shortly to one of our favourite Pet Pyjamas cottages.”

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Posted 2 years ago

“Very Responsive”

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Posted 2 years ago

“First time using PetsPyjamas, first contact was excellent, Ellis was very professional in his approach, appears to be value for money, time will tell. Hopefully our first trip is all that is expected, we propose to continue our dog friendly adventures with yourselves 🤞”

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Posted 2 years ago

“The first time we have used PP. Booking process good. Excellent selection of places to stay.”

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Posted 2 years ago

“Booking was a dream. Emma took care of everything and planned my perfect stay. I will be booking again.”

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Posted 2 years ago

“We were impressed with the ease in which it was to book a hotel in the location we wanted. Confirmation of our booking was quick.”

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Posted 2 years ago

“Very disappointing. My very first booking and they made a mistake with the accommodation. Reading between the lines, they'd offered me something at a lower rate than it should be. Trying to find alternative accommodation, they offered us a first floor apartment, which as we have a dog, wasn't what we were looking for, and it was more expensive. Then finally, something which was another 55 minutes drive and nothing like what we were looking for! I know mistakes happen, but this was frustrating as a first time customer. I had already paid the deposit, and they had the audacity to say they wouldn't charge me a fee for returning it! It would be unlikely that we book with PetsPyjamas in the future, which is a shame.”

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Posted 2 years ago

“Claire was exceptionally helpful and polite. Nothing was too much trouble. Will definitely use the service again.”

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Posted 2 years ago

“I was not previously aware of PP however I am often looking for breaks away with my partner and her two dachshunds and came across them when looking online. Excellent service from beginning to end and helped me to make the arrangements seamlessly.”

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Posted 2 years ago

“I booked with Charlie Jeffries who was very helpful, efficient, polite and friendly. I have not yet been on my dog-friendly break so cannot comment whether all that is promised is true, time will tell!”

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Posted 2 years ago

“Absolutely amazing lodge and holiday park. We had the most fantastic stay . Please be aware to access the parks bars , pool and facilities you must purchase passes . We were not aware so came at a surprise cost whilst here .”

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Posted 2 years ago

“This is our third occasion to book our New Year's Eve period staying in a dog-friendly hotel and PetsPyjamas is an excellent company to deal with our extra requests and very efficient and respectable people working.”

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Posted 2 years ago

“Top drawer service....”

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Posted 2 years ago

“Always a pleasure booking with petspyjamas concierge team very good on giving you the best booking experience for your needs. Hotels are probably the best for your fury friends as you can always dine with your dog if you want to which is a big bonus. Highly recommend this company.”

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Posted 2 years ago

“I spent over 2 hours late one evening trying to book a 3 night stay at a dog friendly hotel in the Cotswolds and was about to give up when I saw a link to PetsPyjamas. I visited their site and selected one of their recommended hotels giving my contact details and requested dates. The following morning I received an e-mail from Paula saying only 2 nights at that hotel were available. Paula then telephoned me and offered to find an alternative in the same area. Within the hour a suitable hotel had been located for all 3 nights and final booking arrangements were completed by Aimee. Both ladies I spoke to were friendly and very helpful. The service I received was exceptional and what a treat, when telephoning, to immediately be put through to a person, no queues, no endless list of buttons to press and no hanging on forever. PetsPyjamas will be my first port of call from now on and I cannot recommend them more highly.”

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Posted 2 years ago

“Great service from Tiffani at P in P. Will definitely be using them next time we travel with the pooches.”

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Posted 2 years ago

“The lady I spoke to was very helpful and made the adjustments that I requested.”

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Posted 2 years ago

“The team were excellent, quick respond. Great service and so helpful. Kind Regards, Sheena”

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Posted 2 years ago

“I’m sorry to say I am feeling quite cross Because when I was booking my special surprise for my husband I stayed quite clearly that I wanted a ground floor room I was sent an email saying that there was one ground floor room available so booked and paid in full Then today received an email saying that the hotel could not guarantee a ground floor room Now I am about to call and cancel and get my money back”

Helpful Report

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews