PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was good”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Took me a while to get the hang of it but it all came OK in the end!”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Not as good as previous booking. I went in cicles to finally lost the original booking and had to re-arrange different dates. Different staff assured me in the first 3 days that my booking was confirmed, only payment didn't go through. When the confirmation arrived, it was not the same room and traveling party detail was wrong. Only on the 4th day, Lucy came on board and had everything sorted out. Unfortunately she couldn't find the original booking, she did manage to find us the same hotel, same room, just on a different date. I was very pleased with her efficiency and good service.”

Helpful Report

Posted 8 months ago

Hi Sonya, We are so sorry to hear that you did not have a positive of using our services this time. Feedback will be passed to the team. I am glad to hear Lucy was able to arrange your next stay. Hope you have a wonderful stay. The PetsPyjamas Team

Posted 8 months ago

“It doesn’t state on the confirmation email which room was booked so a bit worried we might have a basic room. Would be good to see twin room options. Overall great experience booking very easy ! Looking forward to our stay . B eing in the industry myself, it will be nice to be Customer for a change ☺️”

Helpful Report

Posted 8 months ago

Thank you for your feedback, we will arrange for another confirmation to be sent to you🐾 Have a lovely holiday! The PetsPyjamas Team

Posted 8 months ago

“Your team are Superb. However we had some problems paying with Pay pal and eventually paid with John Lewis credit card.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“We needed 3 rooms for 4 people plus 1 dog and found it difficult to arrange online. I needed to verbally explain what was required. It took a little longer than expected due to my first choice not being available, however a little later in the month was booked. It did take a few days. Hi”

Helpful Report

Posted 8 months ago

“All gone very smoothly so far!”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Excellent customer service”

Helpful Report

Posted 9 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“The experience was a little confusing to start with. The first booking request issued did not appear to work. I then set up an account and things seam to move forward. When your website says expect an email you should say how long It may take, otherwise you think nothings happened. I spoke by email to a member of your team and that was great, all queries sorted very effectively.”

Helpful Report

Posted 9 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 9 months ago

“Great communication, however only received a discount code to use on my first booking, after I had made the booking which was a little confusing and disappointing”

Helpful Report

Posted 10 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! we will pass on your comments. The PetsPyjamas Team

Posted 10 months ago

“It would have been a more personal service, to have had the opportunity to speak with a PetsPyjamas concierge, as per my previous bookings, rather than an online payment transaction, what’s happened to the personal touch?!”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Promp and friendly response”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Easy to book clear website”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“Booking was easy. They were quick to reply stating a room had been secured for our stay. They prompted me to book a short time later after I had forgotten. Very smooth booking experience.”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 10 months ago

“It’s the first time I searched a dog friendly hotel with PP and found them really helpful with lots of choices. I was also looking at other places with a different booker as couldn’t decide on coast or country. I felt a little bombarded with texts, emails & phone calls as I wanted a few days to make my choice without pressure. Eventually I booked with PP, so happy with the outcome. The Country won and the hotel looks amazing.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 11 months ago

“It seemed straightforward to book the accommodation we wanted”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“No field to apply promo code.How do I get the discount”

Helpful Report

Posted 11 months ago

Hi David, We are so sorry to hear that you experienced an issue using our service, I understand our Customer Support team, has contacted you. The PetsPyjamas Team

Posted 11 months ago

“Quite easy to navigate the website. Would like an additional filter - does the hotel have EV charging facilities”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 11 months ago

“Booking a one night stay at The Mole Resort in Devon was very easy but the resort was not up to expectations. The signage when you drive in was very poor as was the signage for the rooms. Their web site is not at all clear as we thought that bath robes and slippers were supplied but not a goody bag for our dog. We had a goody bag for our dog, most of which was totally unsuitable for his age and size but we did not get the the bath robes and slippers. I rang the resort as ask if the room we were allocated was on the ground floor and explained that our dog had difficulty with stairs and was told it was a ground floor room, it was a ground floor room when you get into it but you could only access it down 6 or 7 steps. Also the only restaurant we could take him into was in a cellar and once again had a full flight of stairs to negotiate. Finally we were not told that the restaurant/bar bill which came to £71.89, which was for a two course meal for two with coffee, 1 pint of beer and 1 pineapple juice, included a service charge of £7.99. I object to service charges as I think people should be able to leave a tip at their discretion. I would not go to this venue again or recommend others to visit.”

Helpful Report

Posted 11 months ago

Hi Peter, We are so sorry to hear that you did not have a positive experience at The Mole Resort. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 11 months ago

“Easy to use and option of help as well, really helpful.”

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Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,693 reviews