PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,663 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SAM GLYNN DEALT WITH MY BOOKING...THINGS WERE NOT STRAIGHT FORWARDD BUT SHE GOT THE JOB DONE....EXCELLENT!!!”

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Posted 6 days ago

“I think it is brilliant to find a website with such a large selection of quality hotels that welcome dogs!”

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Posted 1 week ago

“First used PetsPyjamas for a Christmas break last year,have just booked with them again this year Christmas presents and helpful aids for our dogs was waiting in our room on arrival Excellent service,always helpful and friendly Very impressed Plus our dogs come too - very happy”

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Posted 1 week ago

“I think the concept is great and not paying for dogs a bonus.Wish there was a query service available and that not evert query was seen as a booking. Felt bad as I was exploring dates before a firm booking could be made”

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Posted 1 week ago

“First time booking with PetsPyjamas and so far so good. Really clear listing and info on website and easy to obtain quotes. Booking was straightforward and painless, looking forward to outbreaks.”

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Posted 1 week ago

“Sam was very easy to talk to,knowledgeable,easy booking process prompt response to emails”

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Posted 1 week ago

“Love the website”

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Posted 1 week ago

“Very complicated as voucher system - as a gift -could not be applied; had to pay deposit before the voucher could be applied . the lady Sam was good but i ended up having 15 separate calls over two days with her to get this sorted, and numerous different emails. Also after all of this the alleged FREE caboodle pack for our dog is not FREE at all it costs 2.99 postage ; do not advertise it as FREE , and their website is complex to use without signing up. Don't want to tell our son and daughter in law as they were very generous in their gifting at Christmas. I also didn't care for the constant text and reminders two of each , when i had not paid to "quickly secure your booking " hard sell not nice . I couldn't pay as there were so many issues!! I have only put acceptable customer service as your Sam Glynn | Pet Travel Expert was attentive .”

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Posted 1 week ago

“The experience was excelent the Travel expert was Sam Glynn who I found very helpful and explained everything very good and Sam was very friendly an the expeerence all through was excelent, we are in our older years and she was lovely explaining to me. Thank you Sam”

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Posted 2 weeks ago

“Booking experience was ok but you have not confirmed our booking yet for the lygon arms in broadway 11th-14th February. Still awaiting email from you via lygon arms.”

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Posted 2 weeks ago

“The website has lots of relevant information and is a great way to find dog friendly accommodation. However, we couldn't find exactly what we needed so when Lynda rang with a solution that was perfect. Looking forward to our first break away with our young Dalmatian. Just a shame Dalmatian wasn't in your list of dog breeds so she's listed as 'other'.”

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Posted 2 weeks ago

“Very friendly,helpful,effiecent professional customer service”

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Posted 2 weeks ago

“Sam was extremely helpful, professional and courteous. She answered all my queries and we booked the doggy hotel.”

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Posted 2 weeks ago

“Very easy to use”

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Posted 3 weeks ago

“Simple and efficient process supported by good accomodation pictures and descriptions.”

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Posted 3 weeks ago

“Sam & Linda were both very helpful in my quest to find somewhere to stay for the New Year 2025. They were responsive with all comms, friendly and professional.”

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Posted 3 weeks ago

“The website was easy to negotiate and the telephone follow up was very helpful”

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Posted 3 weeks ago

“A great easy to use website. Fantastic choices and speedy replies after booking.”

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Posted 3 weeks ago

“I need to cancel.my booking 25-27 January but no-one is answering the telephone numbers This is making an already distressing time for me Andy husband worst Please acknowledge my attempt to cancel the booking 🙏”

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Posted 3 weeks ago

“Really great experience, friendly and informative, found out information for us and came back promptly on our questions. Would definitely recommend them to anyone looking to book a holiday, and even better if you have a dog to consider.”

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Posted 3 weeks ago

PetsPyjamas is rated 4.7 based on 1,663 reviews