PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always really helpful I’ve told friends of mine and they booked great breaks too”

Helpful Report

Posted 2 years ago

“Web site could do with an improvement (could be user error though ☹️). Once property found easy to book. Spoke to someone on the phone with a couple of questions - very friendly and efficient”

Helpful Report

Posted 2 years ago

“This is a gem of a hotel who really do welcome dogs and their owners. Everyone was helpful and our accommodation, which was in The Gatehouse ( Courtyard ) was extremely comfortable, spacious and cosy. The weather at the beginning of February was cold but our room and the hotel was not. Breakfast was great with plenty of choice. Even our dog had his own sausage. We ate in two evenings and both meals were delicious. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Having looked for a dog friendly break on line and discovered Pets pyjamas, finding a suitable hotel and their sorting the booking was a very easy and pleasant experience. The booking agent, Tiffani, was thoughtful, discreet (as this is a surprise birthday break) and couldn't have been more helpful.”

Helpful Report

Posted 2 years ago

“A little frustrating as problems with phone contact & later payment on line. Whenever contact made with Claudia however she sorted things.”

Helpful Report

Posted 2 years ago

“The booking process was very good. Tiffani was helpful and efficient. The real teats, of course, is seeing whether the hotel is as good as it is made out to be!”

Helpful Report

Posted 2 years ago

“Great service from Sarah who contacted me first thing to discuss making a booking and sent us options within the hour. Fantastic!”

Helpful Report

Posted 2 years ago

“Easy to book with minimal fuss”

Helpful Report

Posted 2 years ago

“Good range of choice of dog friendly hotels and locations. Photo galleries of hotels and write ups were clear and very helpful. Looking forward to the break.”

Helpful Report

Posted 2 years ago

“I found the whole process very straightforward and stress free. I was updated as enquiries were made and the booking was completed successfully.”

Helpful Report

Posted 2 years ago

“Enquired about a hotel break on Saturday, received a call straight away, lovely friendly, helpful advice and all booked by Sunday afternoon, I wish it was always this easy, thank you PetsPyjamas”

Helpful Report

Posted 2 years ago

“Great Service - Claudia was so helpful”

Helpful Report

Posted 2 years ago

“Prompt replies to inquiries”

Helpful Report

Posted 2 years ago

“I booked with ease which I am pleased with as I am not very good on my lap top.”

Helpful Report

Posted 2 years ago

“I need to book something quote specific and from the minute I got in touch the experience was so easy and friendly. Lynda was so helpful and kept me updated throughout with a range of different options to suit what I was looking for. I can’t recommend the service enough it made narrowing down the options that were suitable for our trip so easy. Thank you”

Helpful Report

Posted 2 years ago

“Covered all my questions”

Helpful Report

Posted 2 years ago

“Excellent communication at all times from Andrea. Very quick to respond and answer any questions we had. Made the booking so easy. This is our first booking with PetsPyjamas and it won’t be the last.”

Helpful Report

Posted 2 years ago

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again. Beware if you cancel the they take 28 working days to process a refund . Nearly 6 weeks ! Another scam to hold onto your money ! Find a more reputable company to book with. This company are just crooks !”

Helpful Report

Posted 2 years ago

“Easy website booking and lovely staff who spoke to me to clarify some questions I had. For a first experience it has been fabulous. Thank you.”

Helpful Report

Posted 2 years ago

“I found the site very easy to use. Angela was excellent as she answered all my queries quickly and was helpful in confirmation of the booking”

Helpful Report

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,690 reviews