PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet been to the hotel. However, the booking experience is great. I spoke with one of the Pets Pyjamas team, and let them know my price range, and how far I was prepared to travel, and they found me a really lovely hotel. It's for my partner's birthday, so I hope it all turns out well.”

Helpful Report

Posted 2 years ago

“Excellent communication- very helpful and got back to me straight away with availability and costing - Thank you Lynda ! We use pets pyjamas for all our short breaks”

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Posted 2 years ago

“Customer service agent really good. Website needs improvement. If I had not had vouchers to use for the service I would have given up. Not easy to navigate, map view doesn’t show all the properties in an area, cannot get to actual cost without clicking twice into each property and minimal pictures of some of the properties (of the cottage we were looking at there were 2 of a bedroom and no other internal pictures). When you have young children or access issues clear images is really important.”

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Posted 2 years ago

“Poor customer experience during booking. Beware of price hikes and them confirming your booking and taking your money before you have sorted out your issues with them. Would not use again.”

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Posted 2 years ago

“Very straight forward website , easy to follow , everything explained perfectly. Thank you”

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Posted 2 years ago

“I was all keen to give you a good write up but have received an email saying there is not accommodation for an extra child?! There is a crazy mix up and I’m not happy.”

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Posted 2 years ago

“Efficient and very helpful”

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Posted 2 years ago

“Very pleasant experience”

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Posted 2 years ago

“Found the website easy to follow and they came back to me very quickly with a booking”

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Posted 2 years ago

“Friendly and efficient team. Takes all the stress out of finding the right place for you and your beloved pooch.”

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Posted 2 years ago

“The only thing I am concerned about is I have not had a confirmation from the hotel.”

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Posted 2 years ago

“Angela was very helpful, prompt and friendly.”

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Posted 2 years ago

“Used before and happy tobuse again. Although when we booked this time got message to say not completed but we have.”

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Posted 2 years ago

“Easy to book”

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Posted 2 years ago

“I have used PetsPjamas about 5 times now, and every time it is easy, straightforward and great value for money. The team are always on hand to assist you, with a friendly and knowledgeable approach.”

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Posted 2 years ago

“Extremely helpful & friendly staff, quick response by email to answer further details/requests.”

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Posted 2 years ago

“Lovely surprise to get a phone call from Claire at PetsPyjamas, who took details of what we were looking for and emailed my back with a short list of properties to have a closer look at. Thank you Claire. We are booked and very much looking forward to our holiday.”

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Posted 2 years ago

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again.”

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Posted 2 years ago

“Tiffani was extremely helpful when trying to find us the right place to match our dates, and sought out several alternative venues when our first choice was not available. We were very happy with the personal service provided.”

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Posted 2 years ago

“very helpful, found just what we were looking for would recommend”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews