PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,695 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Linda was very friendly and helpful and found me and Harvey the ideal place. And as a first timer ran me through all the booking procedure. Made everything simple for me. Very grateful thank you Linda and Pets Pyjamas. Ayeshah.”

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Posted 3 years ago

“Pets Pyjamas are a very friendly and helpful team who help you with all aspects of booking holidays with our furry four legged friends.”

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Posted 4 years ago

“Adam was excellent at sorting me a cottage at my budget to enable me to visit my new grandson when he is born.”

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Posted 4 years ago

“We have only dealt with one person at PetsPyjamas and she has been extremely efficient and helpful. When I queried something early evening - not expecting a response at that time - she emailed with the necessary information. She seemed to genuinely want to help us get the right destination for our holiday. I would say that she really understands customer service.”

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Posted 4 years ago

“Great to be able to book a holiday where your dogs are a priority. So you know you're going to receive a warm welcome at your chosen accommodation. Very friendly and efficient staff. Great communication.”

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Posted 4 years ago

“The booking experience with Tiffany was very professional and friendly. The agent asked me pertinent question and in return answered my questions regarding using a Voucher, the process once booking is completed through to contacting the accommodation then calling me back once that had been done.”

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Posted 4 years ago

“Swift booking, very helpful team member”

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Posted 4 years ago

“Although booking was a bit slow as hotels aren't open, PetPyjamas kept trying and came up with suggestions when our first choice wasn't available. I also checked the price of the hotel we booked, and it was cheaper with PJ when you added the cost of a dog to the hotel cost on other sites.”

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Posted 4 years ago

“Very helpful and friendly staff. Would definitely use them again.”

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Posted 4 years ago

“The lady I spoke to, Faith was lovely and very helpful”

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Posted 4 years ago

“So far everything has gone well with the booking process, we were put in contact with a lovely lady andrea who helped us find a place this summer in our price range. We were very greatful. We are hoping she can do the same for next summer for our dream uk destination”

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Posted 4 years ago

“Lovely professional staff with positive attitudes. It was a pleasure and easy to book. Would use again definitely!”

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Posted 4 years ago

“I haven’t travelled yet but my experience booking my holiday with Jen of Pets Pyjamas was great. She was really helpful and nothing was too much trouble. Really looking forward to our holiday in July.”

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Posted 4 years ago

“Friendly and helpful....genuinely dog friendly!”

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Posted 4 years ago

“We loved Jen, she was so patient with us and nothing was too much trouble! Really impressed by our first booking experience and will definitely book again with PetsPyjamas”

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Posted 4 years ago

“It was my first time booking with Petspyjamas as it will be my first holiday with my puppy. Really clear website and Faith was very helpful on the phone talking through what deals we could get and explained the covid policies on re-booking which I asked about.”

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Posted 4 years ago

“I booked yesterday after l left a message for them to phone me , within 5 minutes l got a call back . Booking was made a simple experience woof woof”

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Posted 4 years ago

“If our holiday goes as smoothly as our booking we are in for a treat. Thank you Claire for your assistance.”

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Posted 4 years ago

“Melanie spent time getting to know exactly what I wanted before going away and finding a great selection of properties that matched our specification perfectly. She kept me informed throughout the process and booked the property efficiently, answering any questions I had on the way. She saved me a lot of time and effort and made the experience easy and straight forwad. I would have no problem booking with PetsPyjamas in the future.”

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Posted 4 years ago

“Helpful and friendly person on the phone. Not clear from the booking confirmation what is included though. Should be evening meal included? In which restaurant?”

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Posted 4 years ago

Dear Mr Lawlor, Thank you for taking the time to leave a review. I have passed this feedback to our Sales Manager who will arrange more information to be given to you. Apologies this was not included in your confirmation. Very best wishes, Aimee from PetsPyjamas 🐾

Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,695 reviews