PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent over 2 hours late one evening trying to book a 3 night stay at a dog friendly hotel in the Cotswolds and was about to give up when I saw a link to PetsPyjamas. I visited their site and selected one of their recommended hotels giving my contact details and requested dates. The following morning I received an e-mail from Paula saying only 2 nights at that hotel were available. Paula then telephoned me and offered to find an alternative in the same area. Within the hour a suitable hotel had been located for all 3 nights and final booking arrangements were completed by Aimee. Both ladies I spoke to were friendly and very helpful. The service I received was exceptional and what a treat, when telephoning, to immediately be put through to a person, no queues, no endless list of buttons to press and no hanging on forever. PetsPyjamas will be my first port of call from now on and I cannot recommend them more highly.”

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Posted 2 years ago

“Great service from Tiffani at P in P. Will definitely be using them next time we travel with the pooches.”

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Posted 2 years ago

“The lady I spoke to was very helpful and made the adjustments that I requested.”

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Posted 2 years ago

“The team were excellent, quick respond. Great service and so helpful. Kind Regards, Sheena”

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Posted 2 years ago

“I’m sorry to say I am feeling quite cross Because when I was booking my special surprise for my husband I stayed quite clearly that I wanted a ground floor room I was sent an email saying that there was one ground floor room available so booked and paid in full Then today received an email saying that the hotel could not guarantee a ground floor room Now I am about to call and cancel and get my money back”

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Posted 2 years ago

“We booked a hotel and it was confirmed sounded great all very exciting. Then we revive a message stating it wasn’t available a second place was found not as the first but it was an option we agreed the booking at this point we have paid £299 from our account. I have checked the alternative booking and it is for 1 person not 2 and only one pet not the 2 whom we passed names and sizes over when registering. I thought this was going to be our go to pet holiday firm but not feeling confident now. Can I please have contact tomorrow . Thankyou Maggie”

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Posted 2 years ago

“Found us a perfect holiday”

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Posted 2 years ago

Thank you so much for giving us 5 stars. You made our day!

Posted 2 years ago

“We stayed at the Bower Inn on the outskirts of Bridgewater with our 2 small dogs. It’s the first time we’ve used PetsPyjamas and have to say we were pleasantly surprised, dogs were made very welcome. The rooms were very comfortable and the food in the pub was very good. Not far from the hotel is a nice walk which was great to give them a quick walk before we set off for Devon. Would definitely use them again.”

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Posted 2 years ago

Hi Simon, Thank you for your kind review! We really appreciate it. Best wishes, Trish from PetsPyjamas🐾

Posted 2 years ago

“someone greasy dog jumped up on my table and eat all my sausage and mash. i do love mysen a good sausage and im never visiting you wallies”

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Posted 2 years ago

“excellent easy booking service so nice to speak t a real person”

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Posted 2 years ago

Hi Gavin, Thank you for taking the time to leave us a review! Best wishes, Trish from PetsPyjamas🐾

Posted 2 years ago

“We have previously had a good experience when booking a holiday with Petspyjamas and this time we were even more impressed as we were looking for a break at a weeks notice. Angela was so helpful and professional, quickly finding 3 properties to meet our requirements and within budget. Looking forward to the break in a few days. Thank you Angela!!!”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review, isn't Angela fab!

Posted 2 years ago

“Incredibly efficient and friendly service, nothing was too much bother.”

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Posted 2 years ago

“I have booked via the same PetsPyjamas Pet Partner for my last couple of bookings. Angela is very responsive and efficient and keeps me updated on any pet-related queries I have related to my preferred accommodation. It has been a pleasure dealing with Angela and if all the Pet Partners are as friendly and competent, I would highly recommend PetsPyjamas, despite them not always being the most competitively priced, which is not always price matched.”

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Posted 2 years ago

“Always very efficient when I enquire to book a holiday”

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Posted 2 years ago

“Very professional, yet friendly. Sorted my booking out really quickly. Looking forward to our stay.”

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Posted 2 years ago

“The customer service was excellent. Unfortunately due to unforeseen circumstances, I had to cancel. This was all handled with the utmost courtesy and understanding from the concierge Lynda. I will be using this service again.”

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Posted 2 years ago

“So far so good. I booked merry harriers in Surrey through yourselves. Your concierge service booked lunch for us and offered to do that during the call which is good. I wait to see what venue is like, services etc, I’ll let you know”

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Posted 2 years ago

“Lynda was excellent, she made sure the booking was easy .”

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Posted 2 years ago

Dear Ms Browne, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Excellent service and very reasonable prices. The booking process was simple and quick.”

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Posted 2 years ago

“We are pleased with the booking process and hope that the package explained in the booking email is what we receive. Our only concern was that the booking invoice does not name the extras as in dinner for one night etc in the booking price. We are sure this is just an oversight and all will be ok. Thanks you for your care.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews