PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sarah was really helpful and friendly. She went to a great deal of trouble to answer our questions about the hotel and managed the booking swiftly and easily. Thanks. Will be using PetsPyjamas again”

Helpful Report

Posted 2 years ago

“We found Angela extremely helpful with a good knowledge of the area and hotels that were available. Angela was able to find us two suitable hotels for the dates we wanted to go away. Great service thank you.”

Helpful Report

Posted 2 years ago

“Easy to book, a good value quote; and a phone query was answered quickly and efficiently. Already recommended you to another dog lover!”

Helpful Report

Posted 2 years ago

“So far so good. Linda was quick & efficient when getting our booking done.”

Helpful Report

Posted 2 years ago

“Very efficient professional and made the booking easy to complete and the rep was so friendly and was amazed that they were working after normal work hours , would highly recommend them to any doggie mums and dads out there xx”

Helpful Report

Posted 2 years ago

“It all worked well, quite easy to use. No worries regarding our dogs, although I would have liked a choice of which type of room we wanted. However I assume the one offered, very nice it is, was the only one available.”

Helpful Report

Posted 2 years ago

“Booking was simple and our advisor Claire was friendly and helpful. We got better value (including 3 nights for the price of 2) than we would have booking the same property from other sites. Will definitely be using PetsPyjamas again when travelling with our dogs.”

Helpful Report

Posted 2 years ago

“My first experience with pet pyjamas was outstanding a beautiful hotel prior to going on our break they couldn’t help us enough finding the perfect break for us we are booking again and going in September and our dog had the best time”

Helpful Report

Posted 2 years ago

“So easy to book on line and because it’s a company just for pet friendly holidays, you kind of know everything is going to be great. I will let you know in May 23.”

Helpful Report

Posted 2 years ago

“So far the service with petspyjamas has been very efficient, helpful and quick”

Helpful Report

Posted 2 years ago

“Very easy to book online Always very helpful over the phone We have been with petspyjamas a few times very good for value we would recommend.”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“Very quick and professional service with great prices. Would definitely recommend and use the service again.”

Helpful Report

Posted 2 years ago

“Confirmed hotel booking & gave us reference number then rang us to cancel, what a great service, NOT!! Because of the so called ‘confirmed booking’ we had already booked another hotel on the way to this & now we have been hung out to dry with nowhere to stay!! Be warned don’t use this company!!”

Helpful Report

Posted 2 years ago

“Firstly, let me say how great it is to have a travel firm dedicated to dog-friendly holidays, and in my own neighbourhood too!! PetsPyjamas offer a great range of super hotels and cottages to accommodate different budgets and styles. The booking was co-ordinated remotely, and Lynda was really responsive to my many questions, day and night, and at the weekend which was really appreciated. In the end, we arranged 2 great hotels in the north of Scotland, and we're looking forward to taking our pet pooch, Parker for his first holiday in Scotland, having already been to Wales and Ireland. I'll keep you posted on how the trip went!!! I can strongly recommend Pets Pyjamas and will be sure to be using them in the future.”

Helpful Report

Posted 2 years ago

We’re so happy to hear you had a great experience with us! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope you have a fantastic time! Very best, Trish from PetsPyjamas

Posted 2 years ago

“Great Web site plenty cottages to choose from prices very good only problem I had was I could not save a property to favorites to come back to later on frustrating trying to find it again waste of time could put people off otherwise excellent service and easy to pay and could use PayPal excellent thank you”

Helpful Report

Posted 2 years ago

Dear Ms Abel Thank you so much for your feedback, it's much appreciated! Your recommendations have been passed on to be looked into. Best wishes Codie from PetsPyjamas 🐾

Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

Dear Ms Sumbler We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best wishes Codie From PetsPyjamas

Posted 2 years ago

“The PetsPyjamas team were A1, they went above and beyond to find myself and my partner somewhere to go for Christmas. We are both disabled which made the job more difficult, but did it. Thank you so much”

Helpful Report

Posted 2 years ago

Dear Ms Whitton, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day and we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Jodie was so helpful making my booking and getting all the details and requirements right, would highly recommend”

Helpful Report

Posted 2 years ago

Dear Ms Bawden Thank you for your review, we can’t wait to share your 5-star review with Jodie. She’ll be thrilled! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“We have recently booked a holiday through the PetsPyjamas office. We can’t wait to experience the break we have planned in Wales. The assistance we received was brilliant, particularly as this is the first time we have booked with PetsPyjamas. We were guided through the booking procedure by Anais and her colleague in a very efficient, helpful and cheerful manner. Thank you 🙏”

Helpful Report

Posted 2 years ago

Dear Mr and Mrs Acock, I’m happy to hear that our team provided you with excellent service. I’ll make sure that Anais receives your feedback. I’m sure it will make their day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews