PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,693 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only problem booking was working out that I could not book a basic room to get the 2 corse meal included”

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Posted 1 year ago

“Following my initial enquiry, there was some confusion about pricing etc. However, after emailing the customer support team, all was sorted out. Great communications.”

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Posted 1 year ago

“First time, nice, simple process.”

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Posted 1 year ago

“Loved the website and all the options the only issue was that the discount offer came after I had booked and I couldn’t print a proper confirmation- would be good to get an email confirmation of my booking”

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Posted 1 year ago

“I love this idea but couldn’t give you 5 stars as you didn’t have my breed of dog on your long list when we booked the hotel?! PLEASE add a Barbet French Water Dog, an ancient breed but slowly becoming more well known (you have Italian & Portuguese!) Then I can award you full marks!”

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Posted 1 year ago

“Came across this dog friendly site which made finding a place to stay with our dog much easier. Was also good that we didn't have to pay for her to stay.”

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Posted 1 year ago

“Easy to book but didn’t receive a confirmation email until the following day”

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Posted 1 year ago

“Jen and Trish were very kind and eventually managed to resolve the small computer problem regarding our gift voucher”

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Posted 1 year ago

“Phoned last night re Query about internet booking had it sorted out straight away. Good service”

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Posted 1 year ago

“Very helpful and efficient in finding us a suitable hotel on the dates we required”

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Posted 1 year ago

“Good clear website, slight delay between booking and confirmation.”

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Posted 1 year ago

“Website not easy to navigate, clicking on a hotel to find out more resulted in dates being changed. Clicking on an area sometimes meant the hotel looking at disappeared. It was frustrating at times, saying that I did go on to book as you had what I was looking for.”

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Posted 1 year ago

“Kalum was very helpful and dealt quickly with our rather fussy requirements”

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Posted 1 year ago

“Very easy to use and nice to know that accommodation is 100% dog friendly. Pricing when confirming could be better displayed higher on page.”

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Posted 1 year ago

“Very easy to navigate website. Booking ok, but not like all other sites. Having to preliminary book & then wait for an email a bit weird, especially when the price is exactly the same! Also had to wait for over 24hours to get confirmation & didn't get confirmation of payment separately as soon as it was paid as with most other payments.”

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Posted 2 years ago

“Lovely to speak to Aimee who was very helpful & patient. As for the website great but the prices are a bit misleading!”

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Posted 2 years ago

“Was a little confused about the booking process as I seemed to be dealing with more than 1 representative. I had to create an account so my wife couldn't see the trip as it is for our anniversary but do not appear to have been given a discount for my first booking”

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Posted 2 years ago

“Quite straightforward. Corrected one error in booking immediately and without fuss.”

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Posted 2 years ago

“Choosing a dog friendly pub from the range on offer was the start of our holiday excitement. We always read the reviews to give us an overall view but don’t let it influence our final decision as everyone has different expectations and experiences. The pub we went to met all our expectations and beyond. We wish we’d been able to stay another night but we will return.”

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Posted 2 years ago

“A little frustrating as problems with phone contact & later payment on line. Whenever contact made with Claudia however she sorted things.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,693 reviews