PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,713 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2025

3473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useful and helpful service, we were very pleased with the hotels and the rooms they booked for us.”

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Posted 2 months ago

“I had a bit of trouble booking online. I called and spoke to Sam who booked and took my payment efficiently and without hitches. She was extremely kind and helpful.”

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Posted 2 months ago

“Finding PetsPyjamas is the answer to all my needs when looking for holidays with my boys🐶. Sam was so helpful and efficient cannot recommend enough. We shall be sending our photos once the holiday break is over.”

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Posted 2 months ago

“Sam was very professional and organised our booking quickly and efficiently. Thank you so much Sam xx”

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Posted 2 months ago

“I can honestly say that Linda couldn’t have been more helpful. She helped us to find exactly the holiday we were looking for as I was quite specific with my needs. I am so looking forward to a few days away with our dogs knowing that they are also going to have a pawfect vacation”

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Posted 2 months ago

“Very prompt reply to a price request and good communication re the booking confirmation. Alex did well. Price was the same as the hotel offered me directly but petsPyjamas gave me a 10% reduction due to the January sale.”

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Posted 2 months ago

“easy to use ,very well done”

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Posted 2 months ago

“Very helpful speaking to a very nice lady rather than doing it on line.”

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Posted 2 months ago

“Very helpful and easy to use - got a much better deal than booking with the hotel direct x”

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Posted 2 months ago

“SAM GLYNN DEALT WITH MY BOOKING...THINGS WERE NOT STRAIGHT FORWARDD BUT SHE GOT THE JOB DONE....EXCELLENT!!!”

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Posted 2 months ago

“I think it is brilliant to find a website with such a large selection of quality hotels that welcome dogs!”

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Posted 3 months ago

“First used PetsPyjamas for a Christmas break last year,have just booked with them again this year Christmas presents and helpful aids for our dogs was waiting in our room on arrival Excellent service,always helpful and friendly Very impressed Plus our dogs come too - very happy”

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Posted 3 months ago

“I think the concept is great and not paying for dogs a bonus.Wish there was a query service available and that not evert query was seen as a booking. Felt bad as I was exploring dates before a firm booking could be made”

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Posted 3 months ago

“First time booking with PetsPyjamas and so far so good. Really clear listing and info on website and easy to obtain quotes. Booking was straightforward and painless, looking forward to outbreaks.”

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Posted 3 months ago

“Sam was very easy to talk to,knowledgeable,easy booking process prompt response to emails”

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Posted 3 months ago

“Love the website”

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Posted 3 months ago

“Very complicated as voucher system - as a gift -could not be applied; had to pay deposit before the voucher could be applied . the lady Sam was good but i ended up having 15 separate calls over two days with her to get this sorted, and numerous different emails. Also after all of this the alleged FREE caboodle pack for our dog is not FREE at all it costs 2.99 postage ; do not advertise it as FREE , and their website is complex to use without signing up. Don't want to tell our son and daughter in law as they were very generous in their gifting at Christmas. I also didn't care for the constant text and reminders two of each , when i had not paid to "quickly secure your booking " hard sell not nice . I couldn't pay as there were so many issues!! I have only put acceptable customer service as your Sam Glynn | Pet Travel Expert was attentive .”

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Posted 3 months ago

“The experience was excelent the Travel expert was Sam Glynn who I found very helpful and explained everything very good and Sam was very friendly an the expeerence all through was excelent, we are in our older years and she was lovely explaining to me. Thank you Sam”

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Posted 3 months ago

“Booking experience was ok but you have not confirmed our booking yet for the lygon arms in broadway 11th-14th February. Still awaiting email from you via lygon arms.”

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Posted 3 months ago

“The website has lots of relevant information and is a great way to find dog friendly accommodation. However, we couldn't find exactly what we needed so when Lynda rang with a solution that was perfect. Looking forward to our first break away with our young Dalmatian. Just a shame Dalmatian wasn't in your list of dog breeds so she's listed as 'other'.”

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Posted 3 months ago

PetsPyjamas is rated 4.7 based on 1,713 reviews