PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time booking with Pets Pyjamas. We had a really attentive service including a courtesy phone call to say that they were waiting back for confirmation of the dates as there had been a delay. Fantastic service and a great website. Really looking forward to trying out the hotel”

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Posted 2 years ago

“Thank you Maria at pets pyjamas for wonderful friendly service.. so easy to book our short break with our little dog ..”

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Posted 2 years ago

“Excellent service, easy booking system and got a great deal for a 3 night hotel break. Also very helpful in changing dates due to Storm Eunice. Will definitely use again.”

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Posted 2 years ago

“Super helpful. Managed to find us last minute availability. No fuss .”

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Posted 2 years ago

“All went very well in booking got call back 20 mins after booking and follow up calls to confirm very professional and simple, thank you .”

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Posted 2 years ago

“I have just made a booking through Pets Pyjamas and I am very impressed with the service. Melanie was so quick and efficient and my booking was confirmed in super quick time”

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Posted 2 years ago

“Fantastic customer service, very prompt response to queries.”

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Posted 2 years ago

“The whole search and booking experience was seamless and efficient, from the first phone call through to the booking. It saved me hours of time and frustration doing my own searches on the internet. Pet Concierge, Lynda Kitt, did all the work and all I had to do was choose from the options she sent me - perfect! Lynda was an absolute pleasure to deal with, a complete 5* service. This is the second holiday we have booked through Pets Pyjamas and our previous experience was just the same.”

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Posted 2 years ago

“My pet Concierge Angela was excellent and showed real professionalism and dedication to finding me the accommodation I wanted, even responding and following up with my queries on her day of and keeping me informed at all stages. It was a pleasure working with Angela and I would recommend PetsPyjamas for a stress free pet vacation.”

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Posted 2 years ago

“After we encountered a slight problem trying to book at a particular hotel, the staff at PetsPyjamas contacted us right away and we were sorted. Helpful, courteous, professional staff. Website was easy to navigate and use.”

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Posted 2 years ago

“Sensational customer service - friendly, helpful and efficient - an absolute pleasure!”

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Posted 2 years ago

“Strait forward experience, hotel and availability confirmed immediately.”

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Posted 2 years ago

“We love using PetsPyjamas because they have a big choice of properties and the concierges are so helpful. Their 2,3,4 packages are a great deal. Also, the pressure of finding a place that will welcome your pet(s) is taken off your hands so booking the holiday is stress free.”

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Posted 2 years ago

“Such an easy process and Sam was able to book exactly what we wanted”

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Posted 2 years ago

“Great choice of value for money dog friendly hotels and so easy to use!”

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Posted 2 years ago

“Fast, freindly and efficient when making our booking”

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Posted 2 years ago

“Very helpful and patient”

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Posted 2 years ago

“So far it is a mess. I wanted to stay at Talbot Malton. I found it on your website, booked it by completing the online information. This then followed with a telephone call from a gentleman on your team who took information and payment verbally. Subsequently sent an email direct to Talbot Malton to ask if at all possible could they allocate a quiet room and also to alert them to the fact that it was my 60th birthday and sent two pictures of Nelson. Martin the GM at Malton could not find my booking because I had been booked by PP at another Talbot. He is now trying to sort this out with you this morning. I am DEEPLY disappointed. It has caused worry, aggravation and frustration and excessice and unnecessary email administration to sort out. And this experience for my birthday? I am SO upset I cannot even begin to tell you. Below you ask how did you communicate with the company and only allow one option. I BOOKED ONLINE - then I spoke to someone from your company VERBALLY.”

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Posted 2 years ago

Hello Martin, I am sorry to read about the issues you have experienced during the booking process with us at PetsPyjamas. I have looked into how this error has occured and it would appear the correct hotel confirmation was sent over with the details of where your booking was to be placed, however it was sent to the wrong email which was not picked up at the hotel end when we had clearly requested the right property. Whilst we are not shifting the blame to the property as the email was incorrect, it was not picked up at the hotel for having the details of Talbot Malton on the confirmation when it was sent to the incorrect Talbot. I understand the issues has now been corrected and your booking is in place with the correct property. Thank you, PetsPyjamas

Posted 2 years ago

“Maria was fantastic - so helpful in answering my questions and arranging something for us very last minute”

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Posted 2 years ago

“Jodie was excellent in helping us make our booking, she was very patient as we kept changing our kind about where we were going, we got there in the end though and she sent us some great options through, I can highly recommend and will be sending through some dates for our next break soon!”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews