PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience”

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Posted 2 years ago

“We decided to make a last minute booking to go away for New Year with our dog Lilly. We wanted to go back to the hotel where we spent Christmas in 2019, also booked with Pets Pyjamas. Andrea received my request and contacted me very quickly. She kept me informed and managed to secure a room for us. Excellent service.”

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Posted 2 years ago

“Very efficient and service was first class”

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Posted 2 years ago

“I love the website, though I found it quite tricky to use because the dates I wanted kept disappearing (though that may have been because I wasn't using the site correctly). I also liked the friendliness and attention to me as a potential customer, together with the attentive follow-up, after I'd made a booking. The information about venues, together with the map, were very useful and helpful. I didn't get the £25 off my first booking but maybe I didn't click the right button!”

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Posted 2 years ago

“Have used them several times - it takes the stress out of booking. No issues with having a a dog at any of the hotels. Quick and efficient getting back to be which is important.”

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Posted 2 years ago

“Great experience. Efficient but not pushy. Accommodated all our pooches needs. Will recommend to other pooches and definitely use you again. Thank you.”

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Posted 2 years ago

“Very efficient and quick, so much easier than dealing with hotels directly.”

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Posted 2 years ago

“Sadly I still don’t have my booking email receipt since booking yesterday I need this for confirmation of booking and that I have paid two deposits Kind regards Victoria Donno”

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Posted 2 years ago

“Excellent service from the team”

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Posted 2 years ago

“Fantastic customer service since the moment I used their site. Very friendly & efficient staff Found a cottage for us and our dog Spoon very quickly which matches what we looked for. Have already recommended them to my friend. Brilliant company . Thank you so much. Jo Essex”

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Posted 2 years ago

“Great, prompt communication leading to easy booking process, Yogi is very happy to be going on holiday.”

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Posted 2 years ago

“Very friendly and efficient service. Easy to book with fab deals. Great site for dog owners with offers to suit all budgets.”

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Posted 2 years ago

“Booked again with petsPyjamas, got a brilliant deal. Spoke with Claudia, very warm and friendly, answered all my concerns and sorted out the booking. I feel assured my 3 night break will be as good as last time. Can't wait. Wife and Millie our Cockapoo puppy overjoyed that I've booked with petsPyjamas.”

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Posted 2 years ago

“excellent service hotel was not available,they recommended a new one for me to look at.then completed the booking First class service welldone”

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Posted 2 years ago

“Very helpful and pleasant good to find somewhere I can take my dog”

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Posted 2 years ago

“Phoned booked Sooo easy Thank you 3rd time booked with you.”

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Posted 2 years ago

“I dealt with Lynda and she was brilliant. So friendly, helpful and knowledgeable. She explained everything as this was my first time of booking with PetsPyjamas.”

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Posted 2 years ago

“Sent an email Wednesday morning requesting 9 nights in 3 hotels. All booked by Wednesday pm. Saved money as dog stays free. Very pleased.”

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Posted 2 years ago

“I'm glad to say that my "Pet Concierge" Kalum was very polite and informative on the phone via text msg and e-mail. He made my booking experience a pleasure. I will 100% be using this service again and again!”

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Posted 2 years ago

“I wasamazed in this day and age where nobody cares, the treatment and help wwe got was superb. I cannot take up the food offer as our dog has had pancreatitis for years and we have to watcvh very carefully what she eat s”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,690 reviews